Business Details
About
HotelBest Western
At the Best Western Plus Hanes Mall Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hanes Mall Hotel will stand out among other hotels in Winston Salem,NC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Hanes Mall Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Hanes Mall Hotel
3330 Silas Creek Pkwy, Winston Salem, NC
27103, United States
Hours
Reviews
4.0
1,627 reviews
5 stars
761
4 stars
463
3 stars
189
2 stars
72
1 star
142
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty rooms, mold, and pest infestations, particularly roaches.
Staff Service
Customer service experiences varied widely, with some guests praising friendly staff while others reported rude or indifferent behavior.
Maintenance Problems
Many guests reported ongoing maintenance issues, including lack of hot water, broken fixtures, and general disrepair throughout the hotel.
Location and Value
The hotel is conveniently located near a mall and hospital, and some guests felt it offered reasonable value for the price despite its shortcomings.
Breakfast Quality
Breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality.
- TBTrina B4 days ago2.0I would not stay here again. One night to rest and get back on the road.
- JGJan GordonDec 27, 20252.0Room 215…front desk check in was easy and the gentleman was very cordial. The room was very dated and poorly maintained. Please see attached pictures. Elevator was filthy, no hot water, sink did not drain, water from bedtime was still in the sink the next morning. No coffee maker despite having cups and k-cups. Bed and pillows were uncomfortable, left us both with back pain. Front desk was made aware this morning and she apologized and stated she would make maintenance aware.
- JBJessica BakerDec 20, 20253.0Water either didn't get warm or took forever. Elevators seemed to be on their last leg bouncing and loud grinding noises. Breakfast was good but if you got down first thing it was typically not fully warmed.
- GAGabe AndersonDec 8, 20253.0I book my reservations a month in advance and thought it wa payed cause I had to put my debt card info in so when I got there to check in I got a different price and I was just trying to figure out cause I thought I had payed twice so Saturday morning I had talk to the manger he couldn’t help cause the internet went out I had respect that so Sunday morning I had talk to the lady about it then I had talk to the manger and I was explaining the situation she was being nasty and had a attitude and what I was trying to figure out so I guess the guy that had check me in the put the tax in so she was like we can charge for the 30 dollars diffrents so I was okay and walk off cause I Being nice and respectful but to treat a customer like that is not okay and Saturday night when I got back in there was baby roaches
- SRS. R.Nov 20, 20254.0Lobby had a smell but otherwise it was a good stay
Frequently Asked Questions About Best Western Plus Hanes Mall Hotel
Does Best Western Plus Hanes Mall Hotel offer free breakfast?
Yes, a free breakfast is available for guests at Best Western Plus Hanes Mall Hotel.
Is there a fitness center available at Best Western Plus Hanes Mall Hotel?
Yes, the hotel has an in-house fitness center for guests to use.
Is the Best Western Plus Hanes Mall Hotel a smoke-free property?
Yes, it is a smoke-free property to ensure a healthy environment for all guests.
Is Wi-Fi available for guests at Best Western Plus Hanes Mall Hotel?
Free Wi-Fi is available for guests throughout the hotel.
Where is Best Western Plus Hanes Mall Hotel located?
It is located at 3330 Silas Creek Pkwy, Winston Salem, NC 27103, USA.
What are the check-in hours at Best Western Plus Hanes Mall Hotel?
The hotel is open 24 hours daily, allowing guests to check in at any time.
Are there any nearby hotels to Best Western Plus Hanes Mall Hotel?
Yes, Days Inn Winston Salem Mall Hosp Conv C is a nearby hotel option in the area.
What shopping options are available near Best Western Plus Hanes Mall Hotel?
Justice, a children's clothing and retail store, is located near the hotel for convenient shopping.
Are there dining options close to Best Western Plus Hanes Mall Hotel?
Sbarro, a pizza restaurant, is nearby, providing a casual dining choice for guests.
Is there a car rental service near Best Western Plus Hanes Mall Hotel?
Yes, Avis Car Rental services are available nearby for guests needing rental vehicles.