Business Details
About
HotelHilton
Welcome to Hilton Garden Inn Winston-Salem/Hanes Mall. Our hotel is located in Winston-Salem off I-40 and Stratford Road, exit 189, convenient for both the business and leisure traveler.
The Hilton Garden Inn Winston-Salem/Hanes Mall is a unique blend of history, culture, charm and hospitality that await our guests. Located minutes from restaurants, area attractions, landmarks and Hanes Mall. Less than one mile from Wal-Mart Supercenter, Target, Michaels, AMF Winston-Salem Lanes and the AMC Hanes 12 Movie Theatre. Major nearby corporations include Reynolds American, HanesBrands, Novant Health Forsyth Medical Center, and Atrium Health Wake Forest University Baptist Medical Center. Truist Stadium for the Home of the Winston-Salem Dash, Tanglewood Park Golf Course, Winston-Salem State University, Wake Forest University, Salem College, UNC School of the Arts, and Forsyth Technical Community College are all less than 15 minutes away.
The Hilton Garden Inn Winston-Salem, North Carolina hotel features 112 rooms with over 2,500 square feet of flexible banquet and meeting space. Each guestroom is equipped with 42-inch LCD TVs with HD programming, a spacious work area, complimentary wired and wireless high-speed Internet, voicemail and data port. For your convenience while you are staying at the Hilton Garden Inn Winston-Salem, North Carolina hotel, each room includes a microwave, refrigerator and coffee maker. Iron, ironing board and hair dryer are also standard in each room.
The Great American Grill restaurant serves breakfast and dinner and is open from 6:00 am to 10:00 pm daily. A heated indoor pool is available, as well as a 24-hour fitness center.
Everything. Right where you need it.
Location
Hilton Garden Inn Winston-Salem/Hanes Mall
1325 Creekshire Way, Winston-Salem, NC
27103, United States
Hours
Reviews
4.1
845 reviews
5 stars
454
4 stars
196
3 stars
71
2 stars
36
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and unhelpfulness.
Cleanliness Issues
Several guests reported cleanliness problems in rooms and common areas, including dust, mold, and unclean bathrooms.
Mixed Experiences
While some guests praised the friendly staff and good food, others had negative experiences, particularly regarding room service and amenities.
Location and Amenities
The hotel is well-located near shopping and dining options, but guests expressed dissatisfaction with the lack of complimentary breakfast and parking issues.
- GMGary MasseyDec 27, 20252.0No one at front desk on arrival either night we were there. No indication of where elevator was. Room not serviced. Called for towels. Attendant was rude and said you can come get them. When I went to front desk, towels were there but no attendant. I’ve yet to see a live employee. Really disappointing experience. But room was huge.
- JSJordan SanchezDec 11, 20251.0Had a death in the family -- staff was cold and uncaring -- demanded to see proof and refused to process a cancellation or even offer a voucher/credit for a stay. Will never be using any Hilton brands or hotels.com again.
- DJDan JensenDec 11, 20251.0No late checkout? Any other Hilton gives late checkouts. Why even be a diamond member? Definitely won’t stay at this location again. Get it together.
- BWbarry woolardOct 4, 20255.0Great hotel to access the town and the countryside.
- PHPaxton HarrisSep 21, 20255.0We had a bad experience at an air bnb and this hotel was just what we needed at the last minute. Valarie at the front desk pointed us in the right direction to get booked and got us into a room right away. She was personable and very helpful!
Frequently Asked Questions About Hilton Garden Inn Winston-Salem/Hanes Mall
What are the check-in and check-out times at Hilton Garden Inn Winston-Salem/Hanes Mall?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free parking for guests?
Yes, free self-parking is available for guests at the hotel.
Is the Hilton Garden Inn Winston-Salem/Hanes Mall pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
What dining options are available within the hotel?
The hotel has one restaurant, the Great American Grill, serving breakfast and dinner daily from 6:00 AM to 10:00 PM, and there is also a bar and vending machines available.
Are there any fitness or recreational facilities at the hotel?
Yes, the hotel offers a free 24-hour fitness center and a heated indoor pool with a hot tub.
Does the hotel provide facilities for meetings and events?
The hotel features 5 meeting rooms with over 2,500 square feet of flexible banquet and meeting space.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
What sustainable or eco-friendly practices does the hotel follow?
The hotel has eco certifications including ISO14001, ISO50001, and Hilton LightStay, and it participates in energy conservation, energy-efficient heating and lighting, food waste reduction, and linen and towel reuse programs.
What nearby attractions can guests visit around Hilton Garden Inn Winston-Salem/Hanes Mall?
Guests can visit Truist Park, a nearby park, or enjoy shopping and entertainment at Hanes Mall, which is minutes from the hotel.
Where can guests find dining options near the hotel?
Nearby restaurants include Brixx Wood Fired Pizza, Cheddar's Scratch Kitchen, Famous Toastery, Yamas Mediterranean Street Food, and Jersey Mike's Subs, offering a variety of cuisines for guests to enjoy.
Are there medical facilities close to Hilton Garden Inn Winston-Salem/Hanes Mall?
Yes, nearby medical facilities include Duke Eye Center of Winston-Salem, Terry M. Semchyshyn, MD, Frank J. Moya, MD, and Duke Health.