Business Details
About
HotelWedding VenueBusiness Meeting Locations
Our Hotel in Kinston, NC Boasts Excellent Staff! As a two-time recipient of the All-America City Award, Kinston, NC provides lots of small-town charm and fun, family attractions. Guests staying at the Holiday Inn Express Hotel & Suites Kinston are sure to have a great time exploring this friendly city.Thanks to our hotel's location in Kinston, North Carolina, we are just a short drive from such businesses as Electrolux, Smithfield Foods, West Pharmaceutical Services, and Sanderson Farms. Corporate travelers can use the on-site, 625-sq-ft meeting room for small events. We have an on-site Business Center to fit your needs while traveling.When in the area for leisure, take the time to check out the CSS Neuse State Historic Site and Governor Caswell Memorial or explore the Planetarium and the Health & Science Museum in Neuseway Nature Park. After a day learning about the area's history, our guests can stroll through charming, downtown Kinston or have some fun bowling or skating at Galaxy of Sports.Our hotel's guests can also enjoy a number of great perks, including free high-speed, wireless Internet access throughout our facilities. While in Kinston, our hotel's guests also enjoy the complimentary, hot Express Start Breakfast Bar served daily. They can take a dip in the outdoor pool and use our well-equipped Fitness Center or take advantage of our free pass to use TruFit Gym located across the highway. We hope to see you soon!
Location
Holiday Inn Express & Suites Kinston by IHG
1156 Hill Farm Road, Kinston, NC
28504, United States
Hours
Reviews
3.6
486 reviews
5 stars
200
4 stars
107
3 stars
57
2 stars
44
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied widely, with some staff being praised for their friendliness and helpfulness, while others were reported as rude and unprofessional.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, mold in showers, and unemptied trash, leading to dissatisfaction among guests.
Room Maintenance
Guests reported various maintenance issues, such as malfunctioning air conditioning, broken amenities, and inadequate hot water, indicating a need for better upkeep.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found them lacking in variety and freshness, suggesting inconsistency in quality.
Reservation Problems
Several customers experienced issues with reservations, including overbooking and incorrect room assignments, leading to frustration and dissatisfaction.
- BBbrandon bun1 day ago1.0Service was good. But the room just brought it down. There were broken plug-in pieces, many ladybugs, I believe 5 of them. They even fell on my bed. Also this red looking stain in th back left corner of the shower. And that phone kept on ringing to wake others up. I understand that part, but it's not fun to listen to either.
- JJJesse Jones2 days ago5.0I had a great stay here. Carrie at the front desk was a pleasure to meet—she had everything ready the moment I arrived, and they even had a welcome sign with my name on it. The room was comfortable, and breakfast was hot and ready first thing every morning. Overall, an excellent experience. I’d definitely stay again.
- AGAllen GrayNov 15, 20251.0THIS HOTEL HAS BUGS. The front counter receptionist already knew because I wasn’t the first to complain about it today. We learned that most of the rooms on the 2nd floor have the same problem We walked in to our room and there were more than 20 lady bugs on the walls and at least 3 roaches.. that were visible The receptionist girl said there were no available rooms to move us to, so she checked at the other holiday inn 10 minutes away. She said I could make that move but I would have to pay MORE for a different room at the other hotel. No discounts were offered, no help was offered, nothing. We are traveling with a 3 year old who is terrified of bugs. The receptionist did not care at all, that was almost worse than the actual bug infestation, she did not do anything to help.
- SHScott HodgesOct 14, 20253.0First time staying at this Holiday Inn Express. Was a little disappointed overall. The check in staff on Sunday PM 10/12 barely spoke or made eye contact (though he was successful in getting us moved to a double Queen room). Overall the hotel was quiet and peaceful. The room was clean and smelled fine. The shower water pressure was terrible and barely got warm (ironically the SINK water pressure would have peeled paint off the walls, too bad the shower didn't have that, ha!). The internet worked fine; the beds were very comfortable; the coffee machines were good but the breakfast was embarrassing - very little to choose from, not hot or fresh. I would still probably stay here again, if necessary, because the location is good for what we do in that area, but my expectations would definitely be lower, especially staff-wise.
- JOJames ONealOct 7, 20255.0Here On Business From GA...Always Stay At This Location...Great Location...Great Service...This Morning Coffee Machine Wouldn't Woke...The Young Man Michael Came Over And Another...While Working On It...I went Out to Smoke...They fixed It...Michael Came Out To Tell Me It Ready...I Do Appreciate Good Service...Thank You Michael...I'll Be Back Soon!
Frequently Asked Questions About Holiday Inn Express & Suites Kinston by IHG
What time can I check in and check out at Holiday Inn Express & Suites Kinston?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included with my stay at Holiday Inn Express & Suites Kinston?
Yes, a complimentary hot Express Start Breakfast Bar with buffet options is available daily for free.
Does the hotel offer free Wi-Fi access?
Yes, free high-speed wireless Internet is available throughout the property, including public areas.
Are pets allowed at Holiday Inn Express & Suites Kinston?
No, pets including cats and dogs are not allowed at this hotel.
What fitness facilities are available at the hotel?
Guests can enjoy a free fitness center equipped with elliptical machines, free weights, and treadmills. The hotel also offers a complimentary pass to TruFit Gym across the highway.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and an elevator.
Are there any business facilities available at the hotel?
Yes, there is a 625 sq ft meeting room for small events and an on-site business center to assist corporate travelers.
What COVID-19 safety measures has the hotel implemented?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, offers contactless check-in/check-out, removes high-touch items, and employees are trained in cleaning and hand washing procedures.
What nearby entertainment options are available to guests?
Guests can visit nearby cinemas like Kinston Premiere Cinema 7, UEC Theatres, and Premiere Theatre, or enjoy activities like bowling and skating at Galaxy of Sports downtown.
Where can I find dining options close to the hotel?
Nearby dining options include Applebee's Grill + Bar, Smithfield's Chicken 'N Bar-B-Q, Chick-fil-A, Golden Corral Buffet and Grill, and Wendy's for diverse meal choices.
Are there any nearby places for car care services near the hotel?
Yes, nearby options include Tidal Wave Auto Spa, Whistle Express Car Wash, The Wave Car Wash - Kinston, Valvoline Instant Oil Change, and Shell Rapid Lube for car washes and maintenance.