Business Details
About
Hotel
Situated just off Western Blvd. in Jacksonville, NC, the Hilton Garden Inn Jacksonville hotel is centrally located for shops, restaurants and entertainment options. Marine Corps Base Camp Lejeune is just 15 minutes from our inviting Jacksonville hotel. Enjoy easy access to stunning beaches and popular attractions including Beirut Memorial and Mike’s Farm.
Our comfortable and spacious guest rooms and suites offer everything you need to feel at home, including WiFi, a flat-screen TV, and a plush bed with premium linens. Our hotel boasts a 5,000 sq. ft. ballroom - the largest function space in the area - ideal for successful conferences, conventions and social events. Stay productive with useful services including printing and faxing in the complimentary 24-hour business center. Energize with contemporary cardio, resistance and weights equipment in the complimentary fitness center, or refresh in the sparkling indoor swimming pool. Take advantage of good weather on one of our two outdoor patios. Unwind with a cocktail in our welcoming bar, and sample an array of delicious dishes in our Tapas Restaurant.
Location
Hilton Garden Inn Jacksonville
1016 Jacksonville Parkway, Jacksonville, NC
28546, United States
Hours
Reviews
4.3
1,023 reviews
5 stars
665
4 stars
191
3 stars
73
2 stars
36
1 star
58
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for their friendliness and helpfulness, with specific mentions of exceptional service from individuals like Dave and Marlene.
Breakfast Issues
Several reviews expressed dissatisfaction with the breakfast, highlighting that it was not included in the stay and that the quality did not meet expectations for the price.
Room Maintenance
There were multiple complaints about maintenance issues, including inconsistent hot water, malfunctioning gym equipment, and minor cleanliness problems in rooms.
Restaurant Experience
The on-site restaurant, Lime & Lemon, received positive feedback for its food quality and service, although some guests found it overpriced.
- CCClint Cowan5 days ago2.0In general this was a perfectly fine hotel. The room was quiet, clean, comfortable, dark, and I slept well. However, I am highly allergic to down feathers and always make a note on my hotel reservations that I need a “feather free room due to an extreme allergy.” I got to my room last night and the pillows were all down. I called the front desk and asked if they could bring foam or down alternative pillows to my room, a request I have made at probably hundreds of hotels over the years and have always been accommodated. The front desk agent said, “you want foam pillows? We don’t have those, we only have one kind of pillow, and they are the same as the ones already in your room.” I tried to explain I was highly allergic to down pillows and her exact response was, “well there is a target near by that I think is still open. You can go buy some pillows.” I know my request is maybe not too common but I know other people with the same allergy and I don’t think it’s too much to expect a hotel to have some down alternative pillows available. In addition I don’t think a front desk person should ever tell a customer they should just go buy their own pillows!
- RRRgmks87Oct 30, 20255.0The hotel is awesome clear floor plan list with restaurant and bar the service is just a hair below professional and the location is right in the military town of Jacksonville
- GSGemma StojanovichOct 26, 20253.0Hilton inn Jacksonville NC. Loisa and David thank you for reaching out to make sure your guest is settled in. The room is clean, the AC is quite. Internet is fast. However they need to update their TVs. We need the smart TV (to connect Netflix) so the little children can watch and not be bored with commercials on cable channel. Lastly the breakfast need to pay per head to dine? My daughter asked to eat breakfast but I told her we have to PAY extra to eat breakfast, instead we'll eat out for brunch. I'll make sure to ask this questions in the future to enjoy our stay in Hilton inn with my Family.
- DEdaniel engardoOct 26, 20252.04th floor hot water was random between hot and warm and window shades didn't work but it was clean. Not all equipmentin gym worked... not worth almost 200 a night plus 75 for dog... charged for breakfast boooo but fire pit was nice... breakfast pissed me off 😒 seemed pretty petty
- ECElizabeth ColeOct 2, 20255.0We've stayed here several times. Very nice, clean rooms. And the restaurant is really nice. It's called Lime & Lemon. Interesting cuisine and delicious.
Frequently Asked Questions About Hilton Garden Inn Jacksonville
What are the check-in and check-out times at Hilton Garden Inn Jacksonville?
Check-in time is 4:00 PM and check-out time is 12:00 PM.
Does Hilton Garden Inn Jacksonville offer free WiFi for guests?
Yes, complimentary WiFi is available in public areas, along with a public internet terminal.
Are pets allowed at Hilton Garden Inn Jacksonville?
Yes, both cats and dogs are welcome at the hotel as pets are allowed.
Is parking available at Hilton Garden Inn Jacksonville?
Yes, free self-parking is available for guests.
What dining options are available at Hilton Garden Inn Jacksonville?
The hotel features one restaurant, Tapas Restaurant, and also has a bar for guests.
Does the Hilton Garden Inn Jacksonville provide accessibility features?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there recreational facilities available at Hilton Garden Inn Jacksonville?
Yes, guests can enjoy a complimentary fitness center and an indoor swimming pool.
What nearby dining options are there around Hilton Garden Inn Jacksonville?
Nearby restaurants include The Garden Grille & Bar, Lime & Lemon Indian Grill & Bar, Cheddar's Scratch Kitchen, Steak 'n Shake, and Carolina Ale House.
Are there any points of interest near Hilton Garden Inn Jacksonville?
Guests can easily explore nearby attractions such as Marine Corps Base Camp Lejeune, Beirut Memorial, and Mike’s Farm, which are popular destinations close to the hotel.
How can nearby public transit or services help guests find Hilton Garden Inn Jacksonville?
Although there is no airport shuttle or local shuttle service, guests can use local real estate agents like Kyle Falkenstein or Lisa Anderson to learn more about the Jacksonville area, or dine at nearby restaurants to acquaint themselves with the neighborhood.