SureStay by Best Western Grants

3.7
540 reviews

About

HotelSureStay
At the SureStay by Best Western Grants in Grants, NM, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Grants
1608 E. Santa Fe Ave, Grants, NM
87020, United States

Hours

Reviews

3.7
540 reviews
5 stars
236
4 stars
119
3 stars
72
2 stars
36
1 star
77

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Several customers reported concerns about the cleanliness of rooms and bathrooms, including unclean sheets and towels.

Customer Service

While some guests praised the friendliness of the staff, others experienced rude service and poor management responses to issues.

Room Quality

Guests appreciated the spaciousness and comfort of the rooms, but there were complaints about outdated amenities and maintenance issues.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests finding it satisfactory while others criticized the limited and unappetizing options.

Pet Policy Confusion

There were complaints regarding unclear pet policies and unexpected fees related to pet stays.
  • TD
    tonya delgado
    Sep 22, 2024
    4.0
    Stayed 2 nights 1st night our tv did not work guy came in to try and fix it but said he couldn't get it working, we were tired from 6 hour drive so just said told guy I'll tell front desk in morning, next day woke up breakfast was good, told front desk about tv she had maintenance up there within minutes, maid left our room pilled bedding towels on bed was clean we made our own bed, there was no shower curtain had to ask for 1..
  • SH
    Sheldon Hunt
    Oct 25, 2023
    5.0
    Nice place to stay, I was gone before breakfast so can't remark about it.
  • MW
    Mary Wildmann
    May 2, 2022
    2.0
    We have stayed at this property before. Rooms were ok and we like exterior corridor properties. Our stay last night was not great. There was garbage left in the turned off refrigerator. When I removed the garbage and wiped out the fridge it was dirty and had hair. I removed the tray from under the freezer portion, and because it contained water at this point ..of course I spilled some on the way to the bathroom. In cleaning up the water, the hand towel I used became filthy, indicating that the floor has not been cleaned either. The space behind the credenza indicated it had not been cleaned in at minimum weeks if not months. This property will go on our do not stay again list. If management is interested, we were in room 230. I usually tip my maids, but in this case, I did the work. So no tip was needed.
  • CB
    Cheryl Bergmann
    Jan 16, 2022
    1.0
    Cold showers, heard everything that went on in the next room. Dust on the furniture. The floor was dirty

Frequently Asked Questions About SureStay by Best Western Grants

What are the check-in and check-out hours at SureStay by Best Western Grants?

The SureStay by Best Western Grants is open 24 hours a day, 7 days a week, allowing flexible check-in and check-out times.

Does SureStay by Best Western Grants offer free WiFi to guests?

Yes, free WiFi is available for all guests during their stay at SureStay by Best Western Grants.