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Tru by Hilton Mooresville

4.2
(574 reviews)

Business Details

117 Alcove Road, Mooresville, NC
28117, United States
(980) 296-2600
https://www.hilton.com/en/hotels/cltorru-tru-mooresville/

About

HotelHilton
We are off I-77 and less than a mile from the shores of Lake Norman. The Sun Up Café and Novanta 90 Pizzeria Napoletana are less than a mile away and the All Seasons Marina and Boat Yard is six miles away. We are a great option when visiting family or friends at Lake Norman Regional Medical Center, which is three miles away.

Location

Tru by Hilton Mooresville
117 Alcove Road, Mooresville, NC
28117, United States

Hours

Reviews

4.2
574 reviews
5 stars
348
4 stars
111
3 stars
43
2 stars
24
1 star
48

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the hotel and rooms, although some reported issues with pests and inadequate housekeeping.

Staff Service

The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported unprofessional behavior and poor customer service.

Room Amenities

Guests noted that rooms were small and lacked basic amenities such as microwaves and coffee makers, leading to dissatisfaction.

Breakfast Quality

The breakfast was generally well-received, with many guests enjoying the variety and quality, although some found it lacking compared to other hotels.

Value for Money

While some guests felt the hotel offered good value for the price, others believed it did not meet expectations for a Hilton property.
  • SC
    Steven Conley
    Feb 20, 2026
    5.0
    Clean hotel and rooms. Helpful staff. Great breakfast with variety. Located right off the interstate. Very good value.
  • CH
    Corey Harper
    Feb 10, 2026
    5.0
    Great for business
  • JT
    Jason Tomczak
    Feb 8, 2026
    5.0
    I would like to give much appreciation to Ava with all the help of knowing the area! She made sure I had a great experience and I enjoyed the hospitality! Will be back and she needs a raise so hopefully management sees how far she goes for the guests
  • ZH
    Zach Harrison
    Jan 26, 2026
    1.0
    Had a reservation booked for July 2026 and due to a medical emergency I can’t travel. I tried calling the third party and hotel itself but they are not willing to give a refund. I would understand if it was a few weeks out but it’s MONTHS. The customer service here is terrible and would definitely not recommend as they are not accommodating or caring of peoples situations.
  • MB
    Morgan Bradshaw
    Dec 23, 2025
    5.0
    The hotel and our room were both very clean. The staff at the front desk was so kind and helpful both when calling to let them know we would be arriving late and while checking in and out. The breakfast was good. Would definitely stay here again.

Frequently Asked Questions About Tru by Hilton Mooresville

What are the check-in and check-out times at Tru by Hilton Mooresville?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Is breakfast available at Tru by Hilton Mooresville?

Yes, breakfast is available for free during your stay.

Brand Certified Facts from Tru by Hilton Mooresville

This information is certified by Tru by Hilton Mooresville and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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