Best Western The Inn at Ramsey

3.6
856 reviews

About

Hotel
Located in Ramsey,NJ, the Best Western The Inn at Ramsey is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western The Inn at Ramsey
1315 ROUTE 17 S, Ramsey, NJ
07446, United States

Hours

Reviews

3.6
856 reviews
5 stars
329
4 stars
205
3 stars
119
2 stars
63
1 star
140

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including reports of bed bugs, roaches, mold, and dirty rooms.

Customer Service

Customers expressed frustration with the staff's responsiveness and willingness to address issues, including refund requests and room changes.

Facility Condition

The hotel was described as outdated and in poor condition, with complaints about slanted floors, broken amenities, and overall maintenance.

Location Convenience

Some guests appreciated the hotel's convenient location near highways and local attractions, although access could be challenging.

Mixed Experiences

While some guests reported satisfactory stays with clean rooms and friendly staff, these were overshadowed by the majority of negative feedback.
  • JL
    Jia Liu
    Nov 8, 2025
    1.0
    First time I’ve stayed at a hotel with slanted hallway and room. It’s a motel with cheap renovation to convert into a hotel “Inn” to charge over $114 a night(weekdays). The place is disaster with cracking walls and ripped carpet. On top of that, they try to maximize their profit when I extend an extra night. Staff is not accommodating. Would not recommend nor I will ever stay here again.
  • EL
    Elle Law
    Nov 8, 2025
    2.0
    I never write reviews but I don’t think I will ever stay in a Best Western again after this. For the cost of this hotel, I cannot believe how many bugs I found in the room and the amount of suspect stains on the walls. There were even stains on the sheets. The location is convenient for this trips purpose. The people are friendly and the breakfast met expectations but the rooms seriously need a deep clean.
  • BG
    Baruch Gedalia
    Nov 4, 2025
    1.0
    Bed bugs.... We had to check out after one night and promissed a refund but now we are given the run around to get the balance of the stay paid back.....
  • KJ
    Kelsey JJ
    Oct 19, 2025
    1.0
    I booked a stay at this hotel for 2 Nights and those two nights were the worst hotel experience I have had at a hotel. The hotel is very outdated and room has a bad distinct smell. They also don’t have an elevator and don’t expect anyone to help you bring your stuff up. I had to switch rooms about 3 times. During my second day of staying there, the tub kept clogging and the water was filling up and I had to call the front desk and have someone come fix it. After fixing it my tub was left dirty and I had to call them to have housekeeping come clean it. They also don’t answer the phone when you call from your room. I had to call them on my personal cell phone. Then later on in the day. a ROACH crawled across the desk as I was working on my computer. I didn’t get to take a picture as I immediately got up and packed my things up. At this point, I was so disgusted and couldn’t wait to leave. I called the front desk and told them I was fed up at this point and wanted to be compensated at least partial for my stay there. The front desk agreed if i called the booking site for a partial refund they would issue it. Now I’m being told they refused to give me a refund. I would avoid this hotel at all cost, even if it’s just for one night. The rooms are not clean and it seems to be family owned and they couldn’t care less about your concerns.
  • KH
    Keely Hoff
    Oct 18, 2025
    3.0
    》Pros《 Location: This particular hotel was okay if you wanted a place for a couple of nights. It was located across the street from an Aldi's and some other shops. Our room was on the first floor and was reasonably clean. The Room: The room we stayed in was a 2 queen room just for context. Our room did not have bugs nor too many building imperfections (maybe some chipped walls sections but it doesn't truly matter for how reasonably priced they are) and the beds were clean and comfy. Their fridge and microwave also worked fine and had no issues. They had a great selection of TV channels to surf. Overall not bad. Staff: No issues with staff they all seemed relatively nice. 》Cons《 Location: The hotel is located amongst a highway thats split by a median all the way down for acres. This makes it hard to get to things across the street and you will be constantly making leprechaun turns to get to each side. After a while, this can be annoying but to say the least we were folks from out of town so 🤷 if you are okay then I suggest this location. The Room: It did have a terribly low water pressure for the shower and the toliet took forever to flush properly but the staff was made aware of this. The shower pressure was very average and could've been better but the cleanliness was decent overall (in the bathroom). Staff/Building Individuals: This place seems to be pet friendly, people were obnoxious and loud. Not sure if the room walls were thin, but it seemed noisy at times. The restaurant next door isn't legally open anymore. That was a bummer.

Frequently Asked Questions About Best Western The Inn at Ramsey

Does Best Western The Inn at Ramsey offer free breakfast?

Yes, free breakfast is available at Best Western The Inn at Ramsey.

Is smoking allowed on the property?

No, Best Western The Inn at Ramsey is a smoke-free property.