Holiday Inn Express & Suites Lincoln East - White Mountains by IHG

Reviews

• BG

  Brown Eyed Girl

  Feb 14, 2026
  1.0
  Unexpected illness and need for surgery had me needing to cancel my reservation and the hotel would not work with me for a refund. I’m positive they would’ve been able to fill my canceled reservation as it is Valentine’s weekend and they are near the ice castles. Overpriced and no empathy. Never again with a Holiday Inn or property owned by this management company.
• BA

  Brooke Aquipel

  Feb 13, 2026
  1.0
  I’ve stayed at this Holiday Inn Express in Lincoln before without issue, which made this experience especially disappointing. We were assigned a room directly beside the pool—something never disclosed at booking. Both the hallway and room were saturated with a heavy chlorine odor. Though we’re not particularly sensitive, the smell was overwhelming. We immediately asked the front desk if another room was available and were told no. No alternatives, no solutions. Just sorry we are booked. We tried to settle in, hoping the odor would fade. It didn’t. My eyes became red, my husband developed a persistent cough, our throats were sore, and our sinuses burned. It was clear we couldn’t stay. When we returned to the desk to tell them we were leaving, the response was dismissive. No concern. No meaningful attempt to resolve the situation. When I asked about a credit, (it was not offered, I had to ask) I was told no—we had booked the room and had been there “for hours” (we hadn’t, it was aprox an hour). We were also told others had complained about that room before. That was stunning: they knew it was a problem and continued selling it without warning, or a plan to resolve, offered no solutions, or concern, but instead blamed us, the customer. We had to ask to speak with a manager who wasn’t available. Later, we were informed we might receive a credit only if the room could be resold, or perhaps a partial refund at management’s discretion. The message was clear: the transaction mattered more than the guest experience. During this conversation we were blamed again, “I had to call someone to come clean the room.” Barely… and so what? Why even say this to the customer? I’ve stayed at 5 star hotels, roadside motels and everything in between, including budget friendly corporate hotels chains. I’ve only twice before had to cut a stay short. In both cases, those properties handled it professionally and offered solutions without hesitation. That is standard hospitality. This was not. Had they offered us an immediate credit, and apology for the inconvenience of not having a place to sleep, that should have been the minimum but I would have accepted that gratefully. We left unsure if we’d recover our money and searched for lodging from our car, A nearby inn welcomed us warmly and ensured we were comfortable that night. The contrast was immediate. Care isn’t complicated—it requires intent! If you value your comfort, your health, your time and your money, this may not be the place for you. An email was sent later that night, letting us know a credit was issued..I’m assuming they sold the room to another unsuspecting customer which is sad. Even in that email was a degree of blaming us for the experience they provided, So very disappointing.
• DD

  Dina Demos

  Feb 13, 2026
  5.0
  I wish the rooms lighting were a little bit brighter as it was hard to read without a new break table lamp. A cozy room somewhere in the hotel to go and sit and read would be a nice option, though I was offered the meeting room which indeed was bright and had a nice table to study on.
• JR

  Jami Rishford

  Feb 13, 2026
  5.0
  What a nice hotel, close to loon mtn, cannon mtn, with several others within an hours drive. Good breakfast, pool, hot tub and excellent customer service. Highly recommend if your adventures bring you to Lincoln, NH.
• DA

  Deb Anderson

  Feb 11, 2026
  5.0
  Rooms very clean, nice workout area with treadmills, elliptical machines and free weights. Front desk was always staffed. Breakfast was really good, great variety of choices and was kept well stocked. Coffee brewed individually, was delicious!

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