Business Details
About
HotelBest Western
At the Best Western Plus Pineville-Charlotte South you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Pineville-Charlotte South will stand out among other hotels in Pineville,NC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Pineville-Charlotte South will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Pineville-Charlotte South
9825 Leitner Dr, Pineville, NC
28134, United States
Hours
Reviews
3.6
810 reviews
5 stars
338
4 stars
185
3 stars
87
2 stars
60
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and unhelpfulness.
Cleanliness Issues
Many guests reported unsanitary conditions in rooms, including mold, dirty linens, and unclean bathrooms.
Facilities Maintenance
Frequent complaints about broken elevators, lack of hot water, and malfunctioning amenities were noted.
Mixed Experiences
While some guests appreciated the friendly staff and good breakfast, many felt the overall experience did not meet expectations.
Safety Concerns
Several reviews mentioned safety issues, including theft and inadequate responses to security incidents.
- SMSusan Melnyk6 days ago1.0Arrived late Tuesday night to catch a morning flight home. There was no hot water, but we crashed. The room has a musty old smell. The breakfast was good. Still no hot water, so no shower! Our flight was at 10:25 a.m., so we left around 8:00 a.m. this is supposed to be a BW Plus and we didn’t even get a bottle of water. The coffee machine in the lobby was out of order. Would not stay again. Ugh!
- HHHikerDec 28, 20255.0Great hotel , we have stayed at this Best Western several times and will definitely stay there again .
- SPSarah PainterDec 16, 20251.0BEWARE! Do not stay here. They are money hungry. You are not a "guest", you are a bank account to management. Arrived at 1pm on a weekday, check-ins at 3pm and the hotel was near 100% empty. We were told we could check in early for an extra $20 per room. OK, strange but fine we'll pay. We were going to rent 2 rooms for 1 night while passing through Charlotte, NC. We were asked multiple times if we would stay a few nights, we have no need for a few nights just 1 night. I then proceeded to sit in the lobby while I waited for my father inlaw to arrive to pay for the rooms on his card as he had not gotten in yet. I was quickly told No one's allowed to wait in the lobby for any amount of time until they've checked in and then kicked out, with the reason being "my boss is a tough one". Ok, it was only going to be approx. 20 minutes for his arrival and I had kindly explained this. I wasn't a nuisance to their lobbys waiting area. I was a traveling guest just like any other citizen. At any other hotel this is welcomed to make yourself comfortable, why must I wait in my car or leave the property until they have collected my money and given me keys to a room. We immediately left and took our $400 for 1 night and 2 rooms elsewhere. After reading other Google reviews complaining of yucky rooms and bugs I think we lucked out!! Go spend your money somewhere your welcomed in with warmth and hospitality.
- DWdalceada williamsDec 15, 20255.0Even though, they had hot water issues, we had a great stay. The lady who checked us in, was very polite.
- C• Chickennugg•Dec 14, 20251.0There was mold in the shower the service is absolutely awful the room was not ready and we had came 15 minutes after check in breakfast had a weird taste to everything also there was no hot water and the room had a funky gross smell
Frequently Asked Questions About Best Western Plus Pineville-Charlotte South
What are the check-in and check-out hours at Best Western Plus Pineville-Charlotte South?
The hotel is open 24 hours a day, seven days a week, allowing for flexible check-in and check-out times.
Does Best Western Plus Pineville-Charlotte South offer free Wi-Fi to guests?
Yes, free Wi-Fi is available for all guests.
What amenities are provided in the guest rooms?
Guest rooms include a spacious work desk, free internet access, and an in-room mini fridge ideal for drinks and snacks, especially for extended stays.
Is there a fitness facility available at Best Western Plus Pineville-Charlotte South?
Yes, the hotel features an in-house fitness room so guests can maintain their workout routines while traveling.
What promotional offers does Best Western Plus Pineville-Charlotte South have currently?
Guests who stay 2 nights can receive a $50 Best Western Gift Card as a special promotion.
Where is Best Western Plus Pineville-Charlotte South located?
It is located at 9825 Leitner Dr, Pineville, NC 28134, USA.
Which nearby hotels can I consider if Best Western Plus Pineville-Charlotte South is fully booked?
Nearby hotels include Holiday Inn Express Charlotte South - Pineville and Four Points by Sheraton Charlotte Pineville at Carolina Place Mall.
Are there dining options near Best Western Plus Pineville-Charlotte South?
Yes, nearby restaurants include Sky Asian Bistro, Shake Shake Seafood, Tony Roma's Ribs, Seafood, & Steaks, and Yiding Hot Pot, offering a variety of Asian, seafood, and steakhouse cuisines.
What recreational activities are available near the hotel?
Guests can enjoy entertainment at Spare Time Pineville, which offers bowling, an arcade, and laser tag, or explore Marsh Park and the Little Sugar Creek Greenway Access hiking and biking trails.
Are there retail stores close to the Best Western Plus Pineville-Charlotte South for shopping needs?
Yes, retail options nearby include DICK'S Sporting Goods, The Vitamin Shoppe, Jared jewelry store, and Columbia Sportswear Company.