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SureStay by Best Western Morganton

3.0
(475 reviews)

Business Details

1100 Burkemont Ave, Morganton, NC
28655-4538, United States
(828) 430-8778
http://bestwestern.com

About

HotelSureStay
At the SureStay by Best Western Morganton in Morganton, NC, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Morganton
1100 Burkemont Ave, Morganton, NC
28655-4538, United States

Hours

Reviews

3.0
475 reviews
5 stars
119
4 stars
93
3 stars
64
2 stars
44
1 star
155

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including dirty bathrooms, bugs, and unclean rooms.

Staff Performance

While some guests praised the friendly and helpful staff, others reported rude behavior and poor customer service.

Maintenance Problems

Many guests noted maintenance issues such as broken appliances, peeling paint, and overall outdated facilities.

Mixed Experiences

Some customers had positive experiences with their stays, citing good service and comfortable rooms, while others had negative experiences that overshadowed the positives.
  • JN
    Jack Norris
    Feb 17, 2026
    5.0
    I always stay here and they always take exceptional care of me. Excellent family here and convenient to everything.
  • RG
    Roxie Gregg
    Dec 30, 2025
    3.0
    Practice wearing gloves preparing food/dishes!
  • AK
    Alaina Kersey
    Dec 16, 2025
    2.0
    Bugs everywhere (dead and living - picked a live ladybug out of my hair at one point), dust and dirt everywhere, hair from previous visitors in the sink and on towels/washcloths. Also we got previous visitor’s leftover toilet paper?? Cleaning services at this place are terrible. Bed was clean and comfortable enough thankfully
  • KW
    Knox Wolf
    Nov 12, 2025
    1.0
    My wife slept and fell he wasn't willing to help we were in a handicap accessible room right next to the front and no one came to check on us when apparently there was a fire I was coughing off a fit couldn't breathe and my wife ended up falling while pregnant on a fan that the attendant left in front of walkway and fell on it, he was very disrespectful and didn't care the fact that we couldn't breathe and that she fell when I asked for a full refund he freaked out on me and started yelling at the other customer that apparently his trial accidentally caused the fire
  • EF
    Emily Fain
    Oct 27, 2025
    4.0
    Everything was great except they need to hire a new cleaning service

Brand Certified Facts from SureStay by Best Western Morganton

This information is certified by SureStay by Best Western Morganton and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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