DoubleTree by Hilton Hotel Newark Airport

Reviews

• MG

  m gb

  2 days ago
  1.0
  Avoid this hotel! There are far better ones near by. Management is awful. Front desk Manager is rude, extremely confrontational, and is no position to be in a leadership role. He actually should be fired. Passive aggressive staff in the restaurant, fights between cooks and wait staff in full display to guests. I’ve stayed at various Double Trees throughout the country and have had excellent experiences, but this one should be embarrassed to be called a Double Tree. Leadership is important, and this hotels management gets an F! Changes are needed ASAP corporate.
• JP

  Jessica Paine

  2 days ago
  1.0
  Sadly had a horrible experience at this Hilton hotel. The parking was atrocious and almost no spots available - having to go in and out was a nightmare. Although the lobby is beautiful, the hotel rooms are very dated. Our shower was full of rust on the bottom and we had cold water all weekend. Saturday night we could not get the water to turn off in the shower. After going down to the front desk - because no one answered when we tried to call - they sent maintenance up shortly after. The maintenance person was beyond rude. He yelled something at us when he came in the room about the handle on the shower (just me, a mom and my 12 year old daughter) and when he fixed it, he stormed out and slammed the door. It was a very jarring and uncomfortable moment. Will not be returning.
• LP

  LUCAS PURSELL

  2 days ago
  1.0
  I recently stayed at the DoubleTree by Hilton Hotel Newark Airport and experienced a very concerning issue with the water in my room. Both the hot and cold water from the sink and shower had a strong, musty, mold-like odor. The smell was not faint — it was immediately noticeable from several feet away as soon as the water was turned on. It was overpowering enough that it made using the sink or shower uncomfortable. To make sure it wasn’t just the drain, I performed a simple test by filling a cup with water and taking it into another room. The water itself still had a mild stagnant/musty smell when smelled up close, though not as overpowering as when running from the tap. This suggests a plumbing or maintenance issue rather than just a surface drain odor. This was not a sulfur or “rotten egg” smell — it was more like the smell of water left sitting in a bottle for days. Regardless of the cause, this is not what guests expect from a Hilton-branded property. I am not sure whether this is isolated to my room or a broader building issue, but it raises concerns about maintenance and sanitation standards. I would strongly encourage hotel management to investigate the plumbing system and ensure that guest rooms are being properly maintained.
• JJ

  Jay

  3 days ago
  1.0
  This was one of the most disappointing hotel experiences I’ve had with a major brand. The front desk staff were consistently rude, dismissive, and completely unapproachable. At no point did anyone take ownership or attempt to resolve basic issues, and the overall attitude made it clear that guest concerns are not a priority at this property. Management was no better. After reporting the problems, they offered no real solution and showed little interest in accountability or guest satisfaction. I escalated the matter to Hilton Corporate, and even after providing full documentation, the only response was a token amount of points — a completely inadequate response considering how poorly the situation was handled. This property delivered substandard service at every level, and neither the on-site team nor corporate leadership seemed willing to take responsibility. Definitely not the level of professionalism or hospitality you should expect from a Hilton-branded hotel.
• TB

  Therese Blau

  Feb 14, 2026
  1.0
  Very disappointing. I am handicapped and I booked a room with a king size bed and with a roll in shower a month ago. Called the hotel early to let them know I would not be checking in until about 10pm, they said no problem. I went to check in when I arrived and I made sure it was the room I booked, they said it was. I noticed there were no luggage carts, I asked if they had any, I was told they were all being used. Once again, i explained I am handicapped and my husband could not carry all our luggage up to the 12th floor alone. The lovely girl who originally helped me told me she would get me one, and she did. My husband loaded up all the luggage and we went up to the room they gave us, 1222. When we got in the room it was 2 double beds. The room was awful. Not the beautiful room i booked, and certainly not the one in the pictures.There was not even a microwave. It was dirty, the carpet was disgusting. This room was bare bones. I called downstairs and was put on hold for almost 10 minutes. I had to call from my husbands cell phone and thats when they picked up and helped me. I explained that the room I got was not the one I booked or on my reservation, which I was looking at. The gentleman told me that he was sorry but the room I requested was not available, and then he gave me the excuse that they did not clean all the king handicapped rooms and then said they overbooked them. They were sold out of the room I reserved and I had been upgraded to this room. I said upgraded, I booked a king room and this was a dirty room with double beds. Upgraded from what, I was furious. I got excuse after excuse. He said he did not like my tone and put me over to the manager, who gave me the same excuses. I said what's the point of reserving a room if you get whatever room they want to give you. This was supposed to be a nice valentines weekend with my husband and the beds are so small, we have to sleep in separate beds. We are so upset. If we were not so tired I would have went to another hotel.We will never, ever stay here again, and I am going to file a complaint with the corporate office. Being a handicapped person I make sure everything is planned before I go anywhere and this was horrible. Very disappointing to say the least.