Holiday Inn Express & Suites Omaha Downtown - Old Market by IHG

3.8
621 reviews
Hotel Exterior
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Business Details

2431 Farnam Street, Omaha, NE
68131, United States
(402) 509-3451
https://www.ihg.com/holidayinnexpress/hotels/us/en/omaha/omaom/hoteldetail
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About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to the all-new Holiday Inn Express & Suites Omaha Downtown Old Market, where smart stays meet an unbeatable location. Just four miles from Eppley Airfield with complimentary airport shuttle service and steps from the vibrant Old Market district, our hotel places you in the heart of it all. Enjoy easy access to local dining, top attractions, and major businesses like Union Pacific, Gallup, Kiewit Corporation, and Mutual of Omaha. Looking for things to do in Omaha, Nebraska? Explore the world-renowned Omaha Henry Doorly Zoo and Aquarium, attend events at CHI Health Convention Center, catch a game at Charles Schwab Field, tour Creighton University, or stroll along the scenic Missouri River. Fuel your day with our free Express Start Breakfast buffet, stay connected with complimentary Wi-Fi, and relax in our indoor heated pool or 24-hour fitness center. Additional conveniences include local shuttle service, EV charging stations, and flexible meeting space. At the end of the day, retreat to spacious and modern guest rooms featuring our signature Formula Blue design crafted for comfort and functionality. More than just a place to stay, we are your launchpad for an unforgettable Omaha adventure.

Location

Holiday Inn Express & Suites Omaha Downtown - Old Market by IHG
2431 Farnam Street, Omaha, NE
68131, United States

Hours

Reviews

3.8
621 reviews
5 stars
324
4 stars
101
3 stars
61
2 stars
33
1 star
102

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Tabitha and Danika for their exceptional service.

Cleanliness

While some guests found the rooms clean and comfortable, others reported issues with cleanliness, including unclean bathrooms and rooms.

Parking Issues

A common complaint was the $15 parking fee and the inadequate parking situation, with guests expressing frustration over the lack of available spots.

Breakfast Quality

Feedback on breakfast was mixed, with some guests enjoying the variety while others noted that items were not restocked promptly.

Customer Service

Several reviews highlighted poor customer service experiences, particularly regarding handling complaints and reservations.
  • CL
    Crystal Leslie
    Jan 4, 2026
    5.0
    Wow, Tabitha at reception was just lovely! She was wonderful with my very chatty and enthusiastic son, and she has a very warm and open personality. I stay in a lot of various hotels with work, and this room was absolutely spotless and in perfect condition. Very happy with this property
  • CC
    C
    Jan 3, 2026
    5.0
    Good place to spend the night with your family and furry friends. Clean and friendly atmosphere.
  • JE
    Jessica Eshelman
    Dec 21, 2025
    3.0
    Check in was great after that everything went down hill. Parking was horrible, we had to pay 15$ a night for parking yet every time we came back there was no where to park because others parked over the lines taking 2 spots or making it difficult if not impossible to park or for example one parked right down middle of 2 spots when complained nothing they could do about it. When asked why take our vehicle information at checkin and make us all pay for parking if we cant use and you dont use the vehicle Information to enforce proper parking for all their guest. Again l, was told I could park on the street or their other parking lot that was not lit, completely dark and would then have to walk half a block (in winter) down and around the building through the parking lot, that keep in mind... i paid to park in, to get into the building with my 2 year old grandson and our luggage etc.) THEN, when I went to check out I wanted a paper receipt, no one was at the desk at check out time. One of the housekeepers was insisting I just leave and I would get an email. I'm sorry that I am 'old school' but I would like a paper receipt and the attitude I got was simply unbelievable. Then it took another 25min for someone to come to the desk after 3 other employees walked by to print off a simple receipt showing our nightmare stay. No thank you no nothing. Just printed it, here and walked off talking to other employees about the guest in the building. I've been an IHG member for 15 years so You can imagine all the stays I have had with this company amd the points I have stacked, used, and built on my portfolio. Then wonder why I also started and tend to lean more towards Marriott family in the last 2 years, well, this is one of the very many examples in the last couple of years.
  • JM
    Jay M
    Dec 21, 2025
    4.0
    The front desk manager is super helpful and friendly. The rooms were clean, modern, and quiet. That is by far the best continental breakfast I've ever seen at a Holiday Inn and I travel A LOT. Would definitely stay again!
  • NH
    Nicole Hames
    Dec 11, 2025
    5.0
    Stayed here for a work trip. Tabitha at the front desk was AMAZING. She was very informative, friendly, and knowledgeable. You could tell that she really enjoys her position and making your stay pleasurable. She always had a smile and friendly greeting as people walked in. She even shared amiable small talk after I would come back for the evening after a full day at work.
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Frequently Asked Questions About Holiday Inn Express & Suites Omaha Downtown - Old Market by IHG

What airport is closest to Holiday Inn Express & Suites Omaha Downtown - Old Market?

Holiday Inn Express & Suites Omaha Downtown – Old Market is located just four miles from Omaha Eppley Airfield (OMA).

Does Holiday Inn Express & Suites Omaha Downtown - Old Market offer an airport shuttle?

Yes, Holiday Inn Express & Suites Omaha Downtown - Old Market offers a complimentary airport shuttle to Omaha Eppley Airfield (OMA). The shuttle runs daily from 6:00 AM – 11:00 PM.