Best Western Plus Pineville-Charlotte South

Reviews

• CD

  Chipper D.

  4 days ago
  2.0
  The lobby and room decor was nicely done. The wifi connection was good. Check-in was easy and quick. There is ample free parking. The TV programming is phenomenal. The fitness center appeared newly done. The front desk staff, housekeepers, and maintenance were unfriendly. Two large roaches were outside the front entrance. There was uncovered food in the stairwells which could attract rodents. I made the manager aware and he suggested it was homeless people taking residence. The breakfast items could use more variety. Better attention to cleaning was desperately needed. Debris was in front of several rooms for days. The drawers were a bit unclean and contained lint. We discovered a chicken mcnugget and french fries hidden underneath the drapes in our room on day three of our stay. We discovered two roaches the following day. The computer for the business center did not seem to work and what appeared to be a brand new television in the fitness center did not work either. Checkout time were confusing and altered. It stated 12:00pm on the back of the room door, but at the front desk it stated 11:00 am. When we inquired, we were told the checkout times depended on the number of pending reservations they have.
• LM

  Linda Miller

  Feb 23, 2026
  1.0
  Upon arrival we were notified that the elevator was out. No reason was given as to why it was out of order. We were directed to use the side entrance. Using our pass key the door showed a green light, however, when attempting to open the door, the door handle was broken. After entering the second floor we noticed multiple buckets in the hallway. The sprinkler system pipes were broken. Water leaking in the hall. Carpet soaked. Finally, our room. Mold in the bathtub covered by caulk, broken rod in the closet, multiple areas on the ceiling showing peeling paint, missing prints and mirror in the room, stained carpet. In the bathroom something sticky on the floor, and sink did not drain. No offer to change rooms or discount the rate. We chose a non refundable room because of our previous experiences. We are Diamond members and very rarely are the conditions such as this. Prior to this stay we were at a Virginia Best Western that we frequent when heading south. On the way home another Virginia location that we also frequent and love both. Do not recommend this location!
• KF

  K F

  Feb 18, 2026
  1.0
  The location is horrible. I have been dealing with an incorrect billing since December 2025 and the manager David Bean has refused my calls and has failed to return any of my calls. This hotel was disgusting, no hot water. I was informed at the first desk that there may not be any hot water and to check the room prior to choosing to stay. I completed a check and opted to check out immediately I was informed I would not be charged and a manager would reach out. David Bean and Sharon and another lady.
• LK

  Leigh Kuhry

  Feb 12, 2026
  1.0
  I reserved a king size room on hotels.com. when I got there they had given my room away and gave me one with two queens and with the heat not working. I was very cold and due to my flight being cancelled, I only had four hours to sleep. When I told them the heat didn't work they said they would fix it but that doesn't help my experience.
• CH

  Chris Homer

  Feb 9, 2026
  5.0
  Nice place for the price. The beds are super comfortable along with the pillows. The breakfast is above average and the staff is friendly. I'm staying for a couple of more days. If I run into any issues, I'll be sure to update my review.

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