Best Western Plus Hanes Mall Hotel

4.0
1628 reviews
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Business Details

3330 Silas Creek Pkwy, Winston Salem, NC
27103, United States
(336) 893-7540
http://bestwestern.com
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About

HotelBest Western
At the Best Western Plus Hanes Mall Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hanes Mall Hotel will stand out among other hotels in Winston Salem,NC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hanes Mall Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.

Location

Best Western Plus Hanes Mall Hotel
3330 Silas Creek Pkwy, Winston Salem, NC
27103, United States

Hours

Reviews

4.0
1,628 reviews
5 stars
761
4 stars
464
3 stars
188
2 stars
72
1 star
143

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted unsanitary conditions, including dirty rooms, mold, and pest infestations, particularly cockroaches.

Staff Service

While some guests praised the friendly and helpful staff, others reported rude and indifferent service, particularly at the front desk.

Maintenance Problems

Guests frequently mentioned issues with plumbing, such as lack of hot water, broken fixtures, and poorly maintained facilities.

Location and Value

The hotel is conveniently located near dining and shopping options, and some guests felt it offered reasonable value for the price despite its shortcomings.

Safety Concerns

Several reviews raised alarms about safety, including issues with room security and questionable activity in the surrounding area.
  • JD
    Jean-Francois Désilets
    Jan 21, 2026
    4.0
    Quietly located and within distance of tons of options for dining. Plenty of parking but entrance is bit hidden and only accessible one way. Room are vast and comfortable; nothing luxurious. Sound proofing is quite good and quiet. No USB plug available though in the room. Staff is really friendly and helpful
  • TB
    Trina B
    Jan 8, 2026
    2.0
    I would not stay here again. One night to rest and get back on the road.
  • JG
    Jan Gordon
    Dec 27, 2025
    2.0
    Room 215…front desk check in was easy and the gentleman was very cordial. The room was very dated and poorly maintained. Please see attached pictures. Elevator was filthy, no hot water, sink did not drain, water from bedtime was still in the sink the next morning. No coffee maker despite having cups and k-cups. Bed and pillows were uncomfortable, left us both with back pain. Front desk was made aware this morning and she apologized and stated she would make maintenance aware.
  • JB
    Jessica Baker
    Dec 20, 2025
    3.0
    Water either didn't get warm or took forever. Elevators seemed to be on their last leg bouncing and loud grinding noises. Breakfast was good but if you got down first thing it was typically not fully warmed.
  • GA
    Gabe Anderson
    Dec 8, 2025
    3.0
    I book my reservations a month in advance and thought it wa payed cause I had to put my debt card info in so when I got there to check in I got a different price and I was just trying to figure out cause I thought I had payed twice so Saturday morning I had talk to the manger he couldn’t help cause the internet went out I had respect that so Sunday morning I had talk to the lady about it then I had talk to the manger and I was explaining the situation she was being nasty and had a attitude and what I was trying to figure out so I guess the guy that had check me in the put the tax in so she was like we can charge for the 30 dollars diffrents so I was okay and walk off cause I Being nice and respectful but to treat a customer like that is not okay and Saturday night when I got back in there was baby roaches
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Frequently Asked Questions About Best Western Plus Hanes Mall Hotel

Does Best Western Plus Hanes Mall Hotel offer free breakfast?

Yes, a free breakfast is available for guests at Best Western Plus Hanes Mall Hotel.

Is there a fitness center available at Best Western Plus Hanes Mall Hotel?

Yes, the hotel has an in-house fitness center for guests to use.

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