Business Details
About
HotelBest Western
Located in Southern Pines,NC, the SureStay Plus by Best Western Southern Pines Pinehurst is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
SureStay Plus by Best Western Southern Pines Pinehurst
1675 US Highway 1 S, Southern Pines, NC
28387, United States
Hours
Reviews
3.7
668 reviews
5 stars
258
4 stars
168
3 stars
93
2 stars
51
1 star
98
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, mold, bugs, and unkempt bathrooms.
Staff Performance
While some guests praised the staff for being friendly and helpful, many others reported rude or unhelpful service, particularly in handling complaints.
Safety Concerns
Several customers expressed concerns about safety, citing issues such as harassment from other guests and inadequate responses from staff.
Value for Money
Many guests felt that the hotel did not provide good value for the price, citing high costs for poor quality and cleanliness.
Breakfast Quality
The breakfast offerings were frequently criticized as inadequate and not as advertised, with many guests expressing disappointment.
- TCToney CampbellDec 20, 20253.0You can change the name as many times as you like but those same dirty bathroom floors still have the same mounds of whatever from 2 years ago. Piled in every corner and covering the baseboards is a collection of substances know to any bathroom. Best to leave the lights off
- HSHannah SheffieldDec 4, 20251.0First day here and the staff opened the door without bothering knock while I was without a top on because I was nursing my 2 year old. I had to TELL her to close the door, as if it wasnt obvious that I- a STRANGER- did not want to be seen without my shirt on. The room is also filthy, I can feel grime on my feet walking across the floor. An embarassment of an establishment. They say you get what you pay for but Jesus Christ.
- RCR CNov 22, 20251.0** DO NOT STAY HERE** Absolutely Disgusting Went to room inside too many bugs and dead rats. Went to front desk immediately they said room is out of order requested to not post it and given other room but checkedout horrifying incident ever seen in any hotel ever And too many earthworms when entering door
- LRLindsay RiddellNov 9, 20254.0Some rooms need repair. Thermostat didn't work in my room and weather/sound proof seal around the door to the outside was old and no longer worked. Room was clean and bed was comfortable. Staff were professional, friendly, and helpful. Located right off hwy 1 and only 15 minutes from the Carolina Horse Park.
- ATAlexandra TerryOct 4, 20251.0!!!!!!!!!!!!!!! DO NOT STAY HERE !!!!!!!!!!!!!!!!! <<<<INFESTED WITH COCKROACHES>>>> Booked a room for 2 nights… stayed one night then canceled my stay for the second night. I am so glad I purchased travel insurance so I could get some money back. I called the front desk to tell them I found multiple cockroaches in my room and he wasn’t even phased and didn’t sound surprised. I wanted a refund and told him I am not staying for the second night, he said it was NON refundable. So I filed a claim with the insurance company to thankfully get some money back. Whatever you do, DO NOT STAY HERE YOU WILL 100% see COCKROACHES!!!!!
Frequently Asked Questions About SureStay Plus by Best Western Southern Pines Pinehurst
Is breakfast available at SureStay Plus by Best Western Southern Pines Pinehurst?
Yes, complimentary breakfast is available for guests at the hotel.
Can I bring my dog to stay at this hotel?
Yes, dogs are allowed at SureStay Plus by Best Western Southern Pines Pinehurst, and pets are welcome.
Does the hotel offer a fitness center for guests?
Yes, the hotel has a fitness center available for guests to use.
Is the property smoke-free?
Yes, SureStay Plus by Best Western Southern Pines Pinehurst is a smoke-free property.
Is Wi-Fi available at the hotel and is it free?
Yes, free Wi-Fi is available for guests both in rooms and the business center.
What are the operating hours of SureStay Plus by Best Western Southern Pines Pinehurst?
The hotel is open 24 hours a day, 7 days a week.
What is the hotel's address in Southern Pines, NC?
The hotel is located at 1675 US Highway 1 S, Southern Pines, NC 28387, USA.
What nearby accommodations can guests consider besides SureStay Plus by Best Western Southern Pines Pinehurst?
Other nearby places include Best Western Pinehurst Inn and Midwest Outdoor Resorts, which offer hotel and RV park accommodations.
Are there any local attractions guests can visit near the hotel?
Guests can explore the surrounding area of Southern Pines, including local golf courses and outdoor recreational areas close to the hotel.
How can nearby transit or nearby hotels help guests find SureStay Plus by Best Western Southern Pines Pinehurst?
Guests can use nearby hotels like Best Western Pinehurst Inn as landmarks or inquire locally to find the SureStay Plus hotel conveniently located on US Highway 1.