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Candlewood Suites Huntersville-Lake Norman Area by IHG

3.4
(265 reviews)

Business Details

16530 Northcross Drive, Huntersville, NC
28078, United States
(704) 895-3434
https://www.ihg.com/candlewood/hotels/us/en/huntersville/huncw/hoteldetail

About

HotelExtended Stay HotelWedding VenueConference CenterBusiness Meeting LocationsCandlewood Suites
The Candlewood Suites Huntersville Lake Norman features home-like guest rooms, stylish public areas and an updated exterior. With full kitchens in every room. If you're looking for a comfortable stay while traveling, this is your spot! The Candlewood's prominent location works well for both business and leisure guests. Located at Exit 25, off Interstate 77 and Hwy 73, you'll have quick access to the Huntersville Business District, as well as major companies like Duke Energy, Ingersoll Rand, Lowe's, Newell Rubbermaid, Nabisco, GE Polymerland, and Davidson College. Guests looking for a relaxing day can shop at the Northlake Mall, Birkdale Village, or the Concord Mills Outlet Mall. For those seeking adventure, we recommend you visit the US National Whitewater Center or the Charlotte Motor Speedway. Nearby Charlotte is home to the NASCAR Hall of Fame, Discovery Place Kids, and the Bank of America Stadium. Whether you're staying for one night or much longer, the Candlewood Suites feels like a home away from home. Every room comes with a fully equipped kitchen, which includes a fridge, stove-top, microwave, dishwasher, sink, coffeepot, cookware, and dinnerware. Free guest laundry, a fitness center, and an outdoor barbeque grilling area make it even better! Long-term rates are available. We look forward to seeing you!

Location

Candlewood Suites Huntersville-Lake Norman Area by IHG
16530 Northcross Drive, Huntersville, NC
28078, United States

Hours

Reviews

3.4
265 reviews
5 stars
102
4 stars
52
3 stars
30
2 stars
24
1 star
57

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including dirty rooms, unclean bathrooms, and pest infestations.

Staff Performance

While some guests praised the staff for being friendly and helpful, many others reported rude service and poor management.

Room Conditions

Guests frequently mentioned outdated and poorly maintained rooms, with issues such as broken fixtures, unpleasant odors, and inadequate amenities.

Location Benefits

The hotel is well-located near restaurants and shops, which was a positive aspect noted by several customers.

Mixed Experiences

Overall, experiences varied widely, with some guests having satisfactory stays while many others expressed dissatisfaction and vowed not to return.
  • JS
    Jimmy S.
    Feb 8, 2026
    4.0
    Beds comfortable. If your staying here check out "Taste of Buffalo " that place has amazing wings!
  • CB
    Christine Barnwell
    Feb 4, 2026
    5.0
    Great staff and friendly and it’s in a great area where u don’t have to go far for food and drinks stores and restaurants right in the area
  • LB
    Laura Baker
    Dec 27, 2025
    1.0
    Worst hotel experience I've ever encountered. This place should not be operating as a hotel. It is dirty, foul smelling and clearly not maintained. First room given had an overwhelming sour odor, loose bathroom tiles, and a filthy bathtub that is cracked and visibly deteriorating. These are safety issues, not just cosmetic complaints. Moved to a second room that reeked of cigarette smoke and equally unacceptable. The front desk offered a third move, but by then it was painfully obvious the problems are not limited to one room. Cleanliness, safety and habitibility are the bare minimum for lodging. This property fails on all three. Do not stay here.
  • AD
    Alex Denka
    Nov 30, 2025
    5.0
    Great staff & perfect location. The rooms are well appointed, with 2-burner stove tops, full-sized refrigerators, microwaves & utensils. This is an older hotel, so it does seem a bit dated in places, but overall very good accommodations.
  • SD
    Samantha DeHart
    Nov 15, 2025
    1.0
    I stayed at this property in March 2025 and am only now getting around to leaving a review. This was by far one of the worst stays I’ve had with IHG! After long international flights into Charlotte, my boyfriend and I were exhausted and just wanted to shower, eat, and sleep. The woman at the front desk was friendly, but things went downhill quickly. We took our luggage upstairs, went to open the door and someone was already in that room. I went back downstairs, she apologized, and issued a new key. We hauled everything to the next room, only to find another guest inside that one as well. I’ve never had this happen once, let alone twice. At that point we were exhausted and frustrated. I asked the front desk to personally confirm a room was empty before we moved our bags again. We eventually got a room near the entrance, but it wasn’t very clean: hair in the shower, dirty counters, and very poor soundproofing. Location-wise, the hotel is great, close to plenty of restaurants and shops. Unfortunately, that was the only positive. Thankfully it was just a one-night stay, but it was enough for me to say I will never stay at this location again, even if it were free.

Frequently Asked Questions About Candlewood Suites Huntersville-Lake Norman Area by IHG

What are the check-in and check-out times at Candlewood Suites Huntersville-Lake Norman Area?

Check-in time is 3:00 PM and check-out time is 11:00 AM.

Are pets allowed at Candlewood Suites Huntersville-Lake Norman Area?

Yes, dogs are allowed at this hotel. Pets are welcome.

Brand Certified Facts from Candlewood Suites Huntersville-Lake Norman Area by IHG

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