Best Western welcomes you to the Premier life. At the Best Western Premier NYC Gateway Hotel, our biggest priority is leaving a lasting impression, long after you check out. You’ll notice our Premier’s distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler’s favor. Located in North Bergen,NJ the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Most guests praised the cleanliness of the rooms and common areas, noting that the hotel maintained high standards of hygiene.
Staff Service
The staff received mixed reviews; while many guests highlighted friendly and helpful service, some reported unprofessional behavior and poor customer support.
Location and Accessibility
The hotel is conveniently located for access to NYC, with nearby bus services, but some guests found the surrounding area less appealing.
Parking
Guests appreciated the free and secure parking garage, which is a significant advantage for those traveling by car.
Breakfast Issues
Several reviews mentioned disappointment regarding the lack of complimentary breakfast and the high cost of breakfast options.
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S-N-J Lemieux
Dec 31, 2025
5.0
Our favorite hotel for Broadway Adventures. We register, pull into the gated, covered parking garage and our higher end accomodations await... at a value price. So easy to do NYC without the hassle. No parking worries, no back ups dropping off before or picking up your car after the show. Located west of the tunnel, You can leave the fare and the driving and parking to others. A quick Uber, cheap charter or bus to 42nd Street and more.
YR
Yozsef Ramos
Dec 27, 2025
5.0
I stayed at this hotel for 3 nights and had an excellent experience. The room was very clean, well maintained, and comfortable throughout my stay. Customer service was outstanding the staff was friendly, professional, and always willing to help. Another big plus is the location, which is very convenient and close to NYC, making it easy to get around and explore the city. Another great perk is that the hotel includes covered/overhead parking, which was very convenient. I would definitely stay here again and highly recommend it to anyone visiting the area.
RR
rAyH
Dec 27, 2025
4.0
Habitaciones amplias y cómodas. Servicio agradable, algunos hablan español. Ubicado en New Jersey pero en auobus (USD$ 3) llegas al Times Square de NY en 25 a 40min o en Uber (USD$45) entre 15 y 20min según tráfico.
Cuenta con piscina y gym.
NJ
Nathan Jackson
Dec 21, 2025
5.0
Great, sincere staff who made sure our stay was comfortable. The room was clean upon arrival and throughout our stay. They gave us clear directions to Times Square and even helped jump our car when the cold killed our battery after checkout. Above and beyond service.
MS
Megan Scott
Dec 16, 2025
4.0
Our room was extremely clean and spacious when we arrived. We loved that the hotel had a garage available especially during the winter with on and off snow throughout our stay. Our only issue was with the staff being occasionally dismissive/unhelpful. When we first checked in, we weren’t told what time breakfast began being served. The hotel also has breakfast menus scattered around different areas, particularly the elevator, that also don’t have a timeframe listed. On the first morning of our trip, we went down to the front desk at about 7am and asked when breakfast would be served. When we were told it began at 8am, which I personally believe is extremely late especially in such a high traffic/tourist area, we asked if they had any recommendations for local restaurants we could go to instead as we had plans and needed to leave shortly. The staff told us that because of the weather (it was currently snowing but the roads were plowed), they didn’t recommend we leave to go get food and recommended we wait until 8am for breakfast to be served (not an option for us). They also said “you could DoorDash but most people probably won’t deliver because of the weather”. They never gave us any recommendations as to where we could go, which felt frustrating as we didn’t want - or have the time - to wait an hour to eat. We ended up leaving to go to the local ferry and found a restaurant open by the port. Overall we had a great experience, we loved how close the hotel was to both port imperial and the Hoboken ferry port, and we had no issues at all the the hotel itself or our room