Best Western Plus Montezuma Inn & Suites

4.2
809 reviews
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Business Details

2020 N Grand Ave, Las Vegas, NM
87701, United States
(505) 426-8000
http://bestwestern.com
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About

Hotel
At the Best Western Plus Montezuma Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Montezuma Inn & Suites will stand out among other hotels in Las Vegas,NM. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Montezuma Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Montezuma Inn & Suites
2020 N Grand Ave, Las Vegas, NM
87701, United States

Hours

Reviews

4.2
809 reviews
5 stars
440
4 stars
229
3 stars
55
2 stars
31
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer service experiences varied, with some staff being friendly and accommodating, while others were reported as rude and unhelpful.

Cleanliness Issues

Several reviews highlighted cleanliness concerns, including dirty rooms and bathrooms, while others praised the overall cleanliness of the hotel.

Breakfast Quality

The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking in quality and variety.

Room Comfort

Many guests appreciated the comfort of the beds and the overall room quality, though some reported issues with heating and maintenance.

Reservation Problems

Multiple customers experienced issues with reservations, including room availability and incorrect charges, leading to dissatisfaction.
  • PH
    Patricia Hopkins
    Nov 13, 2025
    2.0
    I wasn't satisfied on this stay. I was quoted on price over the phone and charged a higher price upon arrival. After getting our room and unpacking, found the heater didn't work. Had to repack and move to another room. They said breakfast at 6. We went down for breakfast at 6:30. No hot food (eggs, meat or gravy) . Those items didn't come out until 7:15. We've stay at this Best Western for years. Don't think we will be staying here again.
  • LL
    Lenus Lucero
    Oct 20, 2025
    3.0
    Staff not the most accommodating. Breakfast setup needed more staff to keep up. Rooms were clean except for carpet
  • BA
    Brandan A
    Oct 11, 2025
    1.0
    This place is zero star for me..I requested early check in on 10/10/25 and even had 3 different call and verify the room would be available. I arrived at 11am that morning and the front desk girl stated my room would not be ready until 3pm.. I had to wait all day to check in at 3pm. They would not allow me to cancel without paying a cancelation fee. I stayed maybe 6 hours as I have to work and drive at night.. Was not worth it and I would not recommend. This is causing me to have to drive multiple hours and work on the same day . I could have simply napped in.my van.. In my opinion a hotel should not except reservations if they are not able to honor that reservation. The fact that this hotel lied to multiple people about the room being ready puts in in my (do not stay here) catagory... WOULD NOT RECOMEND. HOTEL STAFF ARE NOT HONEST.. I will not be staying here again and I will make sure my company doesn't book any more hotels at this location..
  • RZ
    Roy Zech
    Sep 30, 2025
    5.0
    For a highway hotel this place is excellent and best in Las Vegas NM
  • AR
    Andrea Romero
    Sep 3, 2025
    5.0
    Front desk help was very unfriendly, seemed like we were an inconvenience to her. N r did ask where I preferred to be too or bottom floor, I have been asked this in the past. A bit into the night we decided to go out when i realized I forgot my key in my room, went n stopped to ask for another one waited for about 5min till we had to do a hello then she storms out of the back n was asked why i needed, again seemed very bothered by me asking. The room was a bit dirt floors n tub had hair the door had a huge gap light was shinning thru, the lock on the door was extremely hard to lock. I have never had an experience like this in the past this is always my go to plc when I’m there in LV
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Frequently Asked Questions About Best Western Plus Montezuma Inn & Suites

What breakfast options are available at Best Western Plus Montezuma Inn & Suites?

A complimentary breakfast is provided for all guests at Best Western Plus Montezuma Inn & Suites.

Is Best Western Plus Montezuma Inn & Suites a smoke-free property?

Yes, this hotel is a smoke-free property, providing a healthy environment for all guests.