Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Reviews

• LF

  Lady flower

  3 days ago
  1.0
  RACIST! IF YOU WANT TO STAY IN A HOTEL THAT YOU FEEL THAT YOU ARE DISCRIMINATED AGAINST AND THE FRONT DESK PERSONNEL'S ARE RACIST THIS IS THE PLACE FOR YOU! UPON CHECKING IN THERE WERE TWO PEOPLE AHEAD OF ME IN LINE THEY GOT CHECKED IN WITH NO ISSUES AT ALL BUT WHEN I REACH THE FRONT COUNTER I WAS TOLD I COULD NOT CHECK IN UNTIL 4:00 MIND YOU IT WAS JUST 3:30 BUT THE PEOPLE AHEAD OF ME CHECKED IN WITH NO ISSUES I ASKED DID HE HAVE ANY ROOMS AVAILABLE HE SAID NO CHECK IN TIME IS NOT UNTIL 4:00 I SAID BUT WHY DID THE PEOPLE IN FRONT OF ME CHECKED IN HE SAID BECAUSE THEIR ROOMS WERE AVAILABLE SO YOU HAVE DIFFERENT RULES FOR DIFFERENT COLOR OF PEOPLE AND DIFFERENT TYPES OF PEOPLE! I WENT BACK TO TRY TO CANCEL MY RESERVATION BECAUSE I FELT IT I DID NOT WANT TO STAY THERE AGAIN I ENDED UP CALLING THE RESERVATION CENTER , I try to reach out to the manager Brandy but to no avail she never returned my call back I never got back in touch with me, I guess that's the way they treat certain customers! HERE IT IS 2026 ADD PEOPLE ARE STILL GETTING DISCRIMINATED AGAINST I WOULD NOT RECOMMEND TO STAY AT THIS HOTEL!
• RM

  Reject Mediocrity

  Jan 12, 2026
  5.0
  I usually do not stay in the Holiday Inn range for travel. In the Cherokee NC area the options are all more expensive than private beach houses for some reason and the places are scary looking. The Holiday Inn was better than expected. The room was clean and if you want they left you codes to text tips to the staff for cleaning the rooms. They do not come for any servicing of the room without asking (hotel standard now) so trash and towels pile up then run out. The TVs did not have smart apps, in 2026 this is kinda behind the tech curve. The TVs also could not be linked to smartphones to screen mirror shows. Breakfast is complimentary. They have solved the pancake waste issue by making a machine that dispenses 2x pancakes only at a time (next up the "Egg-on-izer" where one to order at a time pops out - just kidding). Pool is indoor, kinda small, perfect for small families. The hottub was down, but it was a 5 or 6 person round one. Perfect stop for traveling or visiting.
• MW

  Mercedes Williams

  Dec 22, 2025
  5.0
  Very Clean and close to the Polar Express
• MK

  Meagan King

  Dec 21, 2025
  3.0
  The full charge of the hottel stay was charged to my account a few minutes before check in. Luckily The hotel smelled clean and looked clean. I will say the pool in the december even though they have about two warming pads in the bottom, it's not enough to warm it well. We booked this hotel through booking dot com.And they told me it was heated indoors as well as a hot tub. We arrived, and it's broken and completely empty. They have a piece of paper in the pool room that says there's a screenshot on their website for 2 years that has been permanently closed because lack of availability of parts. Bs. I didn't see that posted anywhere, so it's obviously not in a place to discourage business. And I would have booked somewhere else.If I had seen it. We had a family of five pretty much counting on enjoying that. Won't be booking through them again.
• CL

  Chris Lobb

  Dec 18, 2025
  5.0
  We (family of 6) stayed the night here on our trip for the Polar Express. The room was plenty big enough to facilitate our family, which can be a challenge. The room and facilities were clean and comfortable, and breakfast was really good! The staff were all very friendly and went out of their way to ensure a great stay! We will definitely be staying here again.

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