Business Details
About
HotelExtended Stay HotelWedding VenueConference CenterBusiness Meeting LocationsCandlewood Suites
The Candlewood Suites Huntersville Lake Norman features home-like guest rooms, stylish public areas and an updated exterior. With full kitchens in every room. If you're looking for a comfortable stay while traveling, this is your spot! The Candlewood's prominent location works well for both business and leisure guests. Located at Exit 25, off Interstate 77 and Hwy 73, you'll have quick access to the Huntersville Business District, as well as major companies like Duke Energy, Ingersoll Rand, Lowe's, Newell Rubbermaid, Nabisco, GE Polymerland, and Davidson College. Guests looking for a relaxing day can shop at the Northlake Mall, Birkdale Village, or the Concord Mills Outlet Mall. For those seeking adventure, we recommend you visit the US National Whitewater Center or the Charlotte Motor Speedway. Nearby Charlotte is home to the NASCAR Hall of Fame, Discovery Place Kids, and the Bank of America Stadium. Whether you're staying for one night or much longer, the Candlewood Suites feels like a home away from home. Every room comes with a fully equipped kitchen, which includes a fridge, stove-top, microwave, dishwasher, sink, coffeepot, cookware, and dinnerware. Free guest laundry, a fitness center, and an outdoor barbeque grilling area make it even better! Long-term rates are available. We look forward to seeing you!
Location
Candlewood Suites Huntersville-Lake Norman Area by IHG
16530 Northcross Drive, Huntersville, NC
28078, United States
Hours
Reviews
3.4
263 reviews
5 stars
101
4 stars
51
3 stars
30
2 stars
24
1 star
57
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, bathrooms with hair and mildew, and reports of cockroaches.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, many others reported rude service and poor management responses.
Maintenance Problems
Guests frequently mentioned maintenance issues such as broken fixtures, outdated facilities, and overall disrepair of the hotel.
Location and Amenities
The hotel is well-located with convenient access to restaurants and shops, and some guests appreciated the kitchenette amenities.
- LBLaura BakerDec 27, 20251.0Worst hotel experience I've ever encountered. This place should not be operating as a hotel. It is dirty, foul smelling and clearly not maintained. First room given had an overwhelming sour odor, loose bathroom tiles, and a filthy bathtub that is cracked and visibly deteriorating. These are safety issues, not just cosmetic complaints. Moved to a second room that reeked of cigarette smoke and equally unacceptable. The front desk offered a third move, but by then it was painfully obvious the problems are not limited to one room. Cleanliness, safety and habitibility are the bare minimum for lodging. This property fails on all three. Do not stay here.
- ADAlex DenkaNov 30, 20255.0Great staff & perfect location. The rooms are well appointed, with 2-burner stove tops, full-sized refrigerators, microwaves & utensils. This is an older hotel, so it does seem a bit dated in places, but overall very good accommodations.
- SDSamantha DNov 15, 20251.0I stayed at this property in March 2025 and am only now getting around to leaving a review. This was by far one of the worst stays I’ve had with IHG! After long international flights into Charlotte, my boyfriend and I were exhausted and just wanted to shower, eat, and sleep. The woman at the front desk was friendly, but things went downhill quickly. We took our luggage upstairs, went to open the door and someone was already in that room. I went back downstairs, she apologized, and issued a new key. We hauled everything to the next room, only to find another guest inside that one as well. I’ve never had this happen once, let alone twice. At that point we were exhausted and frustrated. I asked the front desk to personally confirm a room was empty before we moved our bags again. We eventually got a room near the entrance, but it wasn’t very clean: hair in the shower, dirty counters, and very poor soundproofing. Location-wise, the hotel is great, close to plenty of restaurants and shops. Unfortunately, that was the only positive. Thankfully it was just a one-night stay, but it was enough for me to say I will never stay at this location again, even if it were free.
- JDJames DaughertyNov 7, 20251.0Definitely will never stay again. Outdated, reeks of weed and B.O. everything just feels dirty.. hair in the bathtub upon check in. Cracked tub in shower. Just all around. Terrible experience. Spend $10 more for a nicer property
- MAMahmoud AlnabulsiOct 28, 20251.0To the Candlewood Suites Corporate Office, My wife and I arrived exhausted after a long trip at 11:10 PM. The front desk was unattended for over 20 minutes. A room service employee, untrained for check-in, finally appeared, causing further delay. The room was unacceptable: only two towels and washcloths, a stained bathtub, an unwashed coffee pot, and a strong marijuana smell in the bathroom. The door wouldn’t close fully, allowing disruptive hallway noise. This was a complete failure in service, cleanliness, and basic comfort. I do not recommend this hotel and expect resolution. Sincerely, [Your Name]
Frequently Asked Questions About Candlewood Suites Huntersville-Lake Norman Area by IHG
What are the check-in and check-out times at Candlewood Suites Huntersville-Lake Norman Area?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Are pets allowed at Candlewood Suites Huntersville-Lake Norman Area?
Yes, dogs are allowed at this hotel. Pets are welcome.
Does Candlewood Suites Huntersville offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
Is parking available at Candlewood Suites Huntersville-Lake Norman Area?
Yes, free parking is available for guests at the hotel.
Are there fitness facilities available for guests at the hotel?
Yes, the hotel offers a fitness center for free including elliptical machines and treadmills.
What cleaning and safety measures are in place at the hotel?
The hotel uses commercial-grade disinfectant, has enhanced cleaning in common areas and guest rooms, employs trained staff in cleaning and handwashing procedures, offers sanitizer availability, and disinfects or discards plastic keycards.
Does this Candlewood Suites have rooms with kitchens?
Yes, every guest room comes with a fully equipped kitchen including fridge, stove-top, microwave, dishwasher, sink, coffeepot, cookware, and dinnerware.
What nearby dining options are available near Candlewood Suites Huntersville?
Nearby you can find Kabuto Japanese Steak House, Kabuto Lake Norman for sushi and Japanese cuisine, as well as House of Taipei for Taiwanese and Chinese food, and Bob Evans for American-style dining.
Are there any nearby hotels close to Candlewood Suites Huntersville?
Yes, Courtyard Charlotte Lake Norman and Four Points By Sheraton Charlotte - Lake Norman are nearby hotels and motels offering accommodation.
What attractions are near Candlewood Suites Huntersville for leisure activities?
Guests can visit Northlake Mall, Birkdale Village, Concord Mills Outlet Mall for shopping, and for adventure, the US National Whitewater Center or Charlotte Motor Speedway are nearby. Also, Charlotte offers NASCAR Hall of Fame, Discovery Place Kids, and Bank of America Stadium.