Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

4.2
547 reviews
Hotel Exterior
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Business Details

26 Rufus Robinson Road, Sylva, NC
28779, United States
(828) 631-1111
https://www.ihg.com/holidayinnexpress/hotels/us/en/sylva/dsbnc/hoteldetail
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About

HotelWedding VenueBusiness Meeting Locations
The newly renovated Holiday Inn Express® Sylva-Western Carolina Area offers a tranquil escape conveniently located off the Dillsboro exit. This hotel provides easy access to some of the region’s top attractions. Whether you're heading to Western Carolina University in Cullowhee, enjoying the shops and dining in historic Dillsboro and Sylva, or visiting Harrah’s Cherokee Casino, you’ll be close to all the best that Sylva and its surroundings have to offer. For outdoor enthusiasts, this location is a dream come true. Surrounded by iconic landmarks like the Blue Ridge Parkway and Great Smoky Mountains National Park, your adventure begins the moment you step outside. After a day spent exploring, come back to the hotel and relax in style. Start your morning with a full hot breakfast, featuring our signature cinnamon rolls. Later, unwind in the heated indoor pool or hot tub while enjoying the stunning mountain views. For those traveling on business, the Holiday Inn Express® provides the ideal environment to be productive. The hotel also offers a meeting room that accommodates up to 25 people, perfect for small business gatherings or events. Whether you're here for business, a romantic getaway, or an adventurous vacation, you’ll enjoy everything the Great Smoky Mountains has to offer. Book your stay today and experience the perfect combination of relaxation and exploration!

Location

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG
26 Rufus Robinson Road, Sylva, NC
28779, United States

Hours

Reviews

4.2
547 reviews
5 stars
308
4 stars
130
3 stars
49
2 stars
18
1 star
42

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and accommodating during their stay.

Cleanliness

Guests frequently noted that the hotel and rooms were clean and well-maintained, although there were some complaints about cleanliness in specific rooms.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others found it lacking in quality and freshness.

Room Comfort

Overall, guests found the rooms comfortable, though there were some complaints about specific issues like noise and plumbing.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly regarding billing disputes and staff attitudes.
  • JJ
    James
    Oct 23, 2025
    5.0
    Stayed here in October 2025 overnight. The front desk attendant was super nice and got me checked in quickly, and everything about this hotel was very pleasant and enjoyable. That being said: the breakfast options weren't great, and were, honestly, very limited. Atmosphere in the dining room was very unpleasant due to the sorts of things coming from the television set on the far wall. Despite that... I'd probably stay here again. Though I'd probably skip the breakfast and grab something on the road.
  • TR
    Terrance Roundtree
    Oct 21, 2025
    5.0
    This hotel and its staff was a pleasant surprise. The hotel was clean from top to bottom. The staff (Ariel,Brianna and Meghan) were friendly and very helpful. Special shout out to Ariel for going above and beyond to help make our stay comfortable. Hit there a day early then reservation, but she welcomed us in and was a Rick star all the way. Cudos to management for hiring such a great staff..
  • RR
    Rosa
    Oct 12, 2025
    5.0
    Had a wonderful four day stay while visiting the area. So close to everything. Friendly front desk staff. My room was very clean. Honestly, I haven’t slept that good in a long time! The bonus was the sunrises in the sunsets from the parking area overlooking the mountain! ♥️♥️
  • GL
    George Leeper
    Oct 5, 2025
    5.0
    Great location. Easy to get downtown with its historic attractions. Plenty of parking on premises. Usual Holiday Inn buffet breakfast. Only one nuisance during stay. Some guests had left their two dogs along in their room. The animals barked all evening long. The staff tried repeatedly, but unsuccessfully, to contact the owners.
  • RP
    Roberto Patko
    Sep 22, 2025
    1.0
    El hotel esta bueno. Servicio de desayuno optimo. Lo único desagradable es que en 3 noches de hospedaje nunca nos hicieron el cuarto ni nos cambiaron toallas. Me queje y me preguntaron si había requerido el servicio. Nunca he tenido que requerir que me hicieran la habitación, ni en otros Holiday Inn. El precio de la habitación condice que tienen que hacer la habitación sin requerimientos, pague casi 600 dolares por un Motel sin servicio de habitación.
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Frequently Asked Questions About Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

What are the check-in and check-out times at the Holiday Inn Express & Suites Sylva - Western Carolina Area?

Check-in time is 4:00 PM and check-out time is 11:00 AM.

Does the hotel offer free breakfast?

Yes, free breakfast is available with a buffet breakfast option including the signature cinnamon rolls.