Holiday Inn Express & Suites Raleigh SW NC State by IHG

Reviews

• AM

  Ashley Musselwhite

  3 days ago
  5.0
  DEE was absolutely amazing and SO helpful!! Thank you Dee!!
• RE

  Rachel Elizabeth

  5 days ago
  5.0
  This hotel was wonderful. There was a slight issue with the original reservation (not their fault) and they were so quick to help us get it fixed. Dee at the front desk was amazing, helpful, and welcoming. Not only did she make sure we were good everytime we came through but she made sure our dog had all the treats she could want. Would stay again.
• EW

  Erwin W

  6 days ago
  5.0
  Very attentive front desk people housekeeping was great and breakfast totally fine. Rooms were clearly renovated not too long ago and they are in really good shape. Free EV charging and fresh ground coffee by the cup. This is the best Holiday inn Express I've ever been in and I travel a lot.
• MB

  Maria Alejandra Blanzaco

  Mar 29, 2026
  4.0
  The cleanliness and neatness of the establishment are commendable, and the pleasant aroma emanating from the premises is likely due to the use of a specific fragrance or cleaning agent. The breakfast area offers a satisfactory selection of options, albeit with limited variety. The beds provide a comfortable sleeping experience, and guests have the option to choose between soft and firm pillows. The parking lot is conveniently located, and the surrounding forest adds to the overall ambiance of the establishment.
• MH

  Mary Herre

  Mar 22, 2026
  1.0
  We chose this hotel for a very specific reason: the hot tub. We were in town for spring break and celebrating our twins’ 9th birthday, and even though this property was about 35 minutes from the friends we were visiting and roughly $300 more than other nearby options, we booked it because it advertised a hot tub. Unfortunately, that one key amenity never worked the entire weekend. When we arrived on Friday, the hot tub was cold. I mentioned it to the front desk and was told it would be turned on. It wasn’t. On Saturday, we asked again and were told it would be taken care of, and that a note would be left for the Sunday staff. Again, nothing. By Sunday morning, after asking for the third time, we were told that maintenance doesn’t work on Sundays, only to later hear from the manager, Melissa, that maintenance wasn’t even required to turn it on (apparently there is just a switch?). Instead, she claimed it had been on and simply cooled off, which was clearly untrue. The water was cold every single time we checked. It’s incredibly frustrating to be given inconsistent explanations and, frankly, to feel like we were being misled. If the hot tub is broken, just say so and fix it. Don’t repeatedly tell guests it’s being handled when it clearly isn’t. To make matters worse, the breakfast situation was also concerning. The eggs each morning were placed out refrigerator cold and expected to heat up in the chafing dishes. That doesn’t seem remotely aligned with basic food safety standards. On our last day, the air conditioning unit began making a loud, disruptive noise. The front desk did offer to move us, but at that point, after an already disappointing stay, it felt like more hassle than it was worth. I did not ask for a full refund. I did ask for the $300 difference that I paid for the hot tub, and Melissa offered me some extra hotel points, but not enough to be the equivalent to the $300 that I paid for an amenity they don’t even offer. Overall, this stay was frustrating and disappointing, especially given the premium we paid. We chose this hotel for a specific amenity and never got to use it, and the lack of follow through and honesty from staff made it even worse. I would not stay here again.

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