Holiday Inn Express & Suites Wilmington West - Medical Park by IHG
4.0506 reviews
Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to Holiday Inn Express & Suites Wilmington West - Medical Park, ideally located just under a mile from New Hanover Regional Hospital, four miles from UNC-Wilmington, and three miles from the historic charm of downtown Wilmington and Port of Wilmington 1.5 mi.
Begin your day with a delightful breakfast, then take a refreshing dip in our heated indoor pool. Maintain your fitness routine in our well-equipped Fitness Center, and stay productive with fast, free Wi-Fi and our Business Center.
For added convenience, grab a snack from our market, host meetings in our conference room, or use our self-service laundry facility. Our staff is dedicated to making your stay exceptional. Book your room today and discover what makes us one of the top Wilmington, NC, hotels.
Location
Holiday Inn Express & Suites Wilmington West - Medical Park by IHG
839 Medical Center Drive, Wilmington, NC
28401, United States
Hours
Reviews
4.0
506 reviews
5 stars
303
4 stars
79
3 stars
24
2 stars
20
1 star
80
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and accommodating staff, highlighting specific individuals who went above and beyond to assist guests.
Cleanliness Issues
While some guests reported clean rooms, there were numerous complaints about unclean conditions, including dirty bathrooms and pest problems.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed it, while others noted that it was poorly stocked or not up to standard.
Customer Service Problems
Several reviews mentioned poor customer service experiences, including unhelpful staff and issues with management responsiveness.
Facility Maintenance
Guests reported various maintenance issues, including broken amenities like the pool and problems with room fixtures.
- PTPete TomekDec 31, 20255.0Very clean room and great maintenance staff
- SKSharon KurschnerDec 24, 20255.0Great breakfast. Outstanding staff.
- MMMattDec 8, 20255.0Everyone was absolutely fantastic!!! I have come out here several times on business, with several of them extended stays. Staff is very accommodating and polite. I would like to shout out Mecayla specifically. She allowed me to use the staff dryer, to finish my clothes when the guest dryer wasn’t working properly. She took my clothes, bagged them up and called me when they were finished. Above and beyond the call of duty and I Thank you so much again for that, you’re amazing! We will be coming back to this location for any future business trips!
- SCSOZON CHALDAIAKISNov 15, 20255.0Clean, good rooms. Excellent personnel, especially Andrew and Tosha
- JDJulyan DavisNov 10, 20255.0Kemmons Wilson (the founder of Holiday Inn) would be pleased- comfortable and children can stay free! I told the lady at the front desk that Wilson made the decision to build an empire of motels when he was traveling modestly with his family in the 1940s and discovered that the few motels there were back in those days would charge for each child. According to David Halberstam, Wilson promised there and then to build a string of motels across the country where children could stay free. 😊
Frequently Asked Questions About Holiday Inn Express & Suites Wilmington West - Medical Park by IHG
What are the check-in and check-out times for Holiday Inn Express & Suites Wilmington West - Medical Park?
Check-in is from 4:00 PM, while check-out time is 11:00 AM. Contact us directly for information about early check-in or late check-out.
Is there free breakfast available at Holiday Inn Express & Suites Wilmington West - Medical Park?
Yes, we offer daily complimentary breakfast every day from 6:00 AM to 9:30 AM.
How much is parking at Holiday Inn Express & Suites Wilmington West - Medical Park?
Complimentary parking is available at Holiday Inn Express & Suites Wilmington West - Medical Park for hotel guests.
Does Holiday Inn Express & Suites Wilmington West - Medical Park offer free Wi-Fi?
Yes, we offer free Wi-Fi throughout our hotel and guest rooms.
Does Holiday Inn Express & Suites Wilmington West - Medical Park have a pool?
Yes, we have a heated indoor pool, open daily from 9:00 AM to 9:00 PM.
What are the check-in and check-out times at Holiday Inn Express & Suites Wilmington West - Medical Park?
Check-in starts at 4:00 PM and check-out is at 11:00 AM. Please contact the hotel for early check-in or late check-out options.
Is breakfast included with a stay at the hotel?
Yes, the hotel offers a complimentary buffet breakfast daily from 6:00 AM to 9:30 AM.
Does the hotel provide free parking for guests?
Yes, complimentary parking is available for hotel guests.
Are pets allowed at Holiday Inn Express & Suites Wilmington West - Medical Park?
No, the hotel does not allow cats or dogs on the property.
What fitness amenities are available at the hotel?
Guests can access a fitness center equipped with an elliptical machine, free weights, and a treadmill.
What enhanced cleaning measures has the hotel implemented?
The hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, removes high-touch items from common areas and guest rooms, and trains employees in cleaning and hand washing procedures.
Does the hotel offer digital or contactless services for guests?
Yes, contactless check-in and check-out are available along with digital guest room keys.
What nearby medical facilities are close to the hotel?
The hotel is located near New Hanover Regional Hospital, Silver Stream Health And Rehabilitation, Delaney Radiology, and several medical specialists including ophthalmologists and gastroenterologists, providing convenient access for medical visitors.
What nearby recreational areas can guests visit around the hotel?
Guests can enjoy outdoor activities at Lakeside Park Wilmington North Carolina, which is nearby and ideal for relaxation or a walk before or after their stay.
How can visitors use public and government services near the hotel?
The hotel is close to the U.S. Coast Guard Sector North Carolina, a central government office, which might be useful for visitors involved with maritime services or government affairs.