Holiday Inn Express & Suites Jersey City North - Hoboken by IHG

Reviews

• AJ

  Ann James

  Nov 10, 2025
  5.0
  Spacious and well kept rooms for the price. Good breakfast spread and daily room service. They also have complimentary personal items in case you forget to get yours.
• EG

  Enoch Graydon

  Oct 29, 2025
  1.0
  The lady at the front desk doesn’t want to help you get your money back off the refund. I understand you have a third party service. However if you as the merchant who receives the money doesn’t have any control over what’s going on, how am I to trust to come back to the holiday Inn when the woman at the front desk doesn’t value the consumer? Tell her to control her attitude.
• WQ

  Wulf Quester

  Oct 25, 2025
  3.0
  The hotel has clean rooms, service is friendly and breakfasr ok, the lower rating only due to the location. If you stay here to visit NY, it's a 1 1/2 h ride with public transport and several changes. Or a 50 - 60 dollar Uber ride. And there is nothing of interest around the hotel.
• VF

  V Fran

  Oct 17, 2025
  1.0
  Very upset and disappointed with this hotel. I stayed at the hotel from the 24th-26th September. The hotel was notified beforehand and accepted that I would be receiving a parcel on the 25th.Unfortunately FEDEX never delivered the parcel on time, and it was delivered and accepted by reception on the 29th. When I checked out I informed staff to hold the package for me as I would be flying out to New York from the UK. They agreed and stated they would hold it for me. For the past 2 weeks I have phoned the hotel and even left numerous emails. Everytime I phoned nobody picked up or when they did I was placed on hold for a ridiculous amount of time and disconnected. I eventually got through to a member of staff who went to check and surprise surprise the parcel is not there. I asked to speak to a manager and supervisor and she claimed that there was no management around. I asked for an email and telephone number to speak to Head Office to make a complaint and she disconnected the call. She seemed to struggle with what I was saying and her English was not very clear. I am extremely disappointed as I was due to fly back and was prepared to book this hotel. The question is where is my parcel and what have the staff done with it? When they knew I was coming back to New York. What hurts the most was that the package was for a dear family member who is extremely sick. I’m not happy about this and I want to take this further
• MM

  Misty Martin

  Oct 4, 2025
  1.0
  We booked this room based on a LIE that the hotel is in close proximity to public transportation, specifically the train. The train is actually over a mile and half, on an extremely busy highway, in a trashy area without sidewalks. The hotel refused to refund us (despite bragging they stay fully booked each and every day). They proceeded to tell us they do not claim the public transportation is within walking distance. Why else would you use public transportation? They suggested that we UBER to public transportation. Please do not stay here if you want access to New York. Pay the extra money and stay in New York. We not only would not stay here, but we will not be staying at any IHG since they treat their long-time customers like garbage!

Frequently Asked Questions About Holiday Inn Express & Suites Jersey City North - Hoboken by IHG