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Holiday Inn Express & Suites Las Cruces by IHG

3.8
(867 reviews)

Business Details

2635 South Valley Drive, Las Cruces, NM
88005, United States
(575) 527-9947
https://www.ihg.com/holidayinnexpress/hotels/us/en/las-cruces/lrusv/hoteldetail

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Hotel near New Mexico State University, Pan American Center and NASA White Sands Testing Facility.Enjoy a relaxing stay in our beautiful Las Cruces Holiday Inn Express near New Mexico State University (NMSU). Families enjoy this Southern New Mexico hotel because of our great location conveniently located just off I-10 and I-25 with easy access to nearby Las Cruces attractions. These attractions include Historic Old Mesilla, the New Mexico Farm & Ranch Heritage Museum, NMSU Pan American Center, White Sands National Monument, and the Las Cruces Farmers & Crafts Market. Leisure travelers can shop at nearby historic Old Mesilla Plaza, featuring over 40 Southwestern craft shops. Lodging in Las Cruces puts you in the center of the Old West's history.Why settle for cheap lodging in Las Cruces, NM when you can enjoy our comfortable and smoke free hotel near Old Mesilla? Government travelers will appreciate our close location to New Mexico State University, NASA White Sands Testing Facility and US Army Reserve Center as well as free wired and wireless high speed Internet access.Our Southern New Mexico hotel provides a complimentary hot Express Start Breakfast, a well-equipped, 24-hour Fitness Center and an indoor, heated pool with and spa. Book your reservations now and take advantage of our great Las Cruces hotel deals and rates for your next stay in New Mexico.

Location

Holiday Inn Express & Suites Las Cruces by IHG
2635 South Valley Drive, Las Cruces, NM
88005, United States

Hours

Reviews

3.8
867 reviews
5 stars
384
4 stars
219
3 stars
88
2 stars
69
1 star
107

What are people saying?

AI-generated from recent customer reviews

Remodeling Issues

Many customers expressed frustration about the ongoing remodeling, noting that the hotel was messy and lacked essential amenities during their stay.

Cleanliness Concerns

Numerous reviews highlighted significant cleanliness issues, including dirty carpets, stained bedding, and unkempt bathrooms, leading to a poor overall impression.

Staff Performance

While some guests praised the friendly and helpful staff, others reported poor customer service experiences, particularly regarding responsiveness to complaints.

Breakfast Quality

The breakfast received mixed reviews, with some guests enjoying the variety while others criticized the quality and freshness of the food.

Safety and Security

Several reviews mentioned concerns about safety, including vehicle break-ins and the presence of vagrants near the hotel, contributing to a feeling of insecurity.
  • DA
    Demian Anchondo
    4 days ago
    2.0
    Dirty floors carpet and bath tubs with stains all over we also had no water for half of the morning then everything was messy and torn up in the floor levels and some other floors then key cards would constantly not work and we would have to reload them then there was no pool because it was under reconstruction and they charged my family and a family we came with two times what we paid.
  • TA
    Tracy Allen
    Feb 15, 2026
    3.0
    They are doing remodeling right now so things are a mess. But, my TV didn't work when I called the front desk 3 times and the phone would pick and I hear them but no one spoke I had to go down. They sent someone who fixed it.
  • DA
    Del Norte Ambulance
    Feb 6, 2026
    1.0
    Going through remodeling and all the safety items like fire alarms, extinguishers and sprinklers were covered up. After we go on the road we found our trailer was broken into, trying to call them allnday to see if they had video in the parking lot someone would pick up phone and not answer.
  • EH
    Edward Hernandez
    Jan 26, 2026
    2.0
    Wasn't made aware that the entire hotel was being renovated. No carpet, no wallpaper...was literally under construction. The app said that the pool and exercise room would be affected. Not the entire hotel.
  • CD
    Carrie Duranceau
    Jan 11, 2026
    1.0
    I am extremely disappointed in the Holiday Inn express I stayed at last night in Las Cruces, NM. It is going through a major remodel and should be CLOSED DOWN during this time,NOT open to PAYING guests at over $150 a night. The floors were completely ripped up, paint pails and tools all over the place. The carpet in the room itself was absolutely disgusting. The pool and fitness center were closed and there were no working ice machines anywhere in hotel. On top of that, check in took 10+ minutes even though I had paid in full before arriving. The front desk attendant had to call his manager (something about which cc to charge the $25 incidental fee). I had trusted Holiday Inn Express as better than other budget hotels, but this was a huge disgrace.

Frequently Asked Questions About Holiday Inn Express & Suites Las Cruces by IHG

What time can I check in and check out at Holiday Inn Express & Suites Las Cruces?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Does the hotel provide free breakfast?

Yes, the hotel offers a complimentary buffet breakfast.

Brand Certified Facts from Holiday Inn Express & Suites Las Cruces by IHG

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