Hilton East Brunswick Hotel & Executive Meeting Center

Reviews

• CF

  Carlos Fernandez

  1 day ago
  3.0
  Do not stay in 1422. It is located next to the mechanical room and behind the elevators and it is drowned in the sound of a constant electrical hum and the sound of the elevators going up and down. It was difficult to sleep in this room. I asked for a change but was told there were no rooms available. Update: Front desk acknowledged and apologized for the sound in the room, for that I gave the service a 4 star. I know its not their fault so the fact that she acknowledged and apologized goes a long way. Still if you need quiet to sleep do not stay in 1422.
• RR

  REHAB RURY

  Dec 30, 2025
  1.0
  During check-in, a hotel employee threatened to call the police and remove my family because my three-year-old child was playing quietly in the lobby while I was checking in. There was no disturbance or safety issue. This behavior was aggressive, unprofessional, and completely unacceptable. Threatening guests over normal toddler behavior shows poor training and a lack of respect for families. The experience was upsetting and set a negative tone for the entire stay. I do not recommend this hotel, especially for families with young children.
• VZ

  Victoria Zacchino

  Dec 26, 2025
  1.0
  POV: you walk into what should be a nice cozy Christmas decorated Hilton on December 25 Christmas night. There’s a lackluster tree and an incompetent person running the check in counter named Bankim. You ask for a room on a high floor. After 30 minutes of being told a room number only to be let known it’s actually unavailable, you’re given the option of 3 rooms. You choose room 2, you enter into your room to find dirty towels, slept in bed, disarray furniture and even a tip for the housekeeper left behind from previous guests. You go back down to Bankim to let him know you’ve been given a dirty room in Christmas night, he makes up 50 excuses blames it on his associate who has given the last available room away and then gives us a room on a low level. Room is missing furniture, applicances and has 3 towels in it. No garbage bags . You buy the continental breakfast the next morning for 33$ and all they have to offer is stale pastries and room temp orange juice. -5/10 experience and Bankim needs to get a pay deduction just off our experience alone. He should be in a back room somewhere not in a Career of hospitality and service. Disappointed . We were given $15 worth of points as consolation. Disgusting prize for even more disgusting service from every encounter with an employee at this location. Also dirty mugs
• JL

  Juan Legra

  Dec 26, 2025
  1.0
  Bankim the tiny indian man at the counter was terrible, ask for room on highest floor possible. asked me 14 floor or 15 floor, i said 15 then he gave me 14 anyway. i arrived to my room and it was dirty, like not cleaned from the person who was staying there before, garbage, towels on the floor, even tip for cleaning lady i went down and he said, i meant to give you floor 15 then after confirming room, said never mind i couldn’t confirm for that room either best room is 1041, didn’t extended any apologies or ask if they can do anything for the inconvenience, when i got to the new room there’s no fridge or sofa. super unpleasant man and very unprofessional. this all happened on christmas, and Bankim wasn’t at all hospitable not even to say happy holidays. should give 0 stars hilton should be ashamed of employing this man and he should be fired. i will update this once i check out
• MP

  m p

  Dec 19, 2025
  1.0
  This hotel operates like customers are an inconvenience rather than the reason the business exists. Front desk staff were unable to answer basic, reasonable questions, and the experience only deteriorated from there. The hotel’s app offered room upgrade options ranging from $96 to $163. The $163 upgrade increased to over $500 upon arrival with no explanation. I selected the $96 upgrade, yet the room was dated and not worth the price. The front desk incorrectly stated that the room included a microwave and refrigerator; there was no microwave. The TV was outdated and barely functional, drawer knobs were falling off, windows were visibly dirty with children’s handprints, and the bathtub drained so slowly that water pooled above my ankles during a shower. After a corporate Christmas party, guests gathered at the bar, where one of the bartenders was rude, hostile, and unprofessional for no apparent reason. Her behavior was so inappropriate that I chose to leave rather than continue being treated that way. Having worked in customer service for over 15 years, I have never treated a guest this way. Misleading pricing, poor room quality, and hostile staff point to serious management and training failures. This is unacceptable for a hotel charging premium prices and hosting corporate events.

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