Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
You're invited to the Holiday Inn Express® Portales Hotel
If you're looking for Portales hotels that are convenient, look no further. We're located on Hwy 70, just one mile southwest of downtown Portales, near numerous points of interest.There are many entertaining attractions you can explore during your vacation to Portales. Our hotel is just minutes from Eastern New Mexico University, the Greyhound Arena and Stadium and the Portales Country Club, and our hotel's location in Portales, New Mexico means you're close to Blackwater Draw.Looking for hotels in Portales, New Mexico with a convenient location and quality amenities? Then you've come to the right place. We're just a short distance from Abengoa Bioenergy, DairiConcepts, Southwest Canners, Southwest Cheese Company and Western Dairy Transport. Cannon Air Force Base is nearby. We feature a 24-hour Business Center and a spacious meeting room that you can use for corporate meetings or seminars.Whether business or pleasure brings you to Portales, our hotel's choice amenities meets your needs. You can use our free high-speed Internet access to stay connected with home or the office. Swim a few laps in the indoor pool and then unwind in the whirlpool. The Fitness Center allows you to maintain your exercise routine during your vacation. Our free Express Start Breakfast Bar is the perfect way to start your morning. We hope to see you at our Holiday Inn Express® Portales hotel soon!
Location
Holiday Inn Express & Suites Portales by IHG
1901 W. 2nd Street, Portales, NM
88130, United States
Hours
Reviews
4.1
310 reviews
5 stars
162
4 stars
68
3 stars
43
2 stars
17
1 star
20
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Marcie and Alexandra for their exceptional service.
Cleanliness
While some guests noted clean rooms, there were multiple complaints about unclean common areas, maintenance issues, and inconsistent housekeeping.
Breakfast Experience
The breakfast offerings received mixed reviews, with some guests enjoying the selection while others criticized the quality and availability of food.
Room Condition
Several reviews highlighted issues with room maintenance, including outdated furnishings, broken amenities, and cleanliness concerns.
Customer Service Issues
There were notable complaints regarding poor customer service, particularly from management, and issues with reservation handling.
- IWIlavonia WallaceNov 12, 20255.0Very helpful and kind service. Best one I have visited thus far.
- DMdavid morenoOct 5, 20255.0⭐️⭐️⭐️⭐️⭐️ I really enjoyed my stay at the Holiday Inn Express in Portales! The room was clean and comfortable, and the bed was super cozy. The breakfast in the morning was great, and the customer service was top tier. Marcie was amazing and really made my stay even better. The amenities were excellent — I loved the gym and the pool too. I’ll definitely be recommending this place to others and will absolutely be coming back!
- EBEmily BaezaAug 23, 20251.0Booked our room out from under us on a pay at property booking.
- CRCharlotte RowlandAug 1, 20255.0This is a Great hotel!! The beds could be a little softer. Although, the air condition works great! The shower is so good.
- HPHannah PhillipsJul 21, 20255.0Alexandra is the most helpful and wonderful person! She made our check in a breeze and was so kind and informative. She was extra helpful in making sure I could get the ihg points from our stay. Even when I was being grumpy from the long drive she was so friendly, if I could give her 10 stars I would. The hotel is clean and comfortable and quiet. With plenty of restaurants around to choose from. Looking forward to coming back!
Frequently Asked Questions About Holiday Inn Express & Suites Portales by IHG
Does Holiday Inn Express & Suites Portales by IHG offer free breakfast?
Yes, the hotel provides a free Express Start Breakfast Bar with buffet options.
Is there free Wi-Fi available at the hotel?
Yes, free high-speed Wi-Fi is available in public areas of the hotel.
What are the check-in and check-out times at Holiday Inn Express & Suites Portales?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Are pets allowed at this hotel?
No, pets including cats and dogs are not allowed at this property.
Does the hotel offer any fitness or recreational facilities?
Yes, the hotel features a free fitness center with elliptical machines and treadmills, an indoor pool, and a hot tub.
Is Holiday Inn Express & Suites Portales accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, mobility accessible rooms, and has elevators.
How can I book a room or check amenities for the Holiday Inn Express & Suites Portales?
You can book rooms and view amenities through the IHG mobile app or their official website.
What nearby attractions can I visit when staying at Holiday Inn Express & Suites Portales?
You can visit Eastern New Mexico University, Greyhound Stadium, Portales Country Club, and Blackwater Draw, all just minutes from the hotel.
Are there other hotels near Holiday Inn Express & Suites Portales?
Yes, nearby hotels include Super 8 by Wyndham Portales and Classic American Economy Inn, providing additional accommodation options.
Is public transportation or other useful services nearby to assist guests at the hotel?
While no specific transit stations are listed, nearby places such as the Motor Vehicle Department and various eateries like Thai City and Bird's Nest can be convenient for guests.