Business Details
About
Hotel
Welcome to Embassy Suites by Hilton Wilmington Riverfront, an all-suite hotel along the Cape Fear Riverwalk. Attend events at the Wilmington Convention Center - directly connected to the hotel - and be steps from top restaurants, shops and activities in historic downtown Wilmington. The USS North Carolina battleship is moored by the hotel, and boat tours along the Cape Fear River await.
Unwind in a studio suite with cozy seating, a flat-screen TV, dining area, work desk, complimentary WiFi, and a wet bar with fridge and microwave. Some suites have a separate bedroom with second TV, and all have beautiful views over the river or downtown.
Start the day right with free made-to-order breakfast, then join us for our complimentary Evening Reception* - both are offered daily in our bright and airy atrium. Head for our rooftop bar, 9th Floor Grill, to enjoy river views and eclectic menus, and dine along the riverfront at Restaurant on the Terrace featuring farm-to-fork comfort food.
Our Wilmington, NC hotel has all you need to work, relax and stay connected including a business center, convenience shop, fitness center, and indoor pool and whirlpool. Plan board meetings, conferences and wedding receptions for up to 750 guests with your choice of stylish event spaces across the hotel and Wilmington Convention Center. Our event planners are happy to assist with all the details.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Wilmington Riverfront
9 Estell Lee Place, Wilmington, NC
28401, United States
Hours
Reviews
4.3
1,955 reviews
5 stars
1,300
4 stars
307
3 stars
129
2 stars
76
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Patrick, Scott, and Michaela, received high praise for their exceptional service and attentiveness.
Location
The hotel is well-located along the Riverwalk, providing easy access to downtown restaurants and attractions.
Room Quality
Rooms are generally clean and spacious, with great views, though some guests reported issues with maintenance and cleanliness.
Breakfast Experience
The complimentary breakfast received mixed reviews; while some enjoyed the made-to-order options, others found it lacking in quality and variety.
Management Issues
Several reviews highlighted poor management responsiveness and attention to detail, particularly regarding guest complaints and maintenance.
- KSKayla Senf3 days ago4.0The hotel itself is beautiful and in a nice location. I marked it 4/5 because the breakfast was not of normal embassy suites quality, and I couldn’t check in online even after calling the desk they couldn’t push it through, and we were running late and really wanted to just go straight to our room with a digital key. The rooftop bar was super cute but the bartender was a bit abrupt and basically came to us 10 mins before closing and asked us to leave since they were closing soon and he “wanted to go home”.
- NWNatalie Wehr4 days ago5.0Amazing experience! The staff was wonderful from the moment we arrived. The hotel is beautiful and perfectly located within walking distance to so much. The rooftop bar was fantastic, so picturesque with the battleship in the background. Our guest room was very nice, updated, clean and well kept. The evening social was a great added bonus, they provide complimentary drinks and snacks in the evenings.
- CSCharlie Shooter5 days ago2.0For those who might think the staff cares about customers, especially military members, you are wrong. From the moment I called to get clarification about the rooms and facilities to the moment I checked out, there seemed to be no compassion for the customer. Always quick short answers to get the conversation over with, trying to tell you what you want to hear, IF they are actually listening to you. Started with a lie about their affiliation and connection with the convention center next door, not a joint enterprise. Booked a room under false pretenses. Parking is in a city owned garage next door, pay the city not the hotel for overnight stays it is cheaper. Have fun with the elevator situation after that. Checking in was not the smoothest for sure. Very slow overwhelmed desk at a peak time with several large group events that they knew about. Went room, Not what was booked. Could not get service desk to answer the phone at any point during stay, and had no time to wait in ridiculous check-in line again due time lost and our event to attend would start soon. Steam lounge bar ,2nd floor, makes you sit outside in the cold if you show them the drink voucher. The drink voucher is for truly gross undrinkable draft beer or ok cocktails. Money could have been spent, if you treated people right and had consumable drinks. The overnight stay was on a terrible dirty fold out couch bed without enough pillows, sheetsor towels. Again nobody picked up phones called from room went by desk to find nobody. Steam lounge for breakfast, food was actually pretty good, worst coffee I have had in a long time, and employees (not all, just the ones with the actual food and drinks) rude once again. Check out time, 2 hours prior to, house keeping knocks and enters while we are showering and packing up, soo awesome. I finally decided to wait out the very slow front desk to inform them of the room issues and turn in the cell phone that was just sitting on the dirty couch when we got into our room. As I approached the man at the desk could not get 2 seconds of attention to me. As I was trying to explain, he abruptly interrupts to say I don't see any pictures of a dirty room. Clearly not listening. I have to restate that this is a phone found that has no power. With the speed of his rehearsed response, they must go through complaints about cleanliness often. This hotel has promise, if they could get the staff to act like they care about guests.
- JBJosh BradishNov 7, 20255.0Really enjoyed this hotel. The front desk was very friendly at check-in and very helpful. The rooms are very nice. Ate dinner at the restaurant on the second floor and it was fantastic. Had a New York strip steak and it was great. Had a really good bartender with great drinks. We’ll stay here again when in Wilmington. Very, very convenient to everything downtown.
- EAElizabeth AnnNov 5, 20251.0This has been an unfortunate experience for my family. My mom drove down to help me with getting into my new apartment and chose to stay with Embassy, she was told that you guys honor price match. The stay has ended up costing her over a hundred extra dollars. Each time she’s come back to the hotel the restaurant has been closed. I’ve had to DoorDash her food every single day and this morning she went and got breakfast only for it to be ice cold. At this point if this is how Hilton chooses to treat its Honors members, it may be a good time to begin hanging up the towel. The only positive thing she’s shared about this experience has been that the gentleman pulling up her truck has been extremely polite. She picked your hotel because of the amenities only to find there were none to be had, resulting in expenditures above and beyond her budget because she’s in need of DoorDash for every meal. Do better.
Frequently Asked Questions About Embassy Suites by Hilton Wilmington Riverfront
What are the check-in and check-out times at Embassy Suites by Hilton Wilmington Riverfront?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is free Wi-Fi available at the hotel?
Yes, complimentary Wi-Fi is available in public areas and there are public internet terminals.
Does the hotel offer accessible facilities for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Are pets allowed at Embassy Suites by Hilton Wilmington Riverfront?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at the hotel?
The hotel has two restaurants, a bar, free made-to-order breakfast, an evening reception, a rooftop bar called 9th Floor Grill, and Restaurant on the Terrace serving farm-to-fork comfort food.
Is parking available on-site at the hotel?
Yes, both self-parking and valet parking are available.
Does the hotel have recreational facilities?
Yes, there is a free fitness center, an indoor pool, a whirlpool, and kid-friendly activities.
Are there nearby dining and nightlife options around the hotel?
Yes, nearby you can find Steam Restaurant & Bar, Cloud 9 Rooftop Bar, WXYZ pub, Bonita Latin Fusion & Cocktails, and aView Rooftop Bar & Bistro for a variety of dining and bar experiences.
What are some nearby attractions guests might visit after staying at the hotel?
Guests might enjoy visiting the Wilmington Convention Center, Wilmington NC Riverwalk, Northeast Cape Fear River, Downtown River Walk, USS North Carolina Battleship, and Wilmington Railroad Museum.
How can guests get to the hotel from local transportation hubs?
The hotel is directly connected to Wilmington Convention Center and close to downtown Wilmington. While no airport shuttle is provided, its central location near the Cape Fear Riverwalk makes it accessible.