Best Western Plus Hanes Mall Hotel

Reviews

• MH

  Marny Hollis

  Nov 9, 2025
  1.0
  the lobby stinks, the hallways stink, the elevator clanked on the way up which felt unsafe and it also stinks. there was hair all in the bedding, debris on the floor, the tub faucet had a constant drip, the popcorn ceiling in the room was peeling and discolored, stains on the bedding, stains on the walls, stains on the curtains. I asked for a refund and was told that the manager would need to do an inspection and then we might receive a refund.
• JA

  Josselin Alvarez

  Nov 1, 2025
  5.0
  I almost let the bad reviews dissuade me from booking and I'm glad I went with my gut. Room was stellar service was on point. Location was phenomenal. Amazing value for price
• CB

  Cam Burrito

  Oct 28, 2025
  3.0
  Stayed here for the High Point market. You get what pay for. For the price in this location, it was fine. I'd stay again if they fix the weird smell in the lobby. The good: For the price, the room was about what you'd expect. The room smelled clean. The beds were firm and comfortable enough, but there was hair all over one of the double beds. I don't think the fitted sheet was changed. It takes about 5 minutes for the water to get hot, but it does get there eventually. Other reviews mention roaches, but we never saw any, just a big spider in the bathroom. Super convenient location, right by the mall and within a 10 minute drive of anything you could want to eat and anywhere you could want to shop. The bad: the lobby smelled like someone vomited and they cleaned it with a dirty mop. The smell persisted all three days we were here and was so bad that I dreaded waiting for the elevator every time we had to leave the hotel - and the wait was long because there was one elevator serving a booked hotel. There was no way we were eating down there, so we didnt get to take advantage of the breakfast. No clue what is causing that smell, but I actually feel sorry for the front desk staff having to breathe it in all day.
• KK

  Katherine

  Oct 25, 2025
  1.0
  Recommend that you do not stay here. Each day I found a cockroach in my room which were coming in through the cracks around the door. Only 1 elevator was in service. There is a homeless camp in the area just beside the hotel. I will not be returning.
• LM

  Leanne Meredith

  Oct 13, 2025
  1.0
  Best Western – A Place to Avoid If you’re considering staying here, do yourself a favor and don’t. Upon arrival, the front desk attendant was indifferent—not friendly, not rude, just there. Later in the evening, a different employee took over, and she was outright rude. She acted as though we were inconveniencing her simply by asking a question, clearly annoyed that she had to look up from her phone. The lobby was unsettling. It was filled with random people just standing around, not speaking, not doing anything—just loitering. The smell in the lobby was overwhelming, like strong mold mixed with wet dog. That alone should have been enough to make us leave, but we were exhausted and decided to continue to our room. Big mistake. The room reeked of what can only be described as filthy cat litter. The carpet was stained, the bathroom floor looked like it hadn’t been cleaned in months, and the toilet appeared to have been “repaired” by a child. The ottoman and chair looked like they’d been chewed by a dog, and the bed was made as if by a blindfolded T-Rex. We actually considered leaving right then—but for some reason, we didn’t. We checked for bedbugs, found none, and reluctantly stayed the night. The next morning, there was no hot water. None. The water was ice cold, even with the knob turned all the way to hot. If you ever find yourself thinking, “It’s not that bad,” stop. Look around. It is that bad. This place was absolutely disgusting, and at no point did we feel safe. The employees should be ashamed of the condition of this property and their customer service. Avoid this hotel at all costs.

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