JL
joseph Lepanto
Apr 14, 2026
Upon arrival, I was placed in a handicap-accessible room. While I don’t have an issue with that in general, the shower setup was extremely difficult to use. At 6 feet tall, the shower height was very low, making it uncomfortable and not ideal for a standard guest experience.
Additionally, the following morning I encountered a bug crawling on the floor of the room. I chose not to make a scene and handled it myself, but I did notify the front desk. The response I received was an offer of bug spray, which did not feel like an appropriate resolution given the situation.
Overall, this experience fell short of expectations, especially as someone who regularly stays with your brand.
SR
Sheila A Finan RN
Apr 13, 2026
BW Plus Market St, Wilmington/WB is an excellent way-lay spot for us to leave our car and access the ILM for travel, we stay over going and coming and it is a wonderfull place for ourselves to stay and the car is safe & looked after. They receive us late, and breakfast is the best here of all other locations we've used. Staff is friendly, attentive and represents BWP at its best. We are gold members and always thanked for being loyal.
JF
Jennifer Fontes
Apr 9, 2026
We are very impressed with this hotel. They are extremely nice and go above and beyond to make sure your stay goes well. Everything looks updated ,clean ,and comfortable. Not to mention the great breakfast every morning! Outstanding!
CO
Chad Osborn
Mar 30, 2026
I was very impressed with the quality and the options available for the complimentary breakfast. The breakfast lady was one of the sweetest and most kind breakfast lady that I've had. I typically stay at Marriott and Hilton brands, and this exceeded what they offer by a long shot when it comes to the complimentary breakfast and service! I will definitely stay here again when I'm visiting the area.
IR
Isabella Rose
Mar 28, 2026
I’m glad my husband and I chose this hotel. The staff are so nice and attentive. I’ve been to hotels where room service never showed. But I was glad to come back to our room and see that room service did indeed show up. The breakfast was really good and a lot of variety. Also best bed ever lol so comfortable!