Best Western Premier NYC Gateway Hotel

Reviews

• ZA

  Zuryash A

  Feb 15, 2026
  5.0
  Amazing hotel! Right close to NYC, the customer service staff is also amazing! Definitely recommend! And free parking!!!
• JL

  Jen-Pier Lamothe

  Feb 13, 2026
  5.0
  Garçon à l'entrée.. très gentil et très réceptif au invités... Il as su réglée lee problème assez vite merci
• FL

  Francis Lavoie

  Feb 2, 2026
  1.0
  Extrêmement déçu. Quoique la chambre était propre et confortable (66° à l'arrivée), les corridors et ascenseurs étaient glaciales comme à l'extérieur durant cette période de froid polaire, la piscine était très froide (non chauffé) et le gym aussi très froid, bar/loundge fermé. Le gérant mise sur les économies de chauffage car les thermostats étaient ajusté très bas (Chambres 66°(à l'arrivée), Gym 66°, Corridors et ascenseurs encore plus froid), donc pas un problème mécanique.
• KM

  kaylie mecca

  Feb 2, 2026
  1.0
  This was one of the most disappointing hotel stays we have ever experienced. When we arrived, the hotel looked very nice from the outside, but that was about the only positive. It was bitterly cold outdoors, and somehow the inside elevators and hallways were nearly just as bad - hovering around what felt like 40 degrees. We unpacked and headed to the mall, intentionally rushing back because we had specifically asked the staff what time the pool was open until. Our daughter had just turned three, and all she wanted for her birthday weekend was to swim in an indoor pool. She was so excited - we changed into our suits and went straight down. The excitement ended immediately. The moment we put our feet in the water on the first step, it was obvious the pool was borderline freezing. Completely unusable. Our daughter was crushed. My husband went to the front desk and was told a manager wouldn't be available until 9 a.m. the next morning. They also claimed the pool is kept at 86 degrees- which was absolutely not true. The next morning, the pool was suddenly warm. My husband tried to speak with the manager, who insisted the pool had been 86 degrees the entire time and that he would get a printout of the temperature logs to prove it. He then contradicted himself by saying they don't even have a heater. So how exactly does a pool remain 86 degrees when it's below zero outside and the surrounding hallways feel like a refrigerator? Instead of a printout, he came back with a tiny handwritten note in pencil listing pool temperatures - clearly fabricated. When asked why he couldn't print the report, he claimed they weren't able to. The entire interaction was one lie after another. As if that weren't insulting enough, he then offered us 2,000 rewards points as though he were doing us a huge favor. After checking, those points are worth roughly five dollars off a night. That was the hotel's idea of compensation for ruining our child's birthday evening. My husband ended up calling corporate, who thankfully were far more professional. They apologized for the manager's behavior and offered 10,000 points instead. Just when we were ready to pack up and leave, we ran into yet another issue. Our daughter has very sensitive skin and needed to shower quickly after a brief morning swim before checkout - and the shower in our room was broken. The handle would not stay in the warm position and immediately dropped to scalding hot water. It felt like it was missing a screw or some internal part. Our only choices were freezing or boiling. I had to rinse my child using a washcloth and water from the sink. Between the freezing pool, dishonest management, laughable compensation, and broken shower, this stay was an absolute mess. If you are booking specifically for an indoor pool for your kids - do yourself a favor and stay somewhere else.
• RJ

  Randy Kincaid Jr

  Jan 30, 2026
  5.0
  The only thing is that they tested the fire alarm and scared me and my Mom half to death! They said when I got downstairs from the 6th floor using the stairs-that it was a test and it said that on the TV. However, it did not say “this is a test@ on the intercom in the room the alarm was going off on and the intercom in my room they said “please exit the building immediately, there is an emergency, use the stairwell, do not use the elevator” if the can program it to say that, can’t they program it to say “this is a test” or maybe call the rooms or notify folks that there will be a test alarm when they check them in and when!? The people downstairs when we got there, thought it was funny. Mind you, this is how I was woken up and I was a mess in my jammies, hair a mess and all. I was embarrassed! I always use Best Western, it’s not the fanciest, and be a little dated (this one is NICE) but it’s always CLEAN, BUG FREE, and people are usually very professional and friendly. Also, BREAKFAST SHOULD ALWAYS BE FREE-it doesn’t cost that much, you more than make up for it if you can say “All Best Western’s Nationwide offer Free Continental Breakfast”! That’s a selling point! I would have went elsewhere had I known! Thanks!

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