DoubleTree by Hilton Hotel Newark Airport

Reviews

• KN

  Katie Nelson

  1 day ago
  2.0
  This is a Doubletree that has seen better days. Just starting at the entrance, the main door is out of service and you need to use the side doors. When we got off the elevator on the 8th floor we were greeted by a large brown stain on the carpet. Disgusting! Our room wasn’t much better. The paint was chipped and there was old chewing gum on the bathroom floor. The mini fridge in the room was making loud grinding noises at nights so we just unplugged it (and plugged it back in before we left). Th only redeeming quality of the hotel are the employees. They were very friendly.
• JB

  jennifer bowers

  2 days ago
  5.0
  My husband and I had a great stay at this Doubletree. This spot is it's own little ecosystem. There is an indoor pool for the kids, a lovely bar and the food is great. Plus it has a shuttle. I needed to extend our stay and Lyle made it possible and cost efficient. We have stayed places before where the staff was just getting through the day but that is NOT this team. They genuinely want you to have a great time. We will stay here everytime we are flying in and out of Newark. @Doubletree You have a star on your team with Lyle!
• DA

  Doris Anderson

  Jan 4, 2026
  1.0
  I was going to avoid writing a review but seeing that I am being refused a refund for the nights I did not stay it’s my duty to share my experience. This hotel is so nasty and dirty. Don’t let the photos fool you. Sure, they put in a lot of work in the hotel lobby but that’s it! The rooms, hallway, elevators are all run down. Stain galore. I was going to tough it out UNTIL I went to the bathroom during the late night and found a nasty bug crawling up and down the walls! The supervisor Medina was surprised to hear this and said she would speak with the cleaning crew about this issue. I was suppose to stay from December 30-January 2 but I only stayed one night and willingly paid for a new hotel because I’ll be darn if I stay in a motel!!! Nasty hotel!
• ZM

  Zac Miller

  Jan 2, 2026
  1.0
  Quite a few of the staff were extremely rude first day we came in. Halfway through our stay water started leaking from the ceiling of the bathroom and the ceiling was starting to peel apart. After reporting that, we were moved to another room. We called after the stay to request a refund due to our horrible stay. We were denied because "they solved our problem and we finished our stay". First of all, we weren't offered anything other than moving to a new room and we definitely weren't about to just leave after a 13 hour drive. Doubletree you all were not the ones who were forced to repack all of your stuff and move it three stories up after a long walk in NYC. We came back to relax and found ourselves scrambling to keep our things dry. Then they pull a full $135 out of incidentals for parking which we notified them we already paid $50.05 of it was paid when a new ticket was created. Their response was, "We told you not to create a new ticket and use your room key while staying on the first day you came here, so now don't get your hopes up of getting your money back". Excuse me Karen did you not forget I had to have a new room key created when the ROOM FLOODED? You didn't warn me about that one on the first day! You can bet I will be calling Hilton Headquarters and reporting to the BBB immediately. Trusted Hilton because I'm a service member and I have lost my trust. NEVER STAYING AT HILTON AGAIN. P.S. I will also be adding in the black mold found on the to go trays you set out for your residents on top of the microwave. CLEAN UP YOUR HOTEL.
• FF

  fzq Feng

  Dec 31, 2025
  1.0
  I recently used the shuttle service from this hotel and experienced unacceptable racial discrimination from the driver.(6am, 31/12/2025) While the driver helped every other passenger with their luggage, he intentionally ignored my belongings and refused to assist me. Additionally, when seating passengers, he allowed an American passenger to sit in the front where there was more space, while directing me and my companions to the back without a valid reason. He asked American? to everyone. I believe I paid for living in the hotel! Such discriminatory behavior is not only unprofessional but also deeply offensive. No guest should be treated differently based on their race or ethnicity. I don't suggest anyone who is not an American choose this hotel! XD Everything sucks!

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