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About
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Great Access to NYC and Metlife Stadium
Located at the intersection of I-80 and the Garden State Parkway, our brand-new Crowne Plaza Saddle Brook Hotel is the perfect place for all travelers visiting northern New Jersey and New York City. Our convenient Saddle Brook location puts you within thirty minutes of Newark International Airport (EWR) and a quick 33 minutes, via train, to Penn Station in midtown Manhattan New York City.
The Crowne Plaza Saddle Brook Hotel is convenient to several local attractions. Catch a New York Jets or Giants game at MetLife Stadium, now home to the new XFL New York Guardians. Our New York Yankees fans will appreciate our distance, just fourteen miles, to Yankee Stadium. Families will love the thrilling rides and meeting your favorite cartoon character at American Dream’s Nickelodeon Universe. If staying and exploring the best of Bergen County, our hotel in Saddle Brook, NJ, is minutes from Westfield Garden State Plaza, Paramus Park Mall, and Fairleigh Dickinson University.
Our Saddle Brook hotel is completely non-smoking, and amenities include free Wi-Fi, ample free parking, a 1730 sq. ft. fitness center, outdoor saline pool, in room safes and workstations with ergonomic chairs. The Crowne Plaza Saddle Brook Hotel’s Sky Restaurant & Lounge is the highest restaurant in New Jersey with an eclectic cuisine and a 255 degree memorable and expansive view of the area's skyline that includes New York City.
Location
Crowne Plaza Saddle Brook by IHG
50 Kenny Place, Saddle Brook, NJ
07663, United States
Hours
Reviews
4.0
1,499 reviews
5 stars
772
4 stars
361
3 stars
145
2 stars
58
1 star
163
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Danny, Erica, and Sarah.
Room Cleanliness
Feedback on room cleanliness was mixed; while some guests found their rooms clean and comfortable, others reported issues with dirt and maintenance.
Restaurant Quality
The hotel restaurant received negative reviews for food quality and service, with several guests expressing dissatisfaction with their dining experiences.
Facilities and Amenities
Guests noted a lack of basic amenities like microwaves and fridges in rooms, and some reported issues with outdated decor and maintenance.
Location and Value
The hotel is well-located for visiting nearby attractions, but some guests felt the pricing did not reflect the quality of the accommodations.
- OFomar fernandez2 days ago5.0O has a great stay at the Crowne plaza hotel in Saddle Brook. Everything was great. Great Service. Fast check in and clean hotel. Omar and Danny were helpful. Emily was very kind and check es me in fast. Great price. And quite stay.
- HZHiba ZaimNov 11, 20251.0The room had a very weird smell, the front desk Maria and the manager were very unprofessional and had an attitude they made us wait for 40 min before check in just because they didn’t do their job correctly (while I paid everything online prior to check in day) very poor service!
- CBchristy bennyNov 10, 20251.0DO NOT BOOK AND STAY. We used Crowne Plaza for my sisters wedding block and let’s say the experience was TERRIBLE. Before the stay the way the staff handled everything was great and very attentive and now they way the staff here changed their tune has been a 180. The service at this hotel was not okay. The way they people at this hotel including the GM handled everything was not okay. I would tell you if you are looking for a wedding block this is NOT the location. The service was abhorrent and the things our family went through the night before the wedding and even after the wedding shouldn’t have happened. Mind you we had contracts and multiple conversations with the staff at this hotel and now the way they go back on their word is not professional or okay. If you want a good experience and don’t want your bride or guests to feel stressed DO NOT pick Crowne Plaza
- JCJayson CasconiNov 6, 20251.0To be a successful hotel you need only a few things. Nice beds, quiet atmosphere, great customer service and clean rooms. Not hard right? Apparently for the Crown Plaza it is impossible. They choose to exploit your discomfort. They rent out their top floor (12th) restaurant out over the weekends to turn it into a club. We paid extra $ to stay on an upper floor (it only got us the 9th floor btw) which initially upset me. About 8 PM I start hearing music but it’s fine and relatively early. The music doesn’t stop but only gets louder to the point it wakes my children around 11 PM. I call the front desk and the clerk seems upset I am calling and says it is about to go off. We play this song and dance every hour until 15 till 2 AM! Then I lose my cool and he consents to going up to see what is going on. Nothing happens so I live chatted IHG direct. The rep apologized (first one of the night) and called the hotel. About 10 minutes later the music stops. I am almost asleep and someone kicks our door so hard the room echoes at 3 AM. My kids are bawling my wife is scared and I wait by our peep hole for 30 minutes praying this jerk comes back again. Apparently they told the party our room number was the reason the party had to end. This hotel is also near railroads. So when the party isn’t going you still have these trains that run all night long. The next day Emily from the front desk apologizes and offers 15% off one night and 5k points. (Both of which she did do unlike other reviews). The lines appeared tired and well worn as she literally did the least that she had to do. She claimed that they rent out the restaurant on weekends and to pretty much embrace the suck. She also consented that a few drunks were roaming around the hotel causing issues well after the party and believed we were part of the collateral damage. As for the rooms themselves, they are in need of a little TLC. Our room did come with a fridge and micro where other posts say that theirs did not. Please look at all of the reviews. It is obvious that several reviews on here are just to boost their score. Just like I know someone will respond to this review and really sound like they care when in truth nothing will happen and it will business as usual. If you find yourself in the same predicament as my family please do not hesitate to contact IHG direct. They are the only ones that will help and with any luck they will ultimately drop this blemish of a club/hotel from their lineup.
- IEIan EllisonNov 5, 20251.0This place is complete garbage, don't be fooled by the outside of the building. They are invasive to one's privacy as they enter rooms unauthorized because they feel like they can. The staff, including the manager is a complete disgrace. Worst property in New Jersey. Any other IHG property treats you with respect, including diamond members. This Crowne plaza in Saddle Brook treats everyone like dirt. Don't waste your time with this place. You'll thank me later!
Frequently Asked Questions About Crowne Plaza Saddle Brook by IHG
Is there free Wi-Fi available at Crowne Plaza Saddle Brook by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Saddle Brook by IHG for guests.
What is the cancellation policy at Crowne Plaza Saddle Brook by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Saddle Brook by IHG?
Yes, we Crowne Plaza Saddle Brook by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Saddle Brook by IHG have accessible rooms?
Yes, Crowne Plaza Saddle Brook by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Saddle Brook by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Saddle Brook by IHG front desk for more information.
Is room service available at Crowne Plaza Saddle Brook by IHG?
Yes, room service is available at Crowne Plaza Saddle Brook by IHG serving delicious food and drink to your room.
What are the check-in and check-out times at Crowne Plaza Saddle Brook by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Crowne Plaza Saddle Brook by IHG offer free Wi-Fi to guests?
Yes, complimentary Wi-Fi is available in public areas for all guests.
Is parking available and is there an extra charge at the hotel?
Yes, free parking is available for guests at Crowne Plaza Saddle Brook by IHG.
Are there accessible facilities for guests with disabilities?
Yes, the hotel has accessible rooms and accessible parking for guests with disabilities.
Does the hotel provide dining options on-site?
Yes, there are two restaurants including the Sky Restaurant & Lounge, and a bar available at the hotel.
What fitness facilities are available at Crowne Plaza Saddle Brook by IHG?
The hotel offers a fitness center with elliptical machines, free weights, and treadmills available for free to guests.
Are there family-friendly services at the hotel?
Yes, the hotel is kid-friendly and kids stay free up to the age of 19.
Is there a concierge service available to assist guests during their stay?
Yes, concierge service is available to connect with guests and assist during their stay.
What nearby restaurants can guests visit before or after their stay?
Guests can visit the Skyview Restaurant & Lounge and the Rooftop bar Crown Plaza located very close to the hotel for dining and drinks.
How can guests access MetLife Stadium or Manhattan from the hotel?
The hotel is conveniently located within thirty minutes of Newark International Airport and a quick 33 minutes by train to Penn Station in New York City, making it easy to visit MetLife Stadium and Manhattan.