Best Western Plus University Inn

Reviews

• JV

  Jason Vega

  Nov 10, 2025
  2.0
  While the 2 different female employees I dealt with were fine, the WHOLE 4th floor smelled like Marijuana to the point where I had to change rooms & had a headache from the smell. When I walked into the 1st room, the bedside table was close to the a/c unit & the alarm clock was on the floor & unplugged. I informed a 3rd shift employee, but nothing was done. Since I had a last minute booking, I was made to check out & then check back in. I asked for different room, but still had the problem with the super strong weed smell. I got home & washed my clothes but they still smell like weed. There are signs for no smoking cigarettes, weed, or vaping yet they don't enforce these rules. I wouldn't recommend this hotel to anyone after this past weekend. I was hoping to be relaxed, & instead was hot boxed.
• MC

  Metal Chaus

  Nov 6, 2025
  3.0
  Average at best. If you need to be at Wake, it's very close. But it's not anything special, and the breakfast didn't even have any black tea. Peppermint or raspberry were the only options.
• TB

  Teresa Branch

  Oct 31, 2025
  5.0
  This is Teresa @,Keith we have been at Best Western for a long while.The staff is so friendly pleasant attitude very helpful will go beyond and above to make sure you are comfortable.always been pleasant from day one I highly recommend this place.frpm the time you walk in to the floors housekeeper is so so friendly kind and see to it.ypu have what you need.the.leader Red igoes out of her way constantly to help you.she is very very outstanding.The.office staff Terrance,Deon are very very pleasant to deal will they also goes out of there way to accommodate yo.could not ask for a better staff all the guys that work on staff is excellent also Bobby Robert David etc.The kitchen. Lady is so pleasant.thanks to all of you for helping us couldn't had made it without your help.I also have 4types of cancer battling stage 4.love.ypu guys yes and a lady name Quesha is excellent.in house.keepping she goes beyond and out of her way also.Anytime I ask her for something she gets it than and there she is grand a 10 excellent
• JD

  Jennifer Deloach

  Oct 30, 2025
  1.0
  BED BUGS 4 ROOMS SAME OUTCOME. I have filed reports with Health Department, CDC, Hotel booking sites, Best Western , This hotel. NO RESPONSE. MANAGERS knew this have been an issue since July 2025 , it's disgusting . I like this hotel and this management company ruined it. I will never stay at a Best Western again. People please check your rooms when you check in at any hotel. I have health issues that bed bug bites can make very painful to walk. No word on if it's been professionally treated , no word from Terrance waited them couple days , YOU NEVER CALLED OR RESPONSED TO THE ISSUE. This hotel gets a zero from me , no concern on cleanliness, customer service, or public safety. Where's my refund? I have photos , you never asked to see .
• JT

  James Tarasiewicz

  Oct 19, 2025
  3.0
  Was okay. Noticed there were things in the room that weren't really clean.... something was under the alarm clock that looked like it had been there a while. Soap scum built up in the soap dish. Lack of communication with the housekeeping staff caused a slight issue when we re-registered early yesterday morning to keep the room an extra night.

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