Roosevelt Grand Dakota, SureStay Collection by Best Western

Reviews

• PC

  pam clark

  1 day ago
  5.0
  Nice.
• TK

  Troy Knudsvig

  Feb 17, 2026
  4.0
  Needed a place to stay. Affordable and clean
• MA

  Melissa “Melissa” A

  Feb 10, 2026
  1.0
  This stay was a nightmare, and solely because of the rudest woman I’ve ever met who was at the counter (whe she decided to work). Upon check in, she gave me the wrong room. I brought the key back with screen shots, emails and texts stating I went directly through the RGD site, not a third party. She was beyond rude to me and to everyone else there. I asked multiple times for a manager, she refused, I had to tell her that her language and attitude was uncalled for, I asked again for a manager. She slammed her fist on the counter and walked away. She finally gave me the right key, but it didn’t end there. Then I called to ask what time breakfast was and when the pool closed, she told me they’ll have food there but refused to say a time and she yelled in the phone that kids can be in the pool for as long as they feel like it. All I wanted to know was what times. I just wrapped up a 15 hour drive. The next morning, she was going off on another customer bc she also put her in the wrong room. When I came up to pay for a few items, the debit machine wouldn’t show my total, nothing. I said that it was blank and asked should it saw an amount. She was like “Can you read!!!????” Ohhhh boy….smh. The following day I checked out and she was terrible. I asked for a receipt for my stay, she told me no. I said it’s normal to get a receipt, I asked for a manager yet again. And yet again, no manager and she called me names under her breath and walked into another room and wouldn’t talk to me. I said so it’s empty, I just want a receipt and she won’t tell me her name, won’t let me speak to a manager, nothing. I had my phone when she finally walked back in, then she started yelling that I can not record videos. I said it’s a public place with no signs saying people can not record or take pics, so yes, it is allowed. And throughout it all, others took pics and videos, she clearly wanted to start an argument with me. She said she was calling the cops on me for wanting a receipt and for expecting decent treatment. She ruined the trip for me and many others. I still can’t get in touch with the manager, and I think after her verbal assault to customers, her level of rudeness and her absolute unwillingness to do her job, she needs to be fired. Other guests heard how I was spoken to and they were STUNNED, they all said she crossed the line and the treatment she gave me was uncalled for. Some wouldn’t even stay after how she was towards me and towards others. (Pic of the absolute RUDEST and WORST hotel worker I have ever come across. She refused to give me her name, wouldn’t give a manager’s name, refused to give me a receipt, threatened me….all things that she needs to lose her job over. She clearly hates it anyway.)
• BH

  blaine heidt

  Feb 8, 2026
  2.0
  Dirty rooms and just a run down hotel in general, rude staff, hot tub broke with still had nasty/old water in it and caution tape around it. This used to be the hotel to have your events at, but not so much any more. I can say this because I'm from dickinson >50yrs, so I seen this hotel in its prime.
• BS

  Bailey Stagl

  Jan 19, 2026
  1.0
  Absolutely disgusting and unacceptable stay. This place should be shut down. The pool was advertised as opening at 9 AM and was still locked well past that time — I had to track down staff and ask them to open it, which should not be my job as a paying guest. My room key stopped working in the middle of my stay, adding even more frustration. The staff was incredibly rude and unprofessional. One employee I politely asked a question to in the hallway slammed a door in my face and snapped “go to the lobby.” That alone tells you everything you need to know about how guests are treated here. They had the nerve to say they were charging me for “wet sheets” from the pool, meanwhile the room itself was filthy. The bathroom tub was nasty, the mattress was stained, smelled horrible, and to top it all off I woke up with bed bug bites all over my body — I have pictures of EVERYTHING.more bites over my body these pictures are just of postable parts of my body The heat didn’t work on the AC unit, calls to the front desk were ignored, and when someone finally answered, they hung up on me. The manager eventually got on the phone and didn’t even bother to apologize — just flat out said she wouldn’t offer a refund or any compensation. This was one of the worst hotel experiences I’ve ever had. Dirty rooms, rude staff, bed bugs, broken amenities, and zero accountability. Save your money and stay literally anywhere else.

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