Hotel Ballast Wilmington, Tapestry Collection by Hilton

Reviews

• RR

  Ryan

  4 days ago
  1.0
  Everything is either broken or about to break. Toilet seat coming apart. HVAC keeps breaking and the maintenance doesn't show up. Shower and sink doesn't drain properly. Lights do not work or are too far from the outlets, so they cannot work. Dirty and only provided one set of towels, despite two being on the reservation. Not worth staying here at all. Skip it for the price.
• EK

  Erik Kambarian

  Feb 25, 2026
  4.0
  I wouldn't say Hotel Ballast fits the bill of an upscale hotel that is part of the Hilton Tapestry Collection. It was built in 1970; not old enough to be historic, not new enough to impress. The location is hard to beat.
• SG

  Sherry Gray

  Feb 25, 2026
  2.0
  I don’t stay in many five-star hotels but I can say for certainty that Hotel Ballast is not one. And to beat all, looks like I paid twice as much as those who booked differently. The beds are comfortable and the view fantastic, even through amazingly dirty windows. I looked for an email address to send my concerns but there doesn’t seem to be any way to contact them except through the front desk. The room was only passably clean and the toilet paper is one ply if you can believe it. Our room is just tired and badly in need of some attention.
• DS

  Daniel Swerdlow

  Feb 8, 2026
  5.0
  My room wasn’t ready on time and had to wait a while, the front desk was honest and didn’t make any excuses, they treated us very well and they offered us a few options and huge discounts. Right on the water and close to everything. Check in first before you try to park. Would stay here again!
• ZP

  Zya Pegg

  Feb 2, 2026
  1.0
  service is everything, and at this hotel, it was nothing. from the very beginning of our stay, it was just bad. we were in town for a conference, but ended up stuck here with the snow. here is a list of occurrences condensed for convenience. - hotel staff is rude & dismissive & unclear about a lot of things (excluding one front desk girl & two of the restaurant staff girls & one of the valet guys/doormen) - our door died??? we were locked out of our room for like thirty minutes. they gave us $15 restaurant voucher but everything at the restaurant is so expensive that $15 is practically useless. - there’s this strange bubble noise in the hallway that just keeps going 24/7. when we asked about it the receptionist looked confused/petrified?? - the bathroom: toilet runs 24/7, flooring is spiky & hurts your feet if you stand on it for too long — flooring is the same in the shower, the little makeup mirror they gave us was cracked & we don’t want bad luck. - there’s no mini fridge or microwave in the room so if you have left overs.. well, don’t. (i’ve seen on here that this is because we didn’t have an upgraded room but i’ve stayed in hotels much cheaper that still have mini fridges & microwaves in the room.) - there’s no easy access point from the parking lot to get back into the hotel, it’s a mini uphill hike. this would be fine had it been any other time of year, but there was a snow storm & it was below freezing outside. also, to consider if any persons who had accessibility issues were to stay here, this would be an issue.

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