Business Details
About
Hotel
Located in Monroe,NC, the Best Western Inn & Suites - Monroe is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.3
438 reviews
5 stars
252
4 stars
124
3 stars
28
2 stars
14
1 star
20
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and accommodating service, others reported unfriendly or unhelpful interactions.
Pest Issues
Several reviews mentioned the presence of roaches, leading to significant dissatisfaction among guests.
Breakfast Quality
The breakfast was generally described as decent, with a variety of options, although some guests found it lacking in taste.
Room Comfort
While many guests found the rooms comfortable, there were complaints about the quality of beds and pillows.
- LPL.D PachecoOct 28, 20252.0We stay only for one night, service at the desk was average. The room had some cigarette smell.
- AMAlex MaxaOct 23, 20255.0Stayed overnight on business. It was perfect. The room was immaculate and must have been renovated recently. Everything looked modern. Nice big TV, plenty of lighting and outlets. The AC unit worked and wasn't too loud. The queen bed was very comfortable, and the location was quiet at night. I slept well. Wi-Fi in the room was 13.3 Mbps down, 5.69 Mbps up. Not great, but good enough for a video call. Wi-Fi in the breakfast area was better: 87.8 Mbps down, 145 Mbps up. Breakfast was about average for a Best Western: sausage, biscuits, scrambled eggs, waffles. Everything was hot and tasty. There was a nice-looking pool outside but I didn't have time to use it. Staff was friendly and efficient. I would stay here again.
- AOA OcasioOct 2, 20254.0Very quiet and clean hotel. Staff was very kind and helpful.
- MMMiriam MarquezSep 22, 20255.0Wonderful experience. Exceptionally clean and well maintained. Very friendly and accommodating staff. Convenient and quite location. I highly recommend it.
- JRJackiya RichardsonSep 20, 20251.0They have roaches! In the process of moving my 3 children under 4 years old and my 7 year old into a new room because we keep seeing roaches in the current room. We literally saw one IMMEDIATELY when we got in the room but it was 6am and we had been on the road 7 hours and just wanted to get our kids in bed. I just called the front desk and she felt the need to keep repeating that they check the rooms everyday. JUST FILTHY AND DISGUSTING!! The last one we saw was just inches away from crawling onto my pillow from the nightstand. Update: spoke to management at check out and was told the room was inspected but “of course nothing was found” but felt the need to say she was told that there were crumbs on the floor……we had been there for not even a full day and have children ages 7,3,1 and 6 months. Not very realistic to not expect a tiny bit of crumbs or something of the sort especially when parents aren’t packing up their vacuums to come stay at a hotel. We are VERY clean people. Even worse the crumbs came from us rushing to get out of the room and into the replacement room. Regardless, we saw the FIRST roach within 3 minutes of being checked in. The last one was seen not even a full 24 hours later. They waived my early check in fee which was $35..and she made it sound like she shouldn’t even have to do that because we got a different room but said she would because I had to get all of my kids up and moved into a new room…..and I don’t believe for a second that they aren’t aware that there are roaches in there.
Frequently Asked Questions About Best Western Inn & Suites - Monroe
Does Best Western Inn & Suites - Monroe offer free breakfast?
Yes, Best Western Inn & Suites - Monroe provides free breakfast for its guests.
Is the Best Western Inn & Suites - Monroe a smoke-free property?
Yes, the property is smoke-free, ensuring a clean and healthy environment for all guests.
Is Wi-Fi available at Best Western Inn & Suites - Monroe?
Yes, free Wi-Fi is available throughout the hotel for all guests.
What are the check-in hours for the hotel?
The hotel operates 24 hours a day, 7 days a week, so guests can check in at any time.
Where is Best Western Inn & Suites - Monroe located?
It is located at 2316 Hanover Dr, Monroe, NC 28110, United States.
Is there any special promotion at Best Western Inn & Suites - Monroe?
Yes, if you stay 2 nights, you will receive a $50 Best Western Gift Card.
Can guests access social media pages for Best Western Inn & Suites - Monroe?
Yes, the hotel has a Facebook page at https://www.facebook.com/318805718235866 and a Twitter handle @bestwestern.
What nearby fitness options are available near Best Western Inn & Suites - Monroe?
Guests can visit the Monroe Aquatics and Fitness Center, a gym and park offering sports and fitness instruction, for exercise and recreation.
Are there dining options close to Best Western Inn & Suites - Monroe?
Yes, Chipotle Mexican Grill, a fast-food and TexMex restaurant, is nearby for convenient dining options.
How can nearby places help guests during their stay at Best Western Inn & Suites - Monroe?
Nearby locations like Monroe Aquatics and Fitness Center provide fitness and recreational activities, and Chipotle Mexican Grill offers casual dining options, enhancing the guest experience around the hotel.