Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
The heart of downtown.
Located in the center of downtown Winston-Salem in the historic Pepper Building, the pet friendly Hotel Indigo Winston-Salem Downtown effortlessly blends into the Art Deco-inspired architecture of the neighborhood. Local art lines the walls of the hotel, capturing the eclectic vibe of Winston-Salem's Moravian heritage and growing tech industry. The 75 rooms feature plush bedding, spa-inspired showers, complimentary Wi-Fi and Aveda bath amenities. Dine at our Sir Winston Restaurant and Wine Loft for a taste of North Carolina's farms and vineyards, or sip a specialty cocktail from the mezzanine lounge overlooking the restaurant.
Location
Hotel Indigo Winston-Salem Downtown by IHG
104 West 4th Street, Winston-Salem, NC
27101, United States
Hours
Reviews
4.3
377 reviews
5 stars
245
4 stars
71
3 stars
19
2 stars
20
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly the valet and front desk team.
Cleanliness Issues
Several reviews highlighted problems with room cleanliness, including dust, hair, and unclean bathrooms.
Valet Parking
Valet service received mixed reviews, with some guests finding it slow and inefficient, while others appreciated the staff's friendliness.
Room Amenities
Guests expressed disappointment over the lack of refrigerators and microwaves in rooms, as well as inconsistent water pressure in showers.
Noise Levels
Multiple reviews mentioned noise issues, including thin walls and loud hallways, impacting the overall comfort of the stay.
- BABryan Abrams2 days ago5.0The entire staff was EXCEPTIONALLY kind and accommodating. The renovations to this great piece of architectural history are tasteful, and the rooms are fantastic. Hotel Indigo is the only place I stay while visiting Winston Salem. I'm looking forward to seeing y'all next time.
- JJJake JungJan 7, 20264.0Valet and rest of service was amazing. Ken was quick and had great follow-through when I called needing a receipt for work reimbursement. Rooms are good but could use new TVs. Great showers though. Super clean throughout! Gym had stuff in it but totally in basement and pretty small. Bar and restaurant looked great but didn't eat there.
- SWSavannah WilliamsJan 5, 20265.0Stayed here for a few days with my family over the holidays, great service all around! The valet driver Xavier was very nice and even left us a thank you card. We definitely plan on coming back next year!
- KHKim HollandDec 14, 20255.0LOVE LOVE LOVE THIS HOTEL GREAT ROOM, THE CUSTOMER SERVICE WAS OUTSTANDING BY EVERYONE AND TYE PRICE WAS GREAT. THE LOCATION WAS EXCELLENT. WILL STAY AGAIN AND I WOULD HIGHLY RECOMMEND. THANKS
- EBElizabeth BertrandDec 6, 20255.0Great stay at this little boutique hotel in downtown Winston. We had an event @ the Millennium Center and it was so close to walk back and forth to the event. David was super helpful and kind to us. Can’t say enough about him and the customer service! Ken - our valet was great and very friendly as well. We will stay again !
Frequently Asked Questions About Hotel Indigo Winston-Salem Downtown by IHG
Is Hotel Indigo Winston-Salem Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo Winston-Salem Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Winston-Salem Downtown by IHG have a loyalty program?
Yes, Hotel Indigo Winston-Salem Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Winston-Salem Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Winston-Salem Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Winston-Salem Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Winston-Salem Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What safety measures are in place at Hotel Indigo Winston-Salem Downtown by IHG regarding cleanliness?
The hotel uses commercial grade disinfectants in food areas, has enhanced cleaning in common areas and guest rooms, removes high-touch items from common areas and guest rooms, and provides sanitizer for guests.
Does Hotel Indigo Winston-Salem Downtown by IHG allow pets?
Yes, both cats and dogs are allowed, making it a pet-friendly hotel.
Is breakfast available at Hotel Indigo Winston-Salem Downtown by IHG?
Yes, breakfast is available for guests during their stay.
What amenities does Hotel Indigo Winston-Salem Downtown by IHG offer for business travelers?
The hotel features a business center, free Wi-Fi in public areas, three meeting rooms, and valet parking, making it well-suited for business travelers.
Can guests check in and out digitally at Hotel Indigo Winston-Salem Downtown by IHG?
Yes, the hotel offers contactless check-in and checkout as well as digital guest room keys.
What are the check-in and check-out times at Hotel Indigo Winston-Salem Downtown by IHG?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Are there fitness facilities available at Hotel Indigo Winston-Salem Downtown by IHG?
Yes, the hotel offers a free fitness center with elliptical machines, treadmills, and free weights.
What dining options are available at or near Hotel Indigo Winston-Salem Downtown?
Guests can dine at the on-site Sir Winston Restaurant and Wine Loft, or visit nearby places such as Mooney’s Mediterranean Cafe and Downtown Deli and Cafe for diverse culinary experiences.
What nearby historical sites can guests explore around Hotel Indigo Winston-Salem Downtown?
Guests can visit the Pepper Building, O'Hanlon Building, Reynolds Building, and 50 West Fourth, all notable landmarks located near the hotel.
How can nearby transportation and local spots enhance a guest’s stay at Hotel Indigo Winston-Salem Downtown?
Guests can use the local shuttle service to explore nearby attractions such as Kingz Downtown Market for groceries, The Hargro House Smoke & Reserve for nightlife, and Merschel Plaza Park for arts and entertainment, making their stay more convenient and enjoyable.