SureStay Plus by Best Western Southern Pines Pinehurst

3.7
670 reviews

Business Details

1675 US Highway 1 S, Southern Pines, NC
28387, United States
(910) 704-0010
http://bestwestern.com

About

HotelBest Western
Located in Southern Pines,NC, the SureStay Plus by Best Western Southern Pines Pinehurst is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

SureStay Plus by Best Western Southern Pines Pinehurst
1675 US Highway 1 S, Southern Pines, NC
28387, United States

Hours

Reviews

3.7
670 reviews
5 stars
259
4 stars
169
3 stars
93
2 stars
51
1 star
98

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including dirty rooms, mold, bugs, and unclean bathrooms.

Staff Performance

While some customers praised the staff for being friendly and helpful, many others reported rude service and unhelpful responses to complaints.

Safety Concerns

Several guests expressed concerns about safety, mentioning issues like harassment from other guests and inadequate responses from staff.

Value for Money

Many customers felt that the hotel did not provide good value for the price, citing high charges for poor quality and cleanliness.

Breakfast Quality

Guests criticized the breakfast offerings as inadequate and misleading compared to what was advertised.
  • TC
    Toney Campbell
    Dec 20, 2025
    3.0
    You can change the name as many times as you like but those same dirty bathroom floors still have the same mounds of whatever from 2 years ago. Piled in every corner and covering the baseboards is a collection of substances know to any bathroom. Best to leave the lights off
  • HS
    Hannah Sheffield
    Dec 4, 2025
    1.0
    First day here and the staff opened the door without bothering knock while I was without a top on because I was nursing my 2 year old. I had to TELL her to close the door, as if it wasnt obvious that I- a STRANGER- did not want to be seen without my shirt on. The room is also filthy, I can feel grime on my feet walking across the floor. An embarassment of an establishment. They say you get what you pay for but Jesus Christ.
  • RC
    R C
    Nov 22, 2025
    1.0
    ** DO NOT STAY HERE** Absolutely Disgusting Went to room inside too many bugs and dead rats. Went to front desk immediately they said room is out of order requested to not post it and given other room but checkedout horrifying incident ever seen in any hotel ever And too many earthworms when entering door
  • LR
    Lindsay Riddell
    Nov 9, 2025
    4.0
    Some rooms need repair. Thermostat didn't work in my room and weather/sound proof seal around the door to the outside was old and no longer worked. Room was clean and bed was comfortable. Staff were professional, friendly, and helpful. Located right off hwy 1 and only 15 minutes from the Carolina Horse Park.
  • AT
    Alexandra Terry
    Oct 4, 2025
    1.0
    !!!!!!!!!!!!!!! DO NOT STAY HERE !!!!!!!!!!!!!!!!! <<<<INFESTED WITH COCKROACHES>>>> Booked a room for 2 nights… stayed one night then canceled my stay for the second night. I am so glad I purchased travel insurance so I could get some money back. I called the front desk to tell them I found multiple cockroaches in my room and he wasn’t even phased and didn’t sound surprised. I wanted a refund and told him I am not staying for the second night, he said it was NON refundable. So I filed a claim with the insurance company to thankfully get some money back. Whatever you do, DO NOT STAY HERE YOU WILL 100% see COCKROACHES!!!!!

Frequently Asked Questions About SureStay Plus by Best Western Southern Pines Pinehurst

Is breakfast available at SureStay Plus by Best Western Southern Pines Pinehurst?

Yes, complimentary breakfast is available for guests at the hotel.

Can I bring my dog to stay at this hotel?

Yes, dogs are allowed at SureStay Plus by Best Western Southern Pines Pinehurst, and pets are welcome.

Brand Certified Facts from SureStay Plus by Best Western Southern Pines Pinehurst

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