Best Western Gallup West

Reviews

• NN

  Nikki

  Feb 24, 2026
  1.0
  At first everything was going alright with our stay at this best western in Gallup NM the room is nice and the pool but the breakfast is not the best because the lady who runs it was off set doesn't like to be spoken too and the breakfast that was prepared eggs and sausage other items felt very cold and dried. What really ticked me off was the fact another person who works the front desk was telling me to avoid visiting chaco canyon national park first of all I've been there like couple of times but too hear some biased person who tells me otherwise does tell me they don't like the four corners area at all and I've heard people from the Gallup NM area all say they don't like visiting Farmington NM area I believe that's a lie cause at one point I did see a couple of people I know from Gallup NM shop there and what a bunch of liars they all are saying they have dislike towards that area!!! Another thing which bothered me was the fact this hotel has a rule about when housekeeping won't change the sheets or clean anything if there's something on the bed on the last night I had sleep on the filth from the day before when I asked the front desk about this they claimed its my fault for leaving a jacket and bag on the bed I"m suppose to removed well I didn't leave anything on there and what a bunch of lies that was which made me not want to ever stay here again because of that inconvenience!!!!
• JN

  John Nelson

  Feb 23, 2026
  5.0
  Very pet friendly!!
• AZ

  angela zerah

  Feb 12, 2026
  3.0
  Cleanness is not great. Room was freezing 62. Location is good right off the freeway. List is provided of everything you will be charged for if it’s gone. Extremely detailed made me feel like owner are tired of theives. Didn’t build confidence in the safety of the area. Linen is old and needs replacing and an extra blanket in the room would have been nice since it was cold. Noise was a bother walls and thin. I wouldn’t stay again. Employees were very nice and friendly 😉
• EP

  Emily Peele

  Jan 23, 2026
  1.0
  Don’t know why this hotel has 4 stars room smelled like cigarette smoke tub was dirty like it wasn’t cleaned online said 25 hour laundry and there is not also says breakfast is 6 to 10 it’s till 930 not sure why the website is different then what tha times they have are also the lady at the front desk was vary room and just sitting in a room in the back on her phone definitely will never stay here again new to New Mexico definitely not worth the money go somewhere else
• AK

  Alex K

  Jan 20, 2026
  5.0
  I stayed here for a couple of days, which really gave me the chance to experience the hotel fully, and I had a wonderful stay overall. Everything in my room worked correctly, and I really appreciated the small light on the light switch near the door. It made it easy to see where I was going in the middle of the night without turning on bright lights. The rooms are well insulated, and I didn’t hear noise from other guests. There is a train that runs through town and sounds its horn about every 20 minutes, so I’d recommend earplugs if you’re a light sleeper. The front desk staff was efficient and professional. The exercise room was clean and easy to use, with a treadmill, bike, elliptical, weight bench, free weights, and a yoga mat. The laundry facility was interesting and modern: you download an app, add money to it, and connect via Wi-Fi to start the machines. No cash required. My favorite part of the stay, though, was breakfast. The food was consistently warm, tasted good, and was well maintained. But what truly made my experience special was Cecilia, who runs breakfast in the mornings. While all the other employees were professional, Cecilia made the place feel like home. I never once saw her standing still. She was constantly wiping things down, fixing items, greeting guests, and making sure everything was taken care of. I even learned she was called in on her day off, and she still came in with a great attitude. Because of her, this stay felt different, in the best way. I would absolutely stay here again.