Business Details
About
HotelBest Western
Located in Grants,NM, the Best Western Grants Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
437 reviews
5 stars
226
4 stars
88
3 stars
44
2 stars
28
1 star
51
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Feedback on cleanliness was mixed; while some guests praised the clean rooms, others reported issues with dirty bathrooms and unclean common areas.
Customer Service
Customer service experiences varied significantly, with some guests highlighting friendly and helpful staff, while others reported unprofessional behavior and poor service.
Breakfast Quality
Breakfast offerings received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or inedible.
Room Quality
Room quality was inconsistent, with some guests appreciating the spacious and comfortable accommodations, while others noted issues like noise, outdated decor, and maintenance problems.
- JLjustin lesterJan 4, 20261.0My family and I have stayed at this hotel without issue, the place is kept fairly clean and prior service has been good. We booked through Priceline for their large double queen room due to traveling with our 7month old who sleeps in a pack and play at the time. Upon check in the woman at the front gave us our keys we got to the room (106) and was unfortunately put in a standard room. After asking to be put in the correct room we booked she stated “I don’t pick the rooms they were all pre assigned by my manager, I’m just here to check people in”. We decided to just deal with it and upon returning to our room we found black bugs on the comforter and pulled the sheets back to our mattress, the bed had no mattress protector with what looks like pee and vomit stains. The bathroom was gross and hair was found on the floor and folded towels. They did offer to move us rooms at that point but we decided to leave and stay at the sure stay across the street who was able to accommodate us with their (CLEAN) large suite and friendly staff to complete our stay. After notifying best western and the manager Wayne Hellberg about the issues with our room and stay the manager he accused my wife of lying and stated that wasn’t his hotel he also reported to upper management that the room was checked and nothing was found. After this experience we absolutely will not be staying with them on future trips to Grants. My advise would be to spend the money to stay with holiday inn or you can save a little and stay across the road at sure stay.
- KLKylie LDec 29, 20251.0Bed bugs and pee/throw up stains on the bed. Room was disgusting. Booked a big size room and got a smaller one then no accommodations though staff. No refund cause the hotel wouldn’t work correspond with Priceline had to dispute though my bank. Would not recommend!
- AJAnnie JeffDec 28, 20254.0Clean room with a comfortable bed.
- ETEric TisdaleDec 15, 20251.0I was sick so my wife went in to register. We were so overcharged I'm embarrassed. What was on the advertised was not close to what was charged. I recommend that you don't stay here or if you do don't register if you are a woman. Room and breakfast were normal for Best Western. I'm a veteran, senior, and rewards member. I won't stay here again. There are plenty of other places to stay. Good luck to you. Eric
- RPRobert PlaitDec 14, 20254.0Close to hwy clean rooms, tv had all channels, clean bathroom, good breakfast morning counter guy was awesome
Frequently Asked Questions About Best Western Grants Inn
Does Best Western Grants Inn offer free WiFi to its guests?
Yes, Best Western Grants Inn provides free WiFi access to all guests in their rooms and business center.
What are the operating hours of Best Western Grants Inn?
Best Western Grants Inn is open 24 hours every day of the week.
Where is Best Western Grants Inn located?
The hotel is located at 1551 E Santa Fe Ave, Grants, NM 87020, United States.
What is the phone number to contact Best Western Grants Inn?
You can reach Best Western Grants Inn by calling +1 505-287-7777.
Is the Best Western Grants Inn part of a larger hotel brand?
Yes, it is part of the Best Western brand of hotels.
Are there nearby hotels to Best Western Grants Inn?
Yes, Comfort Inn is a nearby hotel you might consider if looking for alternative accommodations.
Are there gas stations near Best Western Grants Inn for refueling?
Yes, there are several Texaco gas stations near the Best Western Grants Inn for convenient refueling.
Can I use the nearby Comfort Inn when Best Western Grants Inn is fully booked?
Yes, Comfort Inn is a nearby hotel that can serve as an alternative accommodation if Best Western Grants Inn is fully booked.
Does Best Western Grants Inn provide any special promotions to guests?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card as part of a special offer.
How can social media help me stay updated about Best Western Grants Inn?
You can follow Best Western Grants Inn's brand on Twitter using the handle @thebestwestern or visit their Facebook page for updates.