Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Holiday Inn Express & Suites Wilson-Downtown blends comfortable, clean rooms with thoughtful amenities and exceptional service to provide a convenient and enjoyable stay.
Located in the business district, just 0.5 miles from Wilson Medical Center, a Duke University affiliate, we offer easy access to companies like Bridgestone, Smithfield Foods, Fresenius AG, Barnes Group, Collins Aerospace, and Siemens. Enjoy easy access to top attractions like Lake Wilson Reservoir, the NC Baseball Museum, and Southern National Speedway. Shop Antique Row, explore the American Center for Photographers, and spot whimsical art at Vollis Simpson Whirligig Park.
Start each day with our complimentary Express Start® Breakfast Buffet, stay active in our Fitness Center, and relax at our seasonal outdoor pool. Host business or team meetings in our event spaces and take advantage of free parking and free Wi-Fi. At the end of the day, unwind in spacious guest rooms designed for your comfort. We look forward to welcoming you to Wilson, NC!
Location
Holiday Inn Express & Suites Wilson-Downtown by IHG
2308 Montgomery Drive, Wilson, NC
27893, United States
Hours
Reviews
3.9
498 reviews
5 stars
247
4 stars
111
3 stars
47
2 stars
26
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness, helpfulness, and exceptional service, particularly highlighting individuals like Andre, Tonia, and Shecole.
Cleanliness Issues
Several reviews noted significant cleanliness problems, including dirty rooms, unclean bathrooms, and unpleasant odors.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety and quality, while others found it lacking or poorly managed.
Customer Service Problems
Multiple customers reported issues with check-in, billing discrepancies, and unresponsive management, leading to dissatisfaction.
Maintenance Concerns
Guests mentioned various maintenance issues, including malfunctioning amenities, poor water pressure, and overall neglect of the property.
- DPDaniel Park6 days ago3.0It was ok The room there is jacuzzi I was use it but clean was not good The room was good Service was ok The breakfast was ok The price was good
- NNnumaDec 20, 20255.0Excellent experience. The staff were very helpful, patient, and understanding.
- RSRaymond SullivanDec 4, 20251.0There was no coffee! Breakfast opened up at 6:30 and the staff took until 07:00 to refill the coffee machine making 12 people wait for half an hour to get their morning joe. Holiday Inn Express advertises coffee 24/7. The machine should have been maintained first thing. UNSAT! Room heater had a burning smell to it. Needs to be cleaned.
- HIHeartShapedBeauty IkeaNov 19, 20255.0I absolutely enjoyed the hospitality that I received during my stay! To highlight a few Shanita, Bernita and Andre were very nice and welcoming! The breakfast was also very good too!
- HPHeather PuckettNov 18, 20255.0The rooms are clean. No weird odors, no extra guests in my room. I especially enjoyed chatting with Benita and Andre at breakfast every morning. They seemed to go above the normal to make sure everything was perfect and everyone was comfortable.
Frequently Asked Questions About Holiday Inn Express & Suites Wilson-Downtown by IHG
What airport is closest to Holiday Inn Express & Suites Wilson-Downtown?
Holiday Inn Express & Suites Wilson-Downtown offers proximity to Pitt-Greenville Airport (PGV) and Raleigh-Durham International Airport (RDU).
Does Holiday Inn Express & Suites Wilson-Downtown offer an airport shuttle?
No, Holiday Inn Express & Suites Wilson-Downtown does not offer an airport shuttle.
Can I bring my pet to Holiday Inn Express & Suites Wilson-Downtown?
No, Holiday Inn Express & Suites Wilson-Downtown does not allow pets.
Does Holiday Inn Express & Suites Wilson-Downtown feature EV charging stations?
No, Holiday Inn Express & Suites Wilson-Downtown does not offer EV charging stations.
Does Holiday Inn Express & Suites Wilson-Downtown feature a local shuttle?
No, Holiday Inn Express & Suites Wilson-Downtown does not offer a local shuttle.
Are there business facilities at Holiday Inn Express & Suites Wilson-Downtown?
Yes, Holiday Inn Express & Suites Wilson-Downtown offers a 24‑hour Business Center and two meeting rooms totaling 647 sq ft—ideal for work or small events.
Does Holiday Inn Express & Suites Wilson-Downtown provide laundry and dry-cleaning services?
Yes, Holiday Inn Express & Suites Wilson-Downtown features on‑site self-service laundry, offers same‑day dry-cleaning pickup, and delivers convenient laundry valet options to guests.
Is there a fitness center available at Holiday Inn Express & Suites Wilson-Downtown?
Yes, Holiday Inn Express & Suites Wilson-Downtown features a 24‑hour Fitness Center equipped with treadmills, ellipticals, free weights, and a stationary bike for guests who want to keep up with their workout routine.
Does Holiday Inn Express & Suites Wilson-Downtown offer a barbecue or outdoor grill area?
Yes, Holiday Inn Express & Suites Wilson-Downtown features an outdoor barbecue grill available to guests looking to enjoy a casual cookout in the fresh air.
What complimentary amenities are available at Holiday Inn Express & Suites Wilson-Downtown?
Holiday Inn Express & Suites Wilson-Downtown offers our free Express Start® Breakfast buffet, free Wi-Fi, free parking, open access to our seasonal outdoor pool, Fitness Center, Business Center, and complimentary coffee and tea in the lobby.
Does Holiday Inn Express & Suites Wilson-Downtown offer free breakfast?
Yes, the hotel offers a complimentary Express Start® Breakfast Buffet to all guests.
Are pets allowed at Holiday Inn Express & Suites Wilson-Downtown?
No, the hotel does not allow pets including cats and dogs.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is there a fitness center available for guests?
Yes, the hotel provides a free 24-hour fitness center with equipment including treadmills and a stationary bike.
Does Holiday Inn Express & Suites Wilson-Downtown provide business facilities?
Yes, the hotel offers a 24-hour Business Center along with two meeting rooms totaling 647 sq ft, suitable for business meetings and events.
Is parking available at the hotel?
Yes, free self-parking is available to guests on the premises.
Does the hotel offer enhanced cleaning and safety measures?
Yes, enhanced cleaning is provided throughout guest rooms and common areas, using commercial-grade disinfectants, along with measures like contactless check-in and checkout.
Are there nearby dining options close to Holiday Inn Express & Suites Wilson-Downtown?
Yes, nearby dining options include Long John Silver's for seafood, KFC for fast food chicken, Taco Bell for Mexican fast food, Bojangles, and Golden Seafood and Chicken Hibachi Grill for Japanese cuisine.
What nearby attractions can guests visit around the hotel?
Guests might enjoy visiting Lake Wilson Reservoir, the NC Baseball Museum, and Vollis Simpson Whirligig Park for local culture and entertainment.
Is there public transportation or shuttle service near the hotel?
The hotel offers a local shuttle service, and nearby transportation options include First Group America. These can help guests navigate Wilson and the surrounding area conveniently.