Hilton East Brunswick Hotel & Executive Meeting Center

Reviews

• PK

  Peter Killackey

  Nov 16, 2025
  1.0
  Stayed one night, you should stay somewhere else. They’ll charge you twice for everything. Parking? Paid up front and taken off your incidentals. Breakfast? Pay for it upfront and again on incidentals. Your tv will only have 3 or 4 channels working. Call the front desk? Phone just rings. Room itself will be dirty and the bathroom features won’t work as they should.
• SC

  Shey Clark

  Nov 14, 2025
  3.0
  The lobby is nice, we didn't have to search for anyone to help us, we got checked in right away after arriving pretty late. 24 hour gift shop, though the prices are wild, as expected in any hotel. There is a microwave for use in the lobby, but no refrigerator in our room. The room was very dated but seemed mostly clean. Some spots and stains in areas you probably wouldn't think to clean like sides of the night stand etc. Big windows in our room, but no way to open one so the air in the room is very stuffy, almost musty. Carpets could definitely be replaced along with the showerhead, it works but it's like 5 aggressive thick streams that seem to have the pressure of a fire hose. Bathroom looked very clean though, so that's a plus. The bed was clean and quite comfortable, which is a win in my book. Only other bit I'll add is that we were here for 12 hours, and we had to pay $20 to park in the garage on top of paying for the room. That might be normal around here but it definitely seems a little excessive.
• HH

  Hamad H

  Nov 2, 2025
  1.0
  Came to stay here for 3 days - upon check-in, discovered the rooms and hotel itself is super dated. It's poorly maintained and has stains etc all over the room doors, bed and sofa. When we tried to get our money back, the manager Rajesh was unwilling to refund. As a Hilton property and considering it's a prime location, it's appalling how poorly maintained this location is...overall will not stay here in the future and better options available elsewhere.
• VC

  v chong

  Nov 2, 2025
  3.0
  ​I truly wanted to like this hotel, especially since the location was perfect for the event I was attending, and the room itself was quite cozy (though the air conditioner was distractingly loud). However, any positives were completely overshadowed by abysmal communication and frustrating billing practices. ​My primary issue is with the complete lack of transparency. I paid over $400 for the weekend and a $150 deposit, only to discover an unexpected parking charge on my card after the fact. At no point during check-in or booking was I informed that parking was an additional fee. This is unacceptable. ​This is the second time I've had issues with a Hilton property adding random charges or double-charging my card. It feels like they nickel-and-dime their loyalty guests instead of rewarding them. ​Adding to the frustration, the staff was not welcoming in the slightest. There was no sense of hospitality, which just made the entire experience feel cold and transactional. The only other upside was the pool, which looked nice, but I never even got a chance to use it. ​I am incredibly disappointed. I tried to give this hotel grace, but the hidden fees and poor service left me feeling ripped off. I cannot recommend this hotel, despite its convenient location.
• TY

  Tendy Yu

  Oct 14, 2025
  1.0
  Absolutely the WORST experience at this property. This is by far the most unprofessional Hilton property I’ve ever stayed at. I booked a Presidential Suite 10 months in advance (December 2024) under the government rate (I was on official government orders) through the Hilton website. A few months later, I checked my reservation and saw that I had been downgraded to a Junior 2-Room Suite. I contacted the hotel, and they informed me that the Presidential Suite wasn’t eligible for the government rate. Fine, no big deal — I understood that and moved on. Fast forward to my check-in date in October 2025. I checked in at the front desk and received my room keys. I carried all of my belongings up to the top floor, all the way down the hall, and entered my room — only to find it was just a regular 1-bedroom. Confused, I returned to the front desk and explained that this was not the room I booked. The rude front desk attendant told me that it was because I booked under the government rate. But the rate I booked under is irrelevant — it was available on Hilton’s official website, and I am on legitimate government orders. If you were offered a room for $400 or $200, which would you pick? I even double-checked the website and confirmed that the Junior Suite was available under the government rate. If it wasn’t supposed to be, why was it listed? That’s false advertising and shady business. Then she tells me they are overbooked. Overbooked? I booked this 10 months ago. The least the property could have done was notify me ahead of time that my room had been changed again—not wait until I walked into the wrong room to find out. I explained that I needed the extra space for a very important meeting, which is why I booked so far in advance. Still, I was told “we’re overbooked.” I then asked if there was a meeting room I could use. The same front desk attendant, still with an attitude, told me it was too last minute and that booking a meeting room had to go through the sales department — which was unavailable because it was the weekend. So far, I had been offered zero solutions and nothing but attitude from this attendant, who also wasn’t wearing a name tag and never gave a name. Finally, another male front desk attendant spent about 30–40 minutes trying to help me. He found a Junior Suite that had just become available and said he could book it — but it would cost me an extra $100 per night. So now, I had to pay extra for the same type of room I originally booked? At this point, I had no time to argue or search for alternatives. I paid the extra fee and went up to the new room on a different floor — only to walk into a room with another guest's belongings inside. Yes, they gave me a key to an occupied room. Imagine being that guest and having a complete stranger walk in. I went back downstairs again to report what happened. They were not even aware that someone was already in that room. After another 20–30 minutes, they finally offered me two connecting rooms — but I’d have to pay for both. So now I was being forced to pay for two rooms, despite the hotel changing my reservation without notifying me and causing massive inconvenience. I agreed, only because my meeting was critical and I was now over an hour behind schedule just trying to check in. After checking in, I contacted the Diamond Customer Service line to report the experience. The representative called the property and set up a three-way call. The hotel kept changing the person on the line — first the manager, then the supervisor, and finally the director. None of them gave their names, only their titles. I had to re-explain my situation three times, as they clearly weren’t communicating with each other. When I finally spoke to the director and explained everything, she told me, “There is nothing we can do. We are overbooked. Contact the general manager during the week.” I asked if the situation would at least be ticketed or recorded so that there would be a log of the issue. The director replied, “Ask Diamond Customer Service that. Have a nice day,” and then hung up on me.

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