Best Western Premier NYC Gateway Hotel

Reviews

• KK

  Karthik

  6 days ago
  1.0
  The management of this hotel continues to milk money out of customers who book through third party platforms and have a change in plans. They have a very vague /confusing cancellation and no-show policy and decide to apply both of them together and charge the entire booking even though a 'Partially refundable' booking clearly states no-show will be charged first night only. And very cheekily when challenged via my credit card company, they completely excluded the no-show policy and partially refundable sections from the booking confirmation document. Clearly they have a team for milking money from cancellations. I will continue to fight them and take it to all levels required to make your unjustified cunning business practices public. Until then please do not book this hotel even if theres a slightest chance your travel itenerary may have changed including weather or emergency related causes.
• MR

  Megan Rakoczy

  Nov 13, 2025
  4.0
  Hotel was nice and clean. Staff was friendly and it felt safe as a solo business traveler. I would stay again
• RV

  rohan vaze

  Nov 9, 2025
  4.0
  Good Hotel and you will get direct shuttle to Time Square. Budgeted Stay for New York trip
• VS

  Veronica Shukla

  Nov 8, 2025
  3.0
  My rating may seem skewed to some but, mostly I took off both stars because of chemical fragrances. The lobby has a very strong fragrance, but that would be no problem if it ended at the lobby. However, our room smells like it was bathed in Febreeze, one of the most disgusting, assaulting, and aggravating smells in existence. After about 5 minutes my throat and nose were burning. After 10 my nose was stuffy. By the first morning I had hives. I had to wear a buff as a face mask when in the room and all night sleeping. I tried keeping the door open the first night until we went to sleep to air it out. I’m not sure if it did much but I had a little hope. When we came back the next night it was just as strong. They did a stay over housekeeping job and I think they might have sprayed even more?? Now our clothes and possessions are going to reek for the rest of our trip until I can wash everything and air out our suitcase. The room was clean. The staff was friendly. I’m not paying for junky continental breakfast so I don’t have a review on that. Parking garage was great. Would never stay again because of the smell.
• RT

  Raunak Tawania

  Oct 30, 2025
  5.0
  I had an awesome experience! The staff were super friendly and made me feel right at home. Big shoutout to Arianna and Alex for the great chats about the home, and to Sam for our fun talk about India. Also a special thanks to the chef who handled my vegetarian breakfast with such warmth and care, really appreciated that personal touch! The hotel was clean, comfortable, and in a convenient spot for getting into NYC. Would definitely stay here again. Thanks to the whole team for making my trip so enjoyable! 🙌

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