Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

Reviews

• CC

  Casey Czaplicki

  Apr 18, 2026
  3.0
  Stayed here the weekend of April 3rd 2026. Breakfast is good and the room was fine. Few things missed by the maids in the room, but overall OK. Location is short distance to downtown which is convenient. However, you will see a lot of homeless folks right around the hotel due to the facilities that are right near it on that road. Do not book this hotel if you wanna swim in the pool. You couldn’t even see in it, the water was so gross. I went back and saw other reviews from even a year ago about this so they aren’t doing anything about it.
• RD

  Robert Davis

  Apr 14, 2026
  3.0
  2 out of 3 staff members that I have met are very rude. Maybe I look like a vagrant, I am not, but I shouldn't be treated that way because im here on business and not vacationing. Im diamond elite but wasn't treated as such. I stay in motels every night of the week all year long and this is the worst I've been treated.
• JR

  James Richardson

  Apr 9, 2026
  5.0
  I just wanted to give Craig, the gentleman that checked us in today, a huge THANK YOU. I had made a mistake and actually not completed a reservation, don't ask. We arrived just after noon and without batting an eye he got my wife and I a room that was already ready. We didn't even have to wait until the normal check-in time. Thank you again Craig.
• AP

  Arpan Patel

  Apr 4, 2026
  1.0
  I am beyond frustrated and deeply disappointed with my experience at this IHG Hotels & Resorts property. As a member, I expected at least a basic level of professionalism and reliability—but this was a complete failure. Waiting until 6:30 PM for a room that should have been ready at the guaranteed check-in time is absolutely unacceptable. After a long and exhausting day of travel, being left in limbo with no room, no clear communication, and no sense of urgency from the staff is incredibly disrespectful. It shows a serious breakdown in management and a complete disregard for guests’ time and comfort. What makes this even worse is the lack of accountability—no proper explanation, no apology that felt genuine, and no attempt to make things right. This is not the level of service anyone should expect, especially from a brand that claims to value its members. This experience has significantly damaged my trust in this property. Unless there are major improvements in how they manage operations and treat their guests, I would strongly advise others to stay elsewhere.
• NP

  Nishant Patel

  Apr 4, 2026
  1.0
  I had a very disappointing experience at this Holiday Inn Express & Suites property. It was already 6:30 PM and our room was still not ready, which is completely unacceptable—especially when traveling with my pregnant wife who had to wait for hours in discomfort. What made things worse was the cleanliness. Once we finally got access, we noticed what looked like someone’s nail clipping on the sofa, clearly indicating the room was not properly cleaned or inspected before check-in. This is basic hygiene that should never be overlooked. As an IHG Hotels & Resorts member, I expected much better standards, but this experience showed poor management, lack of cleanliness, and no regard for guest comfort. I would not recommend staying here unless they seriously improve their housekeeping and check-in processes.

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