Best Western Smoky Mountain Inn

Reviews

• AS

  Anthony Sutherland

  Nov 15, 2025
  5.0
  Friendly service! Awesome mountain town with all the shopping you need within a quarter mile. Priced well for the quality. Very clean
• MC

  Mary Colacino

  Nov 12, 2025
  5.0
  We really enjoyed our stay here. The room was clean and the staff was friendly and helpful, especially when recommending restaurants. Your room gets a bag with 2 water bottles, some microwave popcorn and a package of cookies 🍪. It was a nice added touch. Plus the leaves changing color was beautiful. Thank you Best Western
• EC

  Elizabeth Clark

  Nov 6, 2025
  3.0
  This motel was just fine. We wanted to be in the Smokies at peak color change, so we booked what we could afford, knowing that would mean some compromises. Pros: -Safe and beautiful location. Our room looked out at the foliage and the mountains, and we felt secure in our room. -Convenient to exploring Western NC. We were able to get everywhere we wanted to, including the national park and Asheville, in an hour or less! -The room was clean. -Staff was not rude. Cons: -PAPER. THIN. WALLS. I don’t understand the reviews that talk about the motel being quiet because we could hear EVERYTHING outside our room and in the adjoining room. We had a connecting room, which may have played a role, but we did not request that. We had different neighbors in that connecting room every night of our stay, and we could hear every sound they made. Every word, snore, and more… which also means they could hear us. It did not feel private in the least. -Breakfast was a joke. Half the reason we chose this place was for the complimentary “continental” breakfast… there was one waffle maker, a few bagels, cereal, a few pieces of fruit, and instant grits/oatmeal. This was highly disappointing, as I had seen reviews raving about the breakfast. We would have booked elsewhere had we known breakfast was not truly what we needed to fuel our morning hikes. -The room was TIGHT. It was just my husband and me who usually have no issues in small quarters, but we had nowhere to put our stuff. We declined housekeeping for the duration of our 3-night stay—even though we really needed towels, as they did not provide enough when they serviced the room before our stay—just because our stuff was all over the place and we knew it would be in housekeeping’s way. For the price, this place was just ok and mostly served its purpose as a clean place to rest our heads, but the cons were certainly significant.
• MT

  Mary Lou Travis

  Oct 28, 2025
  4.0
  safe • I knew I was safe • My body neatly tucked into a room • my vehicle safe in the parking lot •
• PV

  Patrick Voss

  Sep 26, 2025
  1.0
  I travel regularly with my wife and four daughters, often booking rooms well in advance through the app due to our changing schedules. During our recent stay, I requested extra clean towels for my 2 rooms — a reasonable ask given our family size — and was met with an unprofessional attitude from the front desk. I was then charged more for having my daughters in the rooms, which I would have gladly shared at check-in had I been asked. Instead, I was told to leave the lobby, which was deeply upsetting and unacceptable.I’ve never been treated this poorly over a reservation and a simple towel request. I won’t be staying here again and strongly encourage others — especially families — to consider alternative accommodations.

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