Best Western Gallup West

Reviews

• FM

  Fabian Murphy

  3 days ago
  1.0
  On 12-25-2025, I was awaken by front desk staff during early morning hours 4am, my vehicle was broken into. Gifts and other items were taken. No responses or information from the authorities or the hotel manager to this day.
• GM

  Gabriela Mahk

  6 days ago
  1.0
  For those who drive an Electric Car or a Tesla like me. Beware of this hotel. Starting at PM like 9Pm or so till 6AM you cannot use the restroom. It’s closed.
• KS

  Kassie Scott

  6 days ago
  2.0
  Stayed based on 8 star reviews on Priceline and honestly it wasn’t worth that. The beds are hard, the sheets were stained, the bathrooms had cracks everywhere on top of stains on towels and curtains. It was super dirty. Breakfast was subpar compared to other places that were around the same cost. Plus expired food being available from well over a week ago. Would definitely not recommend.
• ZZ

  ze

  Dec 31, 2025
  3.0
  The location was good for my drive home about the only main good thing. There was no grass or anything but a super small area for a gravel for a dog to use the restroom. The breakfast lady was unpleasant and she did not restock anything within the last hour after I return twice to check. Everything was out. I saw multiple people unhappy like I was looking for everything. The yogurt was gone, The eggs were constantly empty or one left that someone else grabs as you wait. The sausage was completely gone the whole time. A complimentary breakfast is one of the strongest benefits of a place like this and there really wasn't anything. I grab the Last bagel with over 30 minutes left of breakfast. There is no one to take my card at the end when I checked out making me uneasy if someone else may grab it since it was just in a bucket open. And no confirmation of checkout. There is barely any parking with overflow parking in gravel. Some of the premium parking was reserved for people that don't even stay at the hotel for Tesla's that were constantly coming and going. If you do park in the gravel or the back it's very unsafe because someone can easily break in your car and escape over that dark hills or into the adjacent parking lot with tons of escape routes. You could hear every single thing outside in the hallway when people were coming and going especially early in the morning. So if you have a sensitive dog be sure that it will bark constantly. Gallup is a rundown city with nothing but speed traps driving all the way through. I did not feel that safe stopping anywhere and the buildings and the people around the area indicate unsafe conditions. The photos are highly deceptive. They use AI and Photoshop to make it look like a brand new advance hotel but it's just a refurbished old hotel. Friendly dark parking lots and small dark rooms with no view or anything pleasant outside. The deception was a big deal for me because I thought it was much bigger and more well lit all the way around the place.
• RW

  R Wallace

  Dec 29, 2025
  5.0
  We have stayed here at least 10 times. The last time we stayed Jack saved the day by helping us due to a reservation mishap from another hotel. Jack didn't have to help us and truly went above and beyond to help. Thank you!

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