Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG
4.3732 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Explore the Queen City from Our Charlotte HotelMatthews, NC is the perfect launching point to discover the heart of Charlotte. Our 100% smoke-free Holiday Inn Express® Charlotte Southeast - Matthews hotel is just off Independence Blvd and I-485 in Matthews. We're just 15 minutes from NASCAR Hall of Fame and downtown Charlotte, NC.This hotel's location is ideal for leisure guests. Catch a great game or concert at Bojangles' Coliseum, travel to uptown Charlotte to catch an NBA Hornets game or a concert at Spectrum Center. The Carolina Panthers provide NFL action at Bank of America Stadium. Because our hotel's in the Charlotte - Matthews, NC area, guests are close to terrific shopping at Carolina Place Mall or Concord Mills Mall. Families might enjoy a day at Carowinds, NASCAR Hall of Fame or Charlotte Motor Speedway.Business guests appreciate this hotel's location in the Charlotte - Matthews, NC area. We're located near major businesses, such as Family Dollar Executive Offices and Harris Teeter Headquarters. We cater to the business needs of our corporate Matthews, NC guests with a conference room that is the largest in town at 1,600 sq ft. Our Business Center provides printing services. And there is free Wi-Fi access.While a guest, enjoy a relaxing dip in the indoor, heated pool or warm up by the fireplace. Enjoy the complimentary, hot Express Start Breakfast Bar throughout your stay at our Charlotte area hotel in Matthews, NC!
Location
Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG
9420 East Independence Blvd., Matthews, NC
28105, United States
Hours
Reviews
4.3
732 reviews
5 stars
410
4 stars
205
3 stars
51
2 stars
23
1 star
43
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including unpleasant odors and unclean bathrooms.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about rude service from certain front desk employees.
Room Condition
Guests reported mixed experiences with room conditions, including issues with maintenance and outdated decor, though some found rooms clean and comfortable.
Breakfast Quality
The breakfast received positive feedback for variety and quality, with many guests enjoying the offerings.
Check-in Experience
Several reviews mentioned long wait times and issues with the check-in process, leading to frustration among guests.
- LHLiz Hatch3 days ago4.0It was clean and convenient location to convention center. Easy drive there. Staff was friendly and helpful. Rooms were clean. Would visit again
- RSRosemary Shaw4 days ago1.0When we reserved hotel no one told us there was a deposit. It wasn't on the website either. My husband has cancer and I'm starting my liver transplant and have a 3 - 4 hour drive. We had to drive home because we didn't have the extra money. No recommendations.
- AMAshley Moise4 days ago1.0Worst hotel experience of my life, the staff at the front desk attitude was disgusting. As soon as we walked in she made it clear that she did not want to help us. My brother booked through a third party and they treated us as though we had no right to be there. Never again !!
- MHMeredith HicksJan 2, 20262.0Clerk said we would have to wait 20-30 min. to check in, she then said she was having trouble pulling up our reservation, and had us in a different room than booked.
- RRRonee RobbinsDec 1, 20251.0I’ve stayed at many IHG properties, and unfortunately this was the worst experience I’ve ever had. The front desk staff were not welcoming at all and did not demonstrate the customer service standards I’ve come to expect from IHG. I wasn’t thanked for being an IHG member, and overall the hospitality was extremely disappointing. The issues with the room were even worse. The fridge didn’t work, and I had to use the one in the lobby for my food. Not only was this a major inconvenience, but the staff didn’t offer an apology or any solution. The photos online are definitely misleading — the room looked nothing like what was advertised. It was dirty, had a strong unpleasant odor, and clearly had a poorly done “renovation.” There were patches on the walls, fixtures in the bathroom falling apart, a broken iron, and an ironing board cover that was visibly dirty. I was highly disappointed with my stay, but thankfully it was only for one night. This property is nowhere near the usual IHG standards, and I would not recommend staying here.
Frequently Asked Questions About Holiday Inn Express & Suites Charlotte Southeast - Matthews by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Charlotte Southeast - Matthews?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, a complimentary hot Express Start Breakfast Bar with buffet options is available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessible parking and mobility accessibility features, including an elevator.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
Is free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas.
What fitness amenities does the hotel provide?
The hotel offers a fitness center with an elliptical machine, and an indoor heated pool is also available for guests.
Does the hotel provide business facilities?
Yes, there is a business center with printing services and one meeting room available, the largest in town at 1,600 sq ft.
What dining options are available near the hotel?
Nearby dining includes Cracker Barrel Old Country Store and Boston Market, both offering American cuisine, perfect for meals before or after your stay.
Where can guests get automotive services near the hotel?
Automotive services are conveniently nearby at AAA, NTB - National Tire & Battery, Meineke Car Care, Pep Boys, and Matthews Towing and Automotive, ideal for any car maintenance needs during your visit.
Are there any health care facilities close to the hotel?
Yes, Novant Health GoHealth Urgent Care and multiple medical professionals including doctors and occupational medicine centers are nearby for your healthcare needs.