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Tru by Hilton Raleigh Garner

4.3
(350 reviews)

Business Details

565 US Hwy 70, Garner, NC
27529, United States
(919) 329-6090
https://www.hilton.com/en/hotels/rdurgru-tru-raleigh-garner/

About

HotelTru by Hilton
Near the intersection of Interstate 40 and US Highway 70, our hotel is only 5 minutes from White Oak Crossing shopping center. We are a short drive to downtown Raleigh, PNC Arena, North Carolina Museum of Art, Coastal Credit Union Music Park, and the North Carolina State Fair grounds. Enjoy our 24-hour fitness center and heated indoor swimming pool.

Location

Tru by Hilton Raleigh Garner
565 US Hwy 70, Garner, NC
27529, United States

Hours

Reviews

4.3
350 reviews
5 stars
242
4 stars
45
3 stars
24
2 stars
21
1 star
18

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and accommodating, with specific mentions of helpful individuals at the front desk.

Cleanliness Issues

While some guests noted clean rooms, several reviews highlighted issues with cleanliness, including mold, unpleasant odors, and unclean bedding.

Room Quality

Guests frequently commented on the small size of the rooms and lack of amenities such as microwaves and coffee pots, with some expressing dissatisfaction with the overall room condition.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests finding it adequate while others criticized the limited options and quality.

Customer Service Problems

Several reviews pointed out poor customer service experiences, particularly with front desk staff, and issues with handling reservations and complaints.
  • LG
    Luke Gulledge
    2 days ago
    5.0
    Linee was pleasant and accommodating from the start. The hotel had a “Diamond” box for a snack upon checkin and provided a courtesy call minutes after settling in our room.
  • JM
    Justin Miller
    Feb 21, 2026
    5.0
    Friendly staff and clean rooms.
  • EB
    Eva Barrera
    Feb 3, 2026
    1.0
    The front desk lady was so rude and disrespectful within less than 2 minutes of us even being in the building glad that it was the wrong hotel! THANK GOD never want to stay there nor will I recommend this hotel to anyone.
  • RT
    Rachael Tate
    Feb 3, 2026
    5.0
    The rooms are clean. The customer service is excellent. They have a cool little store downstairs that you can buy most any kind of snacks. I liked it so much I signed up to the rewards program.
  • AP
    alex paniagua
    Jan 25, 2026
    5.0
    I was overall content with my stay. The hotel and rooms were very clean. The staff was amazing very welcoming and so helpful. I highly recommend booking with Tru if in the Raleigh/Garner area.

Frequently Asked Questions About Tru by Hilton Raleigh Garner

What are the check-in and check-out times at Tru by Hilton Raleigh Garner?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Does Tru by Hilton Raleigh Garner allow pets?

Yes, pets are welcome at the hotel, including cats and dogs.

Brand Certified Facts from Tru by Hilton Raleigh Garner

This information is certified by Tru by Hilton Raleigh Garner and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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