Business Details
About
Hotel
Located in East Brunswick,NJ, the SureStay by Best Western East Brunswick is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
SureStay by Best Western East Brunswick
764 Route 18, East Brunswick, NJ
08816, United States
Hours
Reviews
3.3
752 reviews
5 stars
232
4 stars
142
3 stars
151
2 stars
82
1 star
145
What are people saying?
AI-generated from recent customer reviews
Staff Service
Some staff members received high praise for their friendliness and helpfulness, particularly Islam and Nicole, while others were criticized for rudeness and unprofessional behavior.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, unpleasant odors, and pest issues, which significantly impacted guest experiences.
Value for Money
Guests noted that while the hotel is budget-friendly, the quality of the rooms and amenities often did not meet expectations, leading to mixed feelings about overall value.
Location and Amenities
The hotel's location was appreciated for its proximity to restaurants and shops, but some guests felt the area had safety concerns due to the presence of unsavory characters.
Room Conditions
Many guests reported issues with room conditions, including outdated furnishings, poor maintenance, and inadequate facilities, which detracted from their stay.
- TJtuan jalillNov 2, 20255.0I visited many motels & hotels better than this motel but I have experienced better friendly & sincere service in this motel. ISLAM is the outstanding employee I came cross in this all the experience I ever had. Starting answering the phone call to till checkout. this employee is very consistent I visited this motel every week & traveling from Edison too. ISLAM is the best from all. You make my experience great and thank you for your service and very good luck.
- SWStephanie WilliamsOct 31, 20251.0The manager was incredibly rude and unhelpful. Instead of trying to resolve my issue, they were dismissive and unprofessional. Definitely not the level of service I expected from this hotel. They charged me $100 dollars for a “ruined” comforter. It had two drops of blood on it, and when I asked for the comforter being that they were charging me one hundred dollars she said they threw it out and hung up the phone on me.
- MBMichael BekOct 11, 20253.0When I pulled in I was skeptical, but the room was quite nice. Not much around thats in walking distance. Seems like families live there long term; at least thats the impression I got as so many doors were propped open on the inside hallways and people seemed well established. Room was clean. Bed was very comfortable! They offer free breakfast but there is also a Dennys and an IHOP adjacent.
- SFSkylar FallonAug 26, 20255.0I have been coming to this hotel for 3 years And have always experienced expectional service from each and every employee that works here! They are always eager to tend to your needs absolutely awesome Guest services. Not to mention the nice and fluffy comforters on the bed for the awesome rate’s !! So worth the stay!! You would be silly not to book a room here! Love it and I will continue coming here!! No complaints! Thanks for keeping up the good work!! Love this hotel 💜room 107
- ABAlba BriceñoAug 11, 20254.0My parents (dad is sick) stayed here for 3 nights after a pipe burst in their home. Upon arrival Monique (believe she is the manager), after explaining their ordeal, helped us with an early check-in. She was very pleasant & understanding. Housekeeping staff both while on & off duty (we saw a couple on break outside) were super nice. All staff greet guest and make sure to ask if everything is okay. Hotel made the situation my parents a little less stressful. Thank you.
Frequently Asked Questions About SureStay by Best Western East Brunswick
What are the operating hours of SureStay by Best Western East Brunswick?
The SureStay by Best Western East Brunswick is open 24 hours a day, seven days a week.
Is free Wi-Fi available at the SureStay by Best Western East Brunswick?
Yes, free Wi-Fi is available for all guests during their stay.
Where is the SureStay by Best Western East Brunswick located?
It is located at 764 Route 18, East Brunswick, NJ 08816, USA.
What type of amenities can guests expect at the SureStay by Best Western East Brunswick?
Guests can enjoy a peaceful stay with free internet access, clean accommodations, and superior customer service.
Does the SureStay by Best Western East Brunswick offer any special promotions?
Yes, guests staying 2 nights can receive a $50 Best Western Gift Card.
What is the main phone number to contact SureStay by Best Western East Brunswick?
You can reach the hotel by calling +1 732-238-4900.
Are there any nearby restaurants close to SureStay by Best Western East Brunswick for breakfast options?
Yes, IHOP and Denny's are nearby restaurants offering breakfast and American cuisine, convenient for your meals before or after your stay.
Which nearby places can guests visit for fitness or gym facilities near SureStay by Best Western East Brunswick?
Guests can visit nearby gyms such as WoW East Brunswick, Work Out World, and Jersey Strong to maintain their fitness.
Are there local services for car rentals near SureStay by Best Western East Brunswick?
Yes, Enterprise Rent-A-Car and Hertz are nearby car rental agencies to help with your transportation needs.
What are some nearby medical and pharmacy services available near SureStay by Best Western East Brunswick?
Brunswick Square Pharmacy, Central Jersey Family Physicians, and The Center for Therapy & Counseling Services are nearby options for health and medical needs.