Best Western Smoky Mountain Inn

Reviews

• DF

  Dan F

  Feb 24, 2026
  5.0
  A nice place and a bargain . Great Location and clean.
• RR

  Robert

  Jan 25, 2026
  5.0
  Came to town to buy a truck and decided last minute to stay the night, this place had a room for a great price and what a quiet cozy place! The bed was perfect the staff was perfect and the cleanliness was spectacular even the door hinges looked brand new! Don’t skip out on this one!!!
• HM

  halfofayellow mango

  Jan 19, 2026
  5.0
  What an amazing find! We were on a road trip from Atlanta to Pigeon Forge, GPS was taking us up a mountain when the signal went out. Made a nerve wracking u-turn and decided to stop for the night. The woman at the front desk was so kind and helpful!!! We’ve marked as a safe place to stop on future trips! Room was clean and the shower head and pressure were amazing, I felt I was being power washed!!! The a/c was perfect!!!
• LW

  Lane Wolf

  Dec 15, 2025
  3.0
  Room was clean. Good location close to town. Linens were dated and mattress was very worn. Shower head was loose and didn't spray well. Breakfast was very poor. Would rate the breakfast a 1 out of 10. Very friendly staff
• ES

  Erica Snyder

  Nov 28, 2025
  3.0
  Great value for the price, but the service was disappointing. I booked the hotel a few weeks in advance and received both a confirmation email and a reminder email on the day of my trip. After a three-hour drive, I arrived at the motel around 5 p.m., where the front desk attendant informed me with noticeable attitude that my card had declined and that they had “tried to contact me.” This was concerning, as I checked my email, spam folder, and call log, and there were no messages, missed calls, or attempts to charge my card. While my partner and I were trying to understand the situation, the front desk employee repeatedly interrupted us and responded with dismissive remarks such as “like I said,” which made the interaction unnecessarily unpleasant. Since we were exhausted from traveling, we decided to proceed with the reservation. Ironically, the same card they claimed had declined worked immediately with no issue. I do not believe any contact attempt was actually made, as there is no record of a call or email, and my reservation confirmation emails indicated everything was set. While the stay itself was reasonably priced, the customer service experience at check-in was frustrating and unprofessional.