Holiday Inn Express & Suites Jersey City North - Hoboken by IHG

Reviews

• WP

  Will Palmer

  5 days ago
  2.0
  Came into town for tracks meet over three weekends between January and February. Stayed here three times. The staff are not helpful and tried to get over on us during our third stay. The manager Jay( if that's his real name), told us we were booked for a king room. I told him that was a mistake and we needed a double queen room as it was four of us(two kids and two adults). He proceeds to tell me that they had a double room available, however, it would be an additional $190. I asked why would it be an additional $190, he says they do not set the price, however, he could give us the double for an addition $100. I told him I just stayed the week prior in a double and paid $134, which is the same price it was for the king room they were giving us. He then tries to say it was due to it being a weekend. I reminded him that I stayed just last weekend. He tries to tell me I didn't stay and the only reservation I had there was back in January. I kindly showed him the reservation and the price I paid for the one night. He then says I can offer the double for an additional $100. Mind you he told me that they didn't set the price but tried to barter with me. Definitely won't get my business ever again. I've never know a holiday in charge almost $300 for one night that's in the middle a dump of a neighborhood. And he never acknowledged that he was wrong about my reservation the weekend, which I called him out on. Rooms are dusty, floors have not been cleaned, and has mold around the tube area. The sink was clogged and took more than 5 minutes to drain.
• SJ

  Shekhar Jain

  5 days ago
  5.0
  Stayed here on Feb 27. Front desk (Isa) who checked us in and Front desk (kalyan) at the time of checkout were very polite, humble and respectful. Both had courtesy and welcoming hospitality. I would recommend this hotel to people who come and stay with families because staff is really good.
• LL

  Lilah (Lou)

  Feb 15, 2026
  5.0
  I really don’t post reviews very often, but I was pleasantly surprised by this hotel! We checked in, and the staff were so nice. The lobby was clean, quiet, and welcoming. Our room was very clean and comfy, and the bathroom was very nice, I loved the five products and the shower pressure was pretty good. I was incredibly impressed by the breakfast. There were a decent amount of options, and all the food was SO GOOD. You could tell that it was all homemade and fresh with good ingredients. If I had one complaint it would be that there was a lot of noise around midnight when some children were running in the hallway, but I know that is not the hotel’s fault. This was a great stay!
• JL

  Joe Lim

  Feb 14, 2026
  1.0
  Stay far away from this hotel. The rooms are okay but all other services quite horrible. Check in - we arrived at 1am but was kept up until 4am until they finally figured things out. We offered to pay more just for us to go in and sleep, didnt work Check out - hold limit of 2 bags per room? Really guys? How low has holiday inn gone
• MM

  M

  Feb 12, 2026
  1.0
  THIS HOTEL COMMITS CREDIT CARD FRAUD, I HAD TO CALL POLICE ON THEM. They charged me a $100 incidental hold on my card that never dropped off for over a month. When I called to fix it, the employee claimed it was refunded, I told her I called my bank twice and they confirmed they did not remove it. She told me to call my bank again, I said I'll just file a dispute for the $100 because I don't want to go back and forth between them and the bank. THIS EVIL LADY then charges my card another $100 fraudulently. Her excuse? She said she charged me because I "was going to file the dispute". She then refused to give her name and kept hanging up. I ultimately had to bring police to the hotel and file credit card fraud charges to get my money back. Absolutely unacceptable—watch your card charges if you stay here.

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