Holiday Inn Express & Suites Cherry Hills by IHG

Reviews

• AR

  Andrea Rhoten

  Mar 21, 2026
  5.0
  My man and his mistress loved it
• SC

  Sabrina Cowan

  Mar 20, 2026
  5.0
  Absolutely loved our stay here! The staff was extremely friendly and helpful, the breakfast had great variety, the rooms and hotel itself was clean and well-kept. Highly recommend and will be back for our next stay!
• DM

  Duane Mullen

  Mar 19, 2026
  5.0
  Nice clean hotel. Very friendly staff. Good continental breakfast with good quality food.
• JS

  Jamie Steele

  Mar 17, 2026
  5.0
  Only complaint is when we checked in. There were no rooms avaliable that we pre booked a month ago. I did get a room upgrade but that ment my kid was on a pullout couch. Really not a big deal. But do wish these 3rd party places and the hotels could figure out how to not over book.
• HS

  Holly Schneider

  Feb 16, 2026
  1.0
  We stayed at this property January 16–17 to celebrate my twins’ birthday. We booked one of the most expensive rooms available specifically because the hotel offered both a pool and a hot tub. The hot tub was the deciding factor in choosing this location. Upon arrival, we were informed that the hot tub had been out of service for approximately three weeks. This was not disclosed anywhere on the booking website at the time of reservation. Had that information been available, we would have chosen a different hotel. We were not offered the option to cancel or rebook elsewhere once we arrived. For our family, this was not a minor inconvenience. My twins are neurodivergent, and we plan celebrations carefully around predictable activities. The hot tub was central to their birthday plans, and the disappointment required significant adjustment and emotional processing. After the stay, I provided feedback and received a response from the General Manager stating that I could call the hotel to check the status of the hot tub. Respectfully, guests should not have to call to verify whether core amenities are operational. If an amenity has been unavailable for weeks, that information should be clearly disclosed on the booking website so guests can make informed decisions before paying for their stay. The response also included a statement that this was not the norm and that they hoped we would give the hotel another chance. However, no meaningful resolution or compensation was offered. An apology without corrective action does not resolve the issue. We paid for a celebration experience that was not delivered as expected. Until transparency and accountability improve, we would not feel comfortable booking this property again.

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