Holiday Inn Express & Suites West Omaha - Elkhorn by IHG

Reviews

• NL

  Nina Lopez

  Apr 25, 2026
  5.0
  Highly recommend staying here!! The hotel is very clean, staff is kind and attentive, quiet location, and breakfast was great. My only complaint is that the water pressure isn’t the best
• RB

  Rita B

  Apr 24, 2026
  3.0
  Our cost for one night (a Friday, booked 10 days in advance) was almost $250 including tax for a standard room with two queen beds. For that money, I expected something much nicer! The room was clean and average in size. The mattresses were too soft for our liking but others might find them comfortable. There were four pillows on each bed which was nice.The bathroom was also clean. There were dispensers for hand soap, shampoo, and lotion. The lotion had a nasty odor like it was old and spoiled. There was a tub/shower combination and no grab or safety bar to help prevent slipping when getting out of the tub. But the worst part were the towels. They were thin and scratchy and I have had nicer towels at a budget motel. These felt like burlap sacks! The hotel was noisy. Not only did we hear people (and dogs) in the hallway, but could hear the next door neighbor’s alarm going off in the morning. Even worse, we could hear his thudding footsteps as he moved about in the room. The clerk at the desk when checking in had a very strong accent and spoke so rapidly I had to ask her to repeat what she was saying several times. After getting our key cards, she handed us a sack containing one small bag of chips and a miniature Twix bar. Why bother? The clerk when we checked out definitely had a language issue. We witnessed another couple trying to communicate with her about the pool and they finally gave up. The housekeeper was a very friendly man and seemed to be working hard. I noticed that he greeted each person he encountered with a smile. He was the only employee we saw other than the front desk person. The breakfast in the morning was good. There was the standard fare (muffins, toast, cereal, coffee, tea) and also omelettes, sausage, and make your own pancakes. The eating area was clean with plenty of places to sit. The parking lot seemed small for the size of the hotel but we had no trouble finding a place to park. This hotel was convenient to where we needed to be Saturday morning, but I don’t think I would stay here again.
• AS

  Austin Smith

  Apr 20, 2026
  5.0
  What an outstanding hotel! Breakfast is ABSOLUTELY AMAZING! Rooms are enormous and so clean! The entire hotel smells amazing! Highly HIGHLY RECCOMEND !
• VT

  Vernetta Shipley Thomas

  Apr 13, 2026
  5.0
  Nice clean hotel. Clean rooms. Good breakfast. Costa coffee machine in lobby. Laundry facilities are not free. You'll need to ask for extra towels. Strong scented air fresheners in the elevators. Overall, not terrible, just not as good as other Holiday Inn Express.
• ES

  E S

  Mar 21, 2026
  5.0
  I stayed with 3 small children. Geeth was incredibly caring and helpful. I don't often travel without my husband, your kindness made our stay much nicer. The hotel was beautiful and so very clean. No complaints! I would happily stay here again ☺️

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