Hampton Inn Charlotte/Monroe

Reviews

• TA

  Taylor Allston

  Nov 5, 2025
  5.0
  Excellent stay for my work travels. Nihad from the front desk went above and beyond to ensure my stay was perfect. Nihad fixed an error (my jobs fault) in my reservation immediately and even communicated with my spouse who wanted to surprise me with flowers at the front desk. He kept them safe until I returned from work and even helped me carry them up (THEY WERE HUGE). Excellent customer service. So friendly! Also the breakfast is perfect every morning!
• BG

  Brenda Gass

  Oct 31, 2025
  5.0
  Loved the location, room and breakfast. Would recommend this location to my family and friends. They had discount for wedding party.
• CW

  Chloe Whalen

  Oct 23, 2025
  5.0
  Staff was incredibly friendly and accommodating-- we were traveling as a large group and didn't get in until late, then requested some extra time before checkout the next day so we could get showers before hitting the road! Rooms were clean and comfortable. Great experience for our team!
• MD

  Mora D

  Oct 20, 2025
  1.0
  Dear Hampton Inn Management, I am writing to share my recent experience during my stay at your Monroe, NC location. This was my first time visiting a Hampton Inn, and unfortunately, my experience was not what I expected from your brand. Upon arrival, I was met with a dismissive and unwelcoming attitude from the front desk associate named Brian. While I observed him being warm and polite to other guests checking in, his tone and manner toward me were noticeably different — curt and unprofessional. At one point, when I asked a simple question, his response was, “What does that have to do with me?” which I found very disrespectful. I came to stay for a business trip and hoped for a pleasant and professional experience, but this interaction left me feeling disheartened. Every guest deserves to be treated with equal respect and courtesy, and I hope this feedback helps ensure better customer service for future guests. Thank you for taking the time to review my concern. I would appreciate a follow-up regarding how this matter will be addressed.
• KR

  Kelly R

  Oct 8, 2025
  4.0
  We stayed here for the weekend of our hockey tournament. For that purpose, it was totally fine. The front desk staff was very friendly. We were greeted every time we entered the lobby. Overall, I found the common spaces and our room to be clean. The room had some updates but was contrasted with some things with evident wear and tear. For example, the entry way and bathroom had a nice LVP installed while the area with the beds had worn carpet. The furniture seemed newer but the mattresses seemed older and the duvets were ratty. There was a fridge, microwave, and coffee maker..a small closet, wall hooks, ample drawers, etc but a little short on usb ports. The shower was nice with plenty of hot water and good water pressure. Toiletries were provided. The AC worked well. The gym had everything needed for a good workout. Breakfast on Saturday was above average for hotel offerings but below average on Sunday. There are several places to get food and gas nearby. Perspective…if I was on a vacation I’d want a higher end room. But, for work or travel hockey I would definitely stay here again. It was overall a nice, comfortable stay and Hilton should be proud of ALL of the employees at this location:)

Frequently Asked Questions About Hampton Inn Charlotte/Monroe