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The Westfield Inn, BW Signature Collection

4.1
(389 reviews)

Business Details

435 North Ave W, Westfield, NJ
07090, United States
(908) 654-5600
http://bestwestern.com

About

HotelBest Western
Located in Westfield,NJ, the The Westfield Inn, BW Signature Collection is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

The Westfield Inn, BW Signature Collection
435 North Ave W, Westfield, NJ
07090, United States

Hours

Reviews

4.1
389 reviews
5 stars
213
4 stars
91
3 stars
38
2 stars
17
1 star
30

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback on staff was mixed; while some praised their friendliness and helpfulness, others reported rudeness and unprofessional behavior.

Cleanliness Issues

Several reviews highlighted cleanliness problems, including unvacuumed carpets and hair in rooms, which detracted from the overall experience.

Location Benefits

The hotel's location received consistent praise for being central and convenient, with easy access to shops, restaurants, and transportation.

Room Quality

Rooms were generally described as spacious and well-decorated, but some guests experienced issues with maintenance and noise.

Breakfast Experience

Breakfast was often mentioned positively for its variety and quality, although some guests noted inconsistencies in freshness.
  • MM
    Meg M
    Feb 21, 2026
    5.0
    good price service was excellent
  • DT
    Dante Totino
    Feb 8, 2026
    1.0
    I’ve stayed at this hotel multiple times over the past 10 years. Since the chang in ownerships (last 2 years or more) it’s horrible. The beds are a bit dirty and the mattresses are worn out with huge divots where people have slept, the pillow are thin and lumpy, the room is dirty in the corners and not unkept, he front desk staff is extremely rude (I inquired about a jackhammer inside the hotel that took place from 1-2am and kept my whole group awake and was rudely dismissed saying “I want working I don’t know” I asked following questions but was dismissed). Extremely disappointed by the direction this hotel has turned and will not ever be staying here again. PLEASE TAKE YOUR BUSINESS ELSEWHERE, THEY ARE EXTREMELY RUDE AND DON’T CARE ABOUT CUSTOMER SATISFACTION, without mentioning the cleanliness of the rooms. Pick another hotel and save yourself. (Side note. Shower supplies were not restocked and all the bottles broken, air conditions continuously throws errors and turns it self off.)
  • ML
    Mustapha Sahri de l'Indépendant
    Nov 4, 2025
    4.0
    Un emplacement idéal dans une superbe ville de Westfield Le personnel est très sympathique
  • BC
    Blair Conger
    Jul 26, 2023
    5.0
    Delightful, almost quirky little hotel with lots of heart. Full breakfast. Terrible coffee but the staff was so kind. Bring your own pillow. I’d stay here again!

Frequently Asked Questions About The Westfield Inn, BW Signature Collection

Where is The Westfield Inn, BW Signature Collection located?

The Westfield Inn is located at 435 North Ave W, Westfield, NJ 07090, US.

What type of accommodation is The Westfield Inn, BW Signature Collection?

It is a Best Western hotel providing comfortable lodging for travelers.

Brand Certified Facts from The Westfield Inn, BW Signature Collection

This information is certified by The Westfield Inn, BW Signature Collection and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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