Spark by Hilton Winston-Salem University

Reviews

• MS

  Mallissa Stevens

  Dec 29, 2025
  5.0
  Front desk girl super nice and professional
• ML

  Marina Leigh

  Nov 30, 2025
  4.0
  5 stars for Brittany!! She is so happy and informative, something a lot of customer service these days lack. Room was clean and pretty cute, very comfy bed!! Slept really well. Breakfast was decent too (bagels, yogurt, oatmeal, orange, apples) and very organized/ clean. Nice lil tea/ coffee area too. Mint tea on a rainy day was a treat. Only deducting a star cuz there was construction going on (not noisy, just hard to walk around/open doors) in the lobby and the pool was closed for part of the time I was there. Didn't end up using it.
• ZS

  Zachary Smith

  Sep 30, 2025
  1.0
  Rooms are basic but functional, clean, no complaints there, you get what you pay for.(Granted their rates are higher than average for the area) Location is okay and seems safe, they take care of the place. Service, I can't say so much for. (See below) I paid for 4 nights thru booking.com, arrived at the hotel, and was told I needed to pay a deposit of $50 since I was an in state resident, no problem, paid upon arrival. 12 hours later my "$50 deposit" updates on my account to $150. I speak to a manager in the morning, she tells me that it updated to $150 because I was an in state resident, doesn't make sense to me because that was why I was told I had to pay $50. I dont make a problem of it, skip to Friday, I check out, no problems. Over the weekend I receive my original $50 deposit. I call the hotel on Wednesday to inquire, why i hadn't received my entire deposit back. The Manager, Ruben, tells me that the woman that checked me in was new and hit the deposit button 3 times instead of once, but assures me he's releasing my funds immediately. Friday, I still have not received my "deposit" back, I call and speak to Ruben, the manager, again, he assures me that all funds have been released by the hotel, and it is my bank holding the funds. Now it is Tuesday, 2 weeks later. I checked out on the 15th, I have spoken to my bank, Spark By Hilton still has a $100 hold on my account. No resolve from this hotel, or their "online support". With my past experiences staying at Hilton brand hotels, I am severely disappointed in Spark on my past business trip, and strongly discourage anyone from staying here.
• HS

  Hope Sutphin

  Sep 23, 2025
  1.0
  They owe my friend money a won’t even call the manager they keep telling him to come to get it but when we show up they say they can’t contact the manager . Very upset
• PS

  Paul Seidel

  Aug 25, 2025
  1.0
  To: Spark Hotel by Hilton Winston-Salem University We stayed at this hotel on Friday, August 22, 2025. We had a reservation for a king size bed, but when we got there we were told that because of door lock issues they did not have a king size bed room. So they offered us two queen size beds for the same price. Things do happen and we were okay with the room change. But we were not okay with what came next. They said that they were having problems with people leaving their room trashed. So they were charging each guest an additional $50 to cover the cost if we trashed their room and would refund the $50 if we did not trash the room. First this was not shared with us when we made the reservation, second there was no criteria what the difference was between a trashed room and a not trashed room. We just traveled 12 hours and did not want to go look for another room so we paid $50. They would not provide us with a receipt for the $50. But our credit card was charged an additional $50. We travel a fair amount and never been charged an additional amount just in case we trash the room. We are Hilton Honors members. Additionally, why would any person want to stay at a hotel that has to charge an additional $50 because their rooms were being trashed by the people staying at this hotel. I hope that Hilton will deal with this situation. One star rating. We will not come back to this hotel.

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