Best Western Plus University Inn

Reviews

• AM

  Amanda Mitchell

  5 days ago
  1.0
  Got ate up by bed bugs really bad at 7 am I had the worst stay the receptionist was rude about it elevators are always broken will not be returning they did nothing about the bed bugs at all I have pics and I even took the bed bugs down in a cup to show them proof
• HW

  Heather Worth

  Feb 14, 2026
  5.0
  love this place definitely coming back
• ZS

  Zachary Smith

  Feb 12, 2026
  1.0
  Hotel is OK, staff is rude, argumentative with customers. Have stayed here on and off for work for a few months now, have had some issues with my rooms before but never anything that wasn't resolved until today. Checked in and got settled into my room, key card quit working, figured out that I was checked into and charged for the WRONG reservation (Nevermind providing my ID and payment card in MY name). Lady at the front desk (2/12/26 5:27pm), said she fixed my key card for me, no problem. I return to my room to see on my phone I was also charged again, upon returning to the counter, both the lady at the desk and the hotel manager were both argumentative and confrontational over me being double charged and asking for compensation. It is not my fault nor should it be my problem your employees cant check someone into the correct reservation, with their identification in hand. Waiting for a refund, left and will not be back at this location again. Strongly recommend staying elsewhere.
• AP

  Alesha Pendry

  Dec 28, 2025
  5.0
  This was our first time staying at a Best Western hotel! Everyone was really friendly and helpful with our questions. The room was clean and comfy. Shower pressure was amazing! The elevator was a little scary but overall we had a great stay! Definitely recommend and will be coming back! ❤️
• BG

  Benjamin Galati

  Dec 16, 2025
  5.0
  Large clean hotel with nice staff. Clean room with good lighting, nice bed, decent TV, Good water pressure, nice AC/Heat. Free breakfast is nice with a good variety. Large parking lot with places you can park a box truck. Room didn't have a microwave. Instead they had a couple in the lobby. Elevators are a little sketchy and feel out of place in such a clean hotel. Luggage carts are old and worn out and desperately need replacement or maintenance. Parking lot has a lot of activity which can be concerning though I had no issues during my stay. Location isn't the best in terms of nearby stores/restaurants but is fine. All in all a good hotel with some minor niche complaints not really worth knocking a star off for in my opinion.