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Location
Holiday Inn Express & Suites Lumberton by IHG
302 Wintergreen Drive, Lumberton, NC
28358, United States
Hours
Reviews
4.2
259 reviews
5 stars
163
4 stars
38
3 stars
22
2 stars
15
1 star
21
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, though some reported issues with dirty bathrooms and unkempt rooms.
Staff Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported rudeness and lack of empathy.
Comfort and Amenities
Guests enjoyed the comfortable beds and good breakfast options, but there were complaints about broken amenities and maintenance issues.
Location
The hotel is conveniently located near I-95 with various dining options nearby, making it a favorable stop for travelers.
Management Issues
Several reviews indicated problems with management, including overbooking, lack of communication, and inadequate responses to complaints.
- TGTaylor Gamard3 days ago5.0Extremely clean rooms and common areas. The breakfast was delicious and so much to choose from.
- TBTina BainesNov 1, 20255.0Cozy quiet
- NBNorma BradfordOct 25, 20255.0I travel most weeks and I stay in hotels on average, about 5 nights a week in different locations. My service dog Atlas always travels with me. On 10-20 we stayed in room 218 and I can only describe it as the best night sleep i've had, in I don't know how long. From the bed to the sheets to the pillows. I felt like I was sleeping on a cloud. i even asked if I could buy one of the pillows. They were so comfortable. In the morning, the breakfast was very good as well.. And they treated my service dog so well, spoiling him with milk bones. I highly recommend this place.. I will definitely be back!!! There Is a Walmart Super Center on the other side of the highway and an Outback Steak house across the parking lot from the Hotel and a Honda Car Dealership right next door.
- DSDana StoltzOct 1, 20253.0No hot water in bathroom sink.
- LDLee DeaconSep 20, 20255.0Hotel is super clean as well as the rooms. Nice secure safe area located in the rear next to The Hampton Inn. Very friendly staff and rate fir a King size bed in September was 95$. This hotel will now be my regular go to spot
Frequently Asked Questions About Holiday Inn Express & Suites Lumberton by IHG
What time can I check in and check out at Holiday Inn Express & Suites Lumberton by IHG?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, free buffet breakfast is available for guests.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas of the hotel.
Are pets allowed at Holiday Inn Express & Suites Lumberton by IHG?
No, pets including cats and dogs are not allowed at the hotel.
Is the hotel accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and has accessible parking and an elevator.
Does the hotel provide housekeeping services?
Yes, daily housekeeping services are available.
Are there fitness and recreational facilities available on site?
Yes, there is a fitness center, indoor pool, and hot tub available for guests.
Can I use a business center at the hotel?
Yes, a business center is available for guest use.
What nearby dining options are there near Holiday Inn Express & Suites Lumberton by IHG?
Outback Steakhouse, a steakhouse and bar, is nearby for dining options.
How can I get to the hotel from major transportation routes?
The hotel is near I-95 S, making it conveniently accessible for travelers arriving by car.
Are there any nearby hotels for additional accommodation options?
Yes, nearby hotels include Hampton Inn Lumberton, Comfort Suites, and Quality Inn.