Best Western El Rancho Palacio

4.2
895 reviews

Business Details

2205 N MAIN ST, Roswell, NM
88201, United States
(575) 622-2721
http://bestwestern.com

About

HotelBest Western
Located in Roswell,NM, the Best Western El Rancho Palacio is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western El Rancho Palacio
2205 N MAIN ST, Roswell, NM
88201, United States

Hours

Reviews

4.2
895 reviews
5 stars
511
4 stars
207
3 stars
102
2 stars
29
1 star
46

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the rooms and facilities, although some reported issues with pests and odors.

Staff Service

The staff received positive feedback for being friendly and accommodating, though there were isolated complaints about rudeness.

Breakfast Quality

Breakfast options were generally well-received, with some guests enjoying the variety, while others found it lacking.

Noise Issues

Several reviews highlighted noise disturbances from neighboring rooms and construction, impacting the overall comfort of the stay.

Room Comfort

While many guests found the rooms comfortable, there were complaints about bed quality and room assignments.
  • JB
    John Bevz
    Feb 3, 2026
    1.0
    The room was clean, however the refrigerator was extremely loud and did not cool my food. Woke me up almost every time it turned on. The heater also had a hard time heating the room above 70. There was no comforter and only two small blankets so it was very cold at night. The ice machine didn't work. Shower didn't get as hot as I would like. I asked the desk clerk for an easily accessible room since I was hunting and had a lot of equipment to bring in. He gave me the very furthest room on the second floor so I had to walk through an ice patch in the parking lot and take the stairs. The motel was almost empty so I'm not sure why he did this. I just don't think he was listening. I won't stay here again. The room was clean, but not worth the non refundable price I paid.
  • AP
    Aaron Alexis Pando Pérez
    Jan 20, 2026
    1.0
    What started as an acceptable stay turned into a nightmare. I was assigned Room 186 on the ground floor, and the soundproofing is non-existent. Throughout the entire night, I could hear every single footstep from the guests staying above me, making it impossible to sleep. ​To make matters worse, the room has an adjoining interior door, and you can hear everything from the neighboring room. The neighbors were coughing all night long, and it sounded as if they were right inside my own room. While the facilities are well-maintained and the staff is friendly, none of that matters if you can't get any rest. I will never stay here again, and I definitely do not recommend this hotel.
  • LR
    Lewis Richardson
    Jan 9, 2026
    5.0
    After spending all day getting sandblasted at the wind farm and the Truckstop that has no showers, I decided to book a room here. They have one spot for a truck and that night it was open. It looks like they are doing some updates to the property so I was give a room on the second floor. Eww to the second floor but it was right by the stairs and it was quite all night long. The room was large, nice size TV, and the bathroom was nice and adequate and good water pressure for the shower. Plenty of restaurant in walking distance but opted for a pizza because I was beat and just wanted to get clean and good night sleep. Staff was friendly and helpful from the phone call asking about truck parking, to check in. If in the area again for that crazy wind farm, I'll will stay again. I hope i get a first floor room then.
  • CC
    Chrispbz
    Dec 28, 2025
    2.0
    Bed too small, mid breakfast
  • MS
    Melena Sarai
    Dec 15, 2025
    5.0
    I have stayed here many other times and I have never regretted it. Very nice people and staff. Very clean as well.

Frequently Asked Questions About Best Western El Rancho Palacio

Does Best Western El Rancho Palacio offer complimentary breakfast?

Yes, Best Western El Rancho Palacio provides free breakfast to its guests.

Is smoking allowed on the property of Best Western El Rancho Palacio?

No, Best Western El Rancho Palacio is a smoke-free property.

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