Holiday Inn Express Hillsborough (Durham Area) by IHG

Reviews

• JP

  Josh Pappas

  5 days ago
  5.0
  Great stay and hidden gem. The staff was friendly, helpful, and made me feel welcomed from the start. My room was very clean and well maintained, and housekeeping did an excellent job throughout my stay. Overall a smooth, comfortable experience with great people and great service. Highly recommend.
• AW

  April W

  Oct 26, 2025
  5.0
  Very pleasant place to stay. The receptionist was helpful, friendly and professional. The gentleman really caters to your needs and makes your stay comfortable. I will definitely recommend.
• HJ

  Holly Jeon

  Oct 25, 2025
  1.0
  Beyond incompetent and rude staff - they messed up the reservation, meaning my family had to wait over 30 minutes late at night for a reservation I had made weeks before. The staff did not apologize once and were extremely curt with us about their own mistake, having the audacity to very rudely ask if we had touched anything in the wrong room they had given us before they would schedule us in a room they rush-cleaned. I have never had this terrible of an experience at an IHG before and was extremely disappointed. Will not come here again and would not recommend anyone else come here. Would give negative stars if possible.
• HC

  HSJ Carrier

  Oct 13, 2025
  4.0
  This is an amazing hotel. The rooms are immaculately clean, the public spaces are immaculately clean, the breakfast is excellent, the staff are truly excellent - welcoming, friendly, professional, kind. I stay in a lot of hotels for work, and this one was one of the very best. I can't recommend it enough. Do NOT book this hotel on a debit card, as I lazily did. Be absolutely sure to dig deeper into your wallet and use a credit card. I check in. Bill is $330 for two nights. Without asking me, an extra $100 gets added to the bill. Fair enough, that's the deposit. Entirely OK and understandable, I have no problem with that. I'm here in Hillsborough, NC, with a $430 pending charge on my card. When I check out, the extra $100 will fall off the card. Cool. I check out. They tell me they'll email me a receipt. Cool. Next day, I check my bank account. The pre-auth is now well over $500. After I have checked out, it's actually gone up. I call and and ask. They say, "We don't know why. Is it your bank?" "No. It's not a bank issue, OK? Banks don't make additional charges to cards, only merchants do that." Charge for the room was $330. Deposit (never discussed until I asked, later) was $100. Total pre-auth was $430. That's fine. After I checked out pre-auth went up to over $500. Then more. That's not fine. "It'll sort itself out." Yeah, it will. I'm sure. I don't have a major problem with this. It'll sort itself out. If it doesn't, I'll be right back on the phone. If you are on a tight budget and can't afford to have $200+ tied up while "it sorts itself out," don't pay with a debit card, here. You might be sad. Excellent hotel. Excellent staff. Payment processing needs some work. I asked for an email receipt at about 2pm today, long after I had checked out and after I had phoned and complained about the payment issue. It's now 9.30pm and I don't have an email receipt; you said you'd send it "immediately." I checked out of the hotel 48 hours ago. My bill was $330. At the time of check-out the pre-auth on my debit card was $430. Later, after I'd checked out, it went up to well over $500. Eventually, it "will sort itself out." If you don't use a credit card, just be sure you have the funds to wait for that extra $200 to sort itself out. In summary: Excellent hotel, clean, immaculate, and with delightful, welcoming employees. I would stay there again in a heartbeat. Please check billing protocols. *If and when you reply to this, you'll likely blame the bank. "You have to wait for a refund." Yep, you do. I know that. What I don't understand is why the pre-auth on the card increased after I checked out of your hotel; because the bank didn't levy those charges. ** And I mean all the praise I gave to your hotel. It's great. I will stay there again. Paying with my credit card, this time.
• SL

  Sue Leigh

  Oct 11, 2025
  5.0
  Overall, for this class of hotel, it was a great, clean option close to downtown Hillsborough, which was exactly what I was looking for. The front desk staff and service were really friendly and very helpful. There was plenty of free parking, and I appreciated the convenience of the on-site market. I would definitely stay here again.

Frequently Asked Questions About Holiday Inn Express Hillsborough (Durham Area) by IHG