Hampton Inn Princeton

Reviews

• AM

  Alex McGrath

  1 day ago
  5.0
  Great service from Sameer. Rooms super clean only downfall is that it was a little far from the highway. Other than that we enjoyed a quiet and super comfortable night.
• AW

  Aiden Williams

  2 days ago
  1.0
  There are two individuals who are damaging the integrity of this location: Omar at the front desk and Ron Whitaker, the General Manager. Both need retraining not only in the art of hospitality, but also in basic manners and professional etiquette. Omar has a very nasty, condescending attitude, which is not surprising given that his manager appears unconcerned with the quality of the guest experience. I filed two complaints regarding my brief and unprofessional encounters with Omar. The first was addressed by Zack, the front desk manager, and I felt as though we could move past the situation. However, on Saturday evening, February 28, I had another unpleasant encounter with Omar. He made me feel like a thief when I attempted to purchase beverages from the refrigerator located directly in front of the desk. He also refused to help me gain access to my room using my digital key card. He claimed he could not assist me, even though the app instructs guests to report to the front desk for help. He told me he did not have access and directed me to call customer service, doing so in a smug and very condescending manner. Physical key cards deactivate easily, so I rely on the digital key. On numerous occasions, the front desk has reset it on the spot. I filed a complaint, but Manager Ron Whitaker closed it without addressing or rectifying the situation. This morning, I decided to extend my stay without knowing that my previous complaint had been closed. I went to the front desk at 7:20 a.m. to pay for my room so I would not have to remove my belongings. No one was at the desk. I waited approximately 20–25 minutes, but no one arrived. The housekeeping staff did not speak English and were unable to assist me. I called customer service and was hung up on, with no return call. I called a second time around 7:50 a.m., explaining that I needed to leave the facility by 8:00 a.m. to arrive at work on time. They repeatedly called the hotel with no success. At 8:40 a.m., I went upstairs to collect my belongings. As a result, I was late for work, and since this is only my second week, I was written up. I later received a degrading call from Ron Whitaker, the General Manager. When I asked why he had stated he reached out to me regarding my initial complaint when he had not, he became aggressive and condescending. He told me that if I had a problem with his staff, I should not stay there. He then said he was going to cancel my new reservation and hung up on me after yelling at me about my grievance. I work in high-pace sales and have never — and would never — speak to a customer the way I was spoken to. I would lose my job. I am a Hilton Honors member because I travel frequently for work, and I have booked this hotel approximately 15 times over the past few months. I genuinely appreciate the rest of the staff; my negative experiences have been limited to these individuals. When I contacted customer service again to report what happened, I felt brushed off. I was offered 25,000 points as if that could fix the situation. The way I was treated — inconvenienced, belittled, and made to feel like a criminal — deserved empathy and basic respect. It is especially disheartening to feel that I was treated this way because of who I am. As a Black man, I already navigate enough challenges, and experiences like this reinforce how much work remains to ensure fair and respectful treatment for everyone. No guest should be made to feel unwelcome or targeted. I have since created an account with Marriott and have never had a negative experience there. It is unfortunate, because aside from these incidents, the rest of the staff at this location is excellent. However, a few bad experiences can overshadow many good ones.
• KK

  Kevin KAYE

  Feb 14, 2026
  5.0
  Long time Hilton Honors member & stayed here several times. Easy check in. Quiet clean room. Renovated. Safe parking w/bright lights. Great location short ride to Princeton. If you love pizza try Valentinos in Forestal village around the corner. Hint double tree down the block you need to beat their rates , Hilton competition! This stay you had lower rooms so I booked here
• SC

  Sherlly Cintron

  Jan 18, 2026
  5.0
  My first stay at this hotel was excellent. The room was clean, modern, and comfortable. The staff was kind and friendly. The breakfast was delicious, with a variety that included omelets, waffles, sausage, and potatoes. I will definitely be back. Very impressed—100% recommended. 💯
• LF

  L&C Forever

  Jan 17, 2026
  5.0
  This is by far the best Hampton inn i stay at.. Bed was amazing super fluffy, the room super clean and everything looks updated love the esthetic of the room. And the bathroom that's my #1 thing that really needs to be super clean and it was amazing... So ill definitely stay here again..Staff was nice to.

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