Crowne Plaza Hickory by IHG

3.9
1027 reviews
Comfortable seating just like home throughout the Atrium

About

Luxury HotelWedding VenueConference CenterBusiness Meeting Locations
Mixing business and pleasure with style and ease is no problem for Crowne Plaza of Hickory. Located in the beautiful Catawba Valley and less than a hours drive from the magnificent Blue Ridge Mountains, as well as the Charlotte Douglas Airport, Crowne Plaza of Hickory is only minutes away from the famous Hickory Furniture Mart, Hickory Motor Speedway, the birthplace of NASCAR, Lenoir-Rhyne University, the historic downtown area of Hickory known as Union Square, as well as the modern eclectic shopping malls. Lodging in our hotel provides business travelers quick access to almost all major corporations in the Catawba County Area. Unlike other Hickory area hotels, Crowne Plaza of Hickory helps guests stay well rested with specialized Sleep Advantage amenities, including plush bedding and guaranteed wake-up calls. Our spacious guest rooms include complimentary high-speed Internet access, allowing you to stay in touch while visiting for leisure or business. The Crowne Plaza of Hickory provides anyone planning a business meeting or social event 12,000 square feet of versatile meeting space and superior service to ensure your event is a huge success! Most of all, our guests appreciate how our Southern hospitality makes comfort and convenience a top priority. Come discover Hickory and experience exceptional service and hospitality at the Crowne Plaza of Hickory. Were looking forward to seeing you!

Location

Crowne Plaza Hickory by IHG
1385 Lenoir Rhyne Blvd. SE, Hickory, NC
28602, United States

Hours

Reviews

3.9
1,027 reviews
5 stars
466
4 stars
256
3 stars
146
2 stars
63
1 star
96

What are people saying?

AI-generated from recent customer reviews

Cleanliness

While some guests noted that the hotel was clean, many others reported issues with odors, bugs, and overall maintenance of the rooms.

Staff Performance

The staff received mixed reviews; some guests praised their friendliness and helpfulness, while others criticized unprofessional behavior and poor customer service.

Condition of Facilities

Numerous reviews highlighted that the hotel is outdated and in need of significant renovations, with many rooms showing signs of wear and tear.

Noise Issues

Several guests complained about noise disturbances from traffic and other guests, impacting their overall comfort during their stay.

Reservation Problems

Multiple customers experienced issues with reservations, including overbooking and miscommunication, leading to significant dissatisfaction.
  • MV
    Mike V
    Nov 14, 2025
    2.0
    if you found a discount by all means, book this hotel, but if you want a good experience, stay somewhere else. the bathroom doesn't have a fan, the wallpaper is peeling, the swivel chair is wobbly, there are not many outlets (there are no USB ports), and the doors are squeaky. and the walls are thin --you hear everything in the hallway. one good thing though is the breakfast
  • AS
    anthony scro
    Nov 8, 2025
    5.0
    I didn’t stay here but I recently called to get information about the hotel and the area. I spoke to Maddi and she was very informative and helpful.
  • SM
    Stephanie Montgomery
    Nov 7, 2025
    5.0
    The property is perfectly located in the heart of hickory with everything close by. Michael C checked us in assertively and with much respect! He was very kind. We always appreciate that. We will definitely be back and look forward to staying with IHG Thanks again!!!
  • BS
    Beth Sexton
    Nov 2, 2025
    3.0
    This was like stepping back to 1998-2001 The TV was so small I cannot believe this has not been updated
  • MR
    Michael Reitzen
    Oct 20, 2025
    1.0
    Drove several hours and went to check in, they couldn’t find our reservation (through a 3rd party). Showed emails to front desk. Had 3rd party contact property. Property still couldn’t verify reservation. Had to leave and drive several hours home. FRONT DESK REFUSED TO CONTACT ANYONE LEAVING US STRANDED. I DO NOT RECOMMEND. SPOKE WITH GENERAL MANAGER. SHE OFFERED AN UNAPOLOGETIC APOLOGY WITH ZERO RESOLUTION. WHAT A JOKE!! ALSO SPOKE WITH MANAGING GROUP AT INTERNATIONAL HOTEL GROUP (IHG) and they were of little to no help as well. DO NOT SPEND ANY OF YOUR HARD EARNED MONEY HERE OR ANY IHG PROPERTY

Frequently Asked Questions About Crowne Plaza Hickory by IHG

Is there free Wi-Fi available at Crowne Plaza Hickory by IHG?

Yes, complimentary Wi-Fi is available at Crowne Plaza Hickory by IHG for guests.

What is the cancellation policy at Crowne Plaza Hickory by IHG?

The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.