Holiday Inn Express & Suites Havelock NW-New Bern by IHG

Reviews

• LM

  Luz Montero

  Feb 27, 2026
  4.0
  Staff was nice breakfast was decent not bad for the price
• TT

  tasha

  Feb 3, 2026
  5.0
  I’ve stayed at this Holiday Inn several times, and the staff is always friendly. Ray consistently has a positive attitude and is incredibly welcoming and helpful. During my most recent stay, she went above and beyond when the snow hit. She is truly an amazing asset to the team. Thank you so much again, Ray—I really appreciate all of your help!
• WT

  Wesley Trotter

  Dec 8, 2025
  5.0
  Awesome
• ED

  Erin Dayhaw

  Dec 7, 2025
  4.0
  We booked thru booking.com. It was an easy experience. We did arrive late and I called to let them know. They were much appreciative of that call. Room was clean and spacious. I do wish the bed gets made without requesting it tho. I’ll know for next time! I would definitely stay here and any holiday day express again. There is breakfast and it’s pretty decent!
• KF

  Kevin Farley

  Nov 25, 2025
  1.0
  I recently spent 10 days at the Holiday Inn Express and Suites in Havelock, North Carolina. Over the course of the last 4 nights in the hotel I started to regularly see cockroaches crawling along my floor and walls in the evenings. I was finally able to kill some and get photos/videos, but there were quite a few. I didn't have any food out. I was in town for work and was almost through a long trip so I decided to just keep everything closed up and bear it out until I left rather than trying to move rooms. If one room has them, others will too. In a world where everyone tries to go nuclear as their first move, I figured I would report it to them quietly and let them deal with it and make good on the experience. During checkout I brought it up and the front desk clerk was apologetic and said they'd offer me at least a couple thousand IHG points to make up for the experience but they'd follow up with me later to confirm. They called later in the day and said it would be 5000 points... sounded great. I looked up what 5000 points was worth when I got home.... at $0.006 each, it came to a whopping $30. After spending 10 nights and close to $1000 USD on my stay, to say I was a bit let down would have been an understatement. I wasn't looking for a big payday, but 0.003% of the value of my stay in points was a bit of an insult. I tried to reach out to the hotel a few times, no answer at the front desk, and mailbox full. I'd booked through Expedia, so I reached out to them to see if they could help. They opened a ticket and began reaching out to the hotel, providing them copies of the images and videos I took. After multiple attempts over the course of 4 days, the hotel didn't respond once to either myself or Expedia. This morning I reached out to IHG corporate's Guest Services team. You might have guessed how that went by the fact I'm posting here. Long story short, after explaining all of the above, and indicating that the hotel would not respond to either myself or Expedia, their response was... it's not their responsibility because I booked through a third party and that I need to talk to Expedia. I pointed out again how I had talked to Expedia and the hotel hadn't responded to them either... again, talk to Expedia, nothing we can do. Rather than taking responsibility for their hotel network, their final answer was "Nothing we can do, but I can offer you an additional 1000 IHG points." (That's $6.00). :D I turned them down. At this point I would rather make the effort to put this out there for posterity than receive points towards a future stay that will never happen. Great work IHG!