Business Details
About
Hotel
Located in Southern Pines,NC, the SureStay Plus by Best Western Southern Pines Pinehurst is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
SureStay Plus by Best Western Southern Pines Pinehurst
1675 US Highway 1 S, Southern Pines, NC
28387, United States
Hours
Reviews
3.6
667 reviews
5 stars
257
4 stars
168
3 stars
92
2 stars
51
1 star
99
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, cockroaches, bed bugs, and unclean bathrooms.
Customer Service
While some guests praised the helpfulness of the staff, many reported rude service and inadequate responses to complaints.
Safety Concerns
Several reviews mentioned safety issues, including harassment from other guests and a general feeling of insecurity on the premises.
Inconsistent Quality
Guests experienced a wide range of room conditions, from clean and comfortable to filthy and uninhabitable, indicating a lack of consistent quality control.
Breakfast Disappointment
Many guests were dissatisfied with the breakfast offerings, describing them as minimal and not meeting expectations.
- RCR C2 days ago1.0** DO NOT STAY HERE Absolutely Disgusting Went to room inside too many bugs and dead rats. Went to front desk immediately they said room is out of order requested to not post it and given other room but checkedout horrifying incident ever seen in any hotel ever And too many earthworms when entering door
- LRLindsay RiddellNov 9, 20254.0Some rooms need repair. Thermostat didn't work in my room and weather/sound proof seal around the door to the outside was old and no longer worked. Room was clean and bed was comfortable. Staff were professional, friendly, and helpful. Located right off hwy 1 and only 15 minutes from the Carolina Horse Park.
- ATAlexandra TerryOct 4, 20251.0!!!!!!!!!!!!!!! DO NOT STAY HERE !!!!!!!!!!!!!!!!! <<<<INFESTED WITH COCKROACHES>>>> Booked a room for 2 nights… stayed one night then canceled my stay for the second night. I am so glad I purchased travel insurance so I could get some money back. I called the front desk to tell them I found multiple cockroaches in my room and he wasn’t even phased and didn’t sound surprised. I wanted a refund and told him I am not staying for the second night, he said it was NON refundable. So I filed a claim with the insurance company to thankfully get some money back. Whatever you do, DO NOT STAY HERE YOU WILL 100% see COCKROACHES!!!!!
- CPCheryl ParrawaySep 5, 20255.0It was clean and quiet.
- JHJoshua HakimAug 25, 20255.0Helpful staff, beautiful pool and scenery.
Frequently Asked Questions About SureStay Plus by Best Western Southern Pines Pinehurst
Is breakfast available at SureStay Plus by Best Western Southern Pines Pinehurst?
Yes, complimentary breakfast is available for guests at the hotel.
Can I bring my dog to stay at this hotel?
Yes, dogs are allowed at SureStay Plus by Best Western Southern Pines Pinehurst, and pets are welcome.
Does the hotel offer a fitness center for guests?
Yes, the hotel has a fitness center available for guests to use.
Is the property smoke-free?
Yes, SureStay Plus by Best Western Southern Pines Pinehurst is a smoke-free property.
Is Wi-Fi available at the hotel and is it free?
Yes, free Wi-Fi is available for guests both in rooms and the business center.
What are the operating hours of SureStay Plus by Best Western Southern Pines Pinehurst?
The hotel is open 24 hours a day, 7 days a week.
What is the hotel's address in Southern Pines, NC?
The hotel is located at 1675 US Highway 1 S, Southern Pines, NC 28387, USA.
What nearby accommodations can guests consider besides SureStay Plus by Best Western Southern Pines Pinehurst?
Other nearby places include Best Western Pinehurst Inn and Midwest Outdoor Resorts, which offer hotel and RV park accommodations.
Are there any local attractions guests can visit near the hotel?
Guests can explore the surrounding area of Southern Pines, including local golf courses and outdoor recreational areas close to the hotel.
How can nearby transit or nearby hotels help guests find SureStay Plus by Best Western Southern Pines Pinehurst?
Guests can use nearby hotels like Best Western Pinehurst Inn as landmarks or inquire locally to find the SureStay Plus hotel conveniently located on US Highway 1.