Hilton Garden Inn Jacksonville

Reviews

• AW

  ANN WALSH

  Feb 19, 2026
  3.0
  After researching many hotels in the area, I booked this hotel based on the on-site restaurant Lime & Lemon. After check-in, we went down to the restaurant, only to find that Lime & Lemon had closed two days before our arrival. The replacement bar & grill offered very few items, the bar was poorly stocked, and the repeated explanation was, "We're transitioning." Very disappointing. The room itself was much more worn out and stained than expected. The couch had a white mystery stain between the cushions and a tear. Even the picture on the wall had stains! The staff were all very courteous and friendly. Overall, for the price, I'd look elsewhere.
• AS

  Aaron Sneeringer

  Dec 10, 2025
  3.0
  I've stayed here a couple of times and it hasn't gotten better. The rooms still smell moldy, with visible mold around the AC units and on the shades. And the shades don't work or are help up with paper clips. This is multiple rooms ove4 multiple stays. I'll be staying elsewhere I. The future. I will say that the new restaurant is great. The food is very good.
• TF

  Tarshia Faniel

  Dec 5, 2025
  5.0
  The hotel hosted our mom's 70th birthday. The restaurant inside the hotel called Lime and Lemon was superb and the hotel was very accommodating to our guests. The hotel itself was very neat and clean. The fire pits outside were very relaxing. We had no complaints. We will be definitely booking here again.
• CC

  Clint Cowan

  Nov 19, 2025
  2.0
  In general this was a perfectly fine hotel. The room was quiet, clean, comfortable, dark, and I slept well. However, I am highly allergic to down feathers and always make a note on my hotel reservations that I need a “feather free room due to an extreme allergy.” I got to my room last night and the pillows were all down. I called the front desk and asked if they could bring foam or down alternative pillows to my room, a request I have made at probably hundreds of hotels over the years and have always been accommodated. The front desk agent said, “you want foam pillows? We don’t have those, we only have one kind of pillow, and they are the same as the ones already in your room.” I tried to explain I was highly allergic to down pillows and her exact response was, “well there is a target near by that I think is still open. You can go buy some pillows.” I know my request is maybe not too common but I know other people with the same allergy and I don’t think it’s too much to expect a hotel to have some down alternative pillows available. In addition I don’t think a front desk person should ever tell a customer they should just go buy their own pillows!
• RR

  Rgmks87

  Oct 30, 2025
  5.0
  The hotel is awesome clear floor plan list with restaurant and bar the service is just a hair below professional and the location is right in the military town of Jacksonville

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